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Mojo Mortgages

Mojo Mortgages is a free online mortgage broker focused on revolutionizing the mortgage industry using technology. The company aims to simplify the mortgage process through innovation and exceptional service while fostering a fun and friendly work environment.

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👥 100-1000
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Jobs at this company:

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🔥 Senior Service Designer
Posted 2024-11-24

📍 United Kingdom

🧭 Full-Time

💸 50000 - 60000 GBP per year

🔍 Mortgage brokerage

  • Proven track record in service design or a similar role, with experience in leading, designing, developing, and implementing systems or processes in a high-growth environment.
  • Experience and skills in UX/UI design, with an understanding of content design and its impact on user experience.
  • A strategic, problem-solving mindset, able to balance user needs with business goals.
  • Excellent communication and collaboration skills, able to work effectively across all levels.
  • Familiarity with design thinking, human-centred design principles, and agile methodologies.
  • Curiosity and a passion for testing, learning, and iterating to improve outcomes.
  • Interest in AI, automation, and innovative technologies to enhance experiences.
  • Experience in building operationally focused solutions in customer service or sales environments; prior Salesforce experience is advantageous.

  • Lead the design of processes and systems that elevate both customer and colleague experiences, ensuring solutions are user-centred, impactful, and scalable.
  • Work within a cross-functional team to research, analyse, and turn user insights into actionable service design improvements.
  • Take a strategic approach to service design, balancing business objectives with user needs to deliver intuitive, efficient processes.
  • Drive a culture of continuous improvement, testing, learning, and iterating to refine and optimise services.
  • Champion customer and colleague experiences, using data and insights to make informed, impactful design decisions.
  • Collaborate across teams, integrating UX/UI and content design into service improvements.

AgileSalesforceUI DesignCollaborationCustomer serviceAgile methodologies

Posted 2024-11-24
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🔥 Mortgage Advisor (Purchase Specialist)
Posted 2024-11-23

📍 United Kingdom

🧭 Full-Time

💸 35000 - 42500 GBP per year

🔍 Mortgage brokerage

  • CeMap qualification is required.
  • At least 2 years of experience in the whole of market mortgage advising.
  • Experience with residential purchase and preferably BTL mortgages.
  • Strong organizational skills to manage multiple cases concurrently.
  • Must be performance-driven and accountable for targets.
  • Flexible to work a mix of early and late shifts, and Saturday shifts.

  • Contact pre-qualified online fact find leads generated through the online mortgage journey.
  • Provide expert advice on whole-of-market mortgage options using Mojo's in-house software.
  • Assess customer applications and deliver high-quality recommendations.
  • Keep customers informed throughout the mortgage process and manage pipeline efficiently.
  • Collaborate with administrators and case managers to support mortgage DIPS and applications.
  • Test new ideas and processes for continuous innovation in mortgage advice technology.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-23
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🔥 Protection Advisor
Posted 2024-10-15

📍 United Kingdom

🧭 Full-Time

💸 35000 - 35000 GBP per year

🔍 Mortgage Brokerage

  • CeMAP, CertPro or R05 qualification or willingness to achieve this within first 3 months of employment.
  • Whole of market or large panel experience.
  • Previous experience advising on income protection, life cover, and critical illness is preferred.
  • Strong verbal and listening communication skills.
  • Ability to build rapport and handle objections effectively.

  • Picking up live transfers and pre-booked calls from mortgage Advisors.
  • Arranging protection reviews with new and existing customers to recognize their need for protection products.
  • Conducting in-depth reviews of customers' protection needs, focusing on mortgage protection.
  • Providing advice and recommending suitable protection products.
  • Being knowledgeable about the protection marketplace for accurate product recommendations.
  • Completing insurance applications and medical questionnaires.
  • Producing insurance quotes and issuing policy documentation.
  • Liaising with underwriters for optimal client outcomes.

Communication Skills

Posted 2024-10-15
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🔥 Mortgage Advisor (Remortgage Specialist)
Posted 2024-10-15

📍 United Kingdom

🧭 Full-Time

💸 35000 - 42500 GBP per year

🔍 Mortgage brokering

  • Hold a CeMap qualification.
  • Have at least 2 years of whole-of-market experience.
  • Be organized and manage multiple cases effectively.
  • Provide a best-in-class customer experience.
  • Possess a performance-driven mindset and accountability for targets.
  • Demonstrate flexibility and willingness to work shifts as needed.

  • Provide expert advice on whole-of-market mortgage options to customers using in-house software.
  • Assess customers' applications and deliver high-quality recommendations.
  • Keep customers fully informed throughout the mortgage process.
  • Collaborate with application and completion managers to support mortgage applications.
  • Actively test new ideas and processes for mortgage advice technology.

Communication SkillsAnalytical SkillsCollaborationCustomer service

Posted 2024-10-15
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