Apply📍 Canada
🧭 Full-Time
💸 $65,000 - $65,000 per year
🔍 SaaS
- 2+ years of Customer Success experience managing at least a $1M ARR book of business.
- Worked in a Customer Success role at a SaaS company.
- Great writing skills (you can clearly and cleanly communicate).
- High level of organization and self-motivation.
- Great teaching and presentation skills.
- Experience with a CRM (ideally, Salesforce).
- BONUS NICE-TO-HAVES: Familiarity with Chrome Extensions.
- Experience with Customer Success tools such as Totango or Gainsight.
- Your key initiative is to refine our entire framework and workflow for Customer Success and Support.
- You will own the responsibility of making sure Customer Success and Support operate at an elite level.
- Prioritizing support tickets and answering them as soon as possible (via intercom).
- Hopping on Zoom calls to diagnose problems and educate users.
- Working directly with Engineering to funnel customer feedback and requests.
- Analyzing daily usage metrics to better understand users.
- Taking actionable steps to engage accounts based upon user engagement.
- Building champions at each customer account.
- Creating Intercom campaigns to engage and educate users.
- Working closely with Sales to help achieve cross-functional goals (onboarding, training, renewals, etc).
SalesforceCommunication SkillsAnalytical SkillsCollaborationPresentation skills
Posted 2024-09-20
Apply