Extenteam Inc.

Extenteam Inc. is a leading outsourcing provider for property management professionals, specializing in short-term rentals, vacation homes, and boutique hotels. We support over 180 property management brands across the US, Canada, and the UK, offering software solutions and skilled virtual team members to enhance guest services, operational efficiency, and financial operations.

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🔥 Cyber Security - Infrastructure - IT Manager

Posted 2024-11-15

📍 Colombia

💸 2500 - 3000 USD per month

🔍 Property management

5+ years of experience in IT support or help desk management, with at least 2 years in a client-facing role.
Proven experience in managing IT projects and systems administration.
Experience leading an IT support team.
Strong knowledge of operating systems: Windows, macOS, and Linux.
Familiar with networking technologies: TCP/IP, VPN, and firewalls.
Experience with help desk ticketing systems and remote support tools.
Familiarity with cloud platforms such as AWS, Azure, and Google Cloud.
Experience in virtualization technologies like VMware and Hyper-V.
Proficient in IT security protocols and antivirus software.

Serve as the primary contact for external clients, providing technical support and maintaining positive relationships.
Lead the IT support team to deliver effective service to internal employees and resolve technical issues promptly.
Oversee IT help desk operations and manage IT infrastructure to ensure performance and security.
Develop client relationships by addressing their IT needs and improving their service experience.
Lead IT projects, implementing upgrades and security enhancements on time and within budget.
Establish IT policies and ensure compliance with security regulations.
Manage vendor relationships for cost-effective solutions.
Implement safeguards to protect sensitive data.
Provide training to enhance productivity and security awareness.
Maintain accurate records of IT operations and provide performance reports.

AWSLeadershipCybersecurityAzureCustomer serviceLinuxOrganizational skillsCompliance

Posted 2024-11-15

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🔥 Partner Success Specialist - Short Term rental Industry

Posted 2024-11-15

📍 Spain, Philippines, United States, Bogotá, Colombia, Mexico City, Mexico

💸 2000 - 2800 USD per month

🔍 Short term rental industry

3-5 years of experience in account management, customer success, or partner management in the vacation rental industry.
Proven track record in relationship management and maintaining successful partnerships.
Strong interpersonal skills and ability to manage multiple stakeholders.
Attention to detail for proper partner setup and onboarding process completion.
Exceptional written and verbal communication in Spanish and English, with patience and empathy towards less tech-savvy users.

Foster strong relationships with existing clients to understand their business needs and challenges, providing tailored solutions.
Meet with customers regularly for account reviews and monitor their engagement with the platform.
Respond to customer messages and issues promptly, reporting them as needed.
Develop and deliver training materials for clients and provide hands-on training.
Manage the onboarding process for new customers from initial contact to full adoption, customizing plans to meet unique needs.

Data AnalysisData analysisGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-15

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🔥 Remote US Bookkeeper (Vacation Rental Property)

Posted 2024-11-15

📍 Philippines

🔍 Vacation rental and hospitality

Proficiency in accounting software, especially QuickBooks.
Proven experience as a bookkeeper, preferably in the vacation rental or hospitality industry.
Strong understanding of financial principles and practices.
Excellent written and verbal English skills.
Excellent organizational and multitasking skills.
Attention to detail and accuracy in financial record-keeping.
Effective communication skills for collaboration.
Problem-solving skills and ability to work independently.
Critical thinking and quick learning of technology.

Process weekly exit cleaning bills and send reports to cleaners.
Create ad hoc financial reports using QuickBooks and Excel/Sheets.
Export work orders for maintenance payments and process transactions.
Monitor QuickBooks for account accuracy and process inspections.
Enter receipts, invoices, and bills while organizing digital/physical files.
Reconcile bank statements and ensure accurate financial records.
Work with property managers for financial data consistency and insights.
Manage vendor payments and maintain positive vendor relationships.
Assist in month-end financial statements and familiarization with property inventory.

Communication SkillsCollaborationProblem SolvingAccountingAttention to detailOrganizational skillsMultitaskingDocumentationCompliance

Posted 2024-11-15

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🔥 Remote Property Accounting Analyst (Proficient with Yardi)

Posted 2024-11-14

📍 Philippines

🔍 Property management

Strong understanding of accounting principles.
1-3 years of practical experience.
Experience with high volume bank reconciliations.
Proficiency in Yardi and experience with SiteLink is an asset.
Intermediate level Microsoft Excel skills.
Ability to manage large volumes of transactions in a fast-paced environment.
Strong attention to detail and excellent organizational skills.

Prepare daily journal entries by extracting data from SiteLink and importing into Yardi.
Perform detailed reconciliation of bank accounts and verify transactions.
Work collaboratively with the accounting group for transaction matching.
Prepare monthly journal entries and allocate expenses as per policies.
Assist in the preparation of internal and external financial statements.

AgileCommunication SkillsMicrosoft ExcelAccountingAttention to detailDocumentation

Posted 2024-11-14

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🔥 Growth Hacker

Posted 2024-11-12

📍 Spain, United Kingdom, Germany, Colombia, Mexico

🔍 Short term vacation rental industry

Strong quantitative skills with experience in using data to make decisions from various sources.
Familiarity with tools like HubSpot, Segment, or similar CRM/marketing automation platforms.
Experience with paid ads (Google, Facebook, LinkedIn), SEO, content marketing, and social media growth tactics.
Ability to design and test growth experiments, track success metrics, and iterate.
Innovative and adaptable thinker capable of identifying unique growth opportunities.
Familiarity with pricing strategies, especially subscription-based SaaS models.
Knowledge of or experience in implementing viral/referral loops.
Ability to use SQL databases and structured data for decision-making.

Develop and execute customer acquisition strategies to drive new leads and signups.
Work across various channels (paid, organic, social, content, partnerships) to maximize reach and minimize cost per acquisition.
Build effective onboarding flows to ensure a smooth start for new customers.
Run data-driven growth experiments, A/B tests, and optimizations across the customer journey.
Implement and iterate on user acquisition, activation, and retention initiatives.
Define, track, and measure key performance metrics (e.g., conversion rates, LTV, CAC, churn).
Design landing pages, emails, and in-product experiences to optimize lead-to-customer conversion rates.
Collaborate with the product team to optimize the website, product features, and customer journey for better engagement.
Design retention programs and campaigns to increase customer lifetime value.
Identify upsell opportunities and create campaigns to encourage increased customer engagement.
Use analytics tools to track and report on the effectiveness of growth initiatives.

SQLData AnalysisGoogle AnalyticsStrategyData analysisSEO

Posted 2024-11-12

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🔥 Graphic Designer (Part time)

Posted 2024-11-07

📍 Colombia, Mexico, Philippines

🧭 Part-Time

🔍 Real estate and hospitality

At least three years working as a graphic designer in multinational environments.
Experience in graphic design with tech companies.
Strong knowledge of tools like Canva and Adobe Creative Suite.
Excellent communication skills.
Effective time management to meet deadlines.
Demonstrated creativity and ability to generate unique ideas.

Design and create graphics as per provided concepts.
Meet deadlines for all tasks, ensuring timely delivery of projects.
Collaborate with team members effectively, including occasional in-person meetings.

Adobe Creative SuiteGraphic DesignCommunication Skills

Posted 2024-11-07

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🔥 Remote HR Onboarding Specialist

Posted 2024-10-26

📍 Philippines

🔍 Property management

2-3 years of experience in HR onboarding and employee relations.
Proficiency in tools like Hubstaff and Freshteam.
Familiarity with document management and compliance.
Ability to maintain organized records in HR software.
Excellent presentation and communication skills.
Strong interpersonal skills and problem-solving abilities.

Send detailed onboarding checklists to new team members.
Coordinate with the IT department for technical assessments and access.
Conduct HR orientations to introduce company culture and policies.
Prepare necessary documentation and ensure compliance.
Provide ongoing support to new team members during their first month.
Facilitate seamless transition to HR Generalists after the initial period.

LeadershipPeople ManagementHR ManagementCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-26

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🔥 Remote Reservation Sales Specialist

Posted 2024-10-22

📍 Philippines

🔍 Vacation rental and property management

Excellent written and verbal English skills for phone, text, and email communication.
Previous experience in guest services, reservations, or a related field.
Strong organizational and multitasking abilities.
Ability to work independently in a remote work environment.
Attention to detail and commitment to providing exceptional service.
Empathy, patience, and a customer-centric mindset.
Critical thinking and problem-solving skills.
Ability to learn new software quickly and efficiently.
Willingness to ask questions when unclear about a task or process.

Build relationships with potential guests to create bookings.
Maintain a sense of urgency in all communication through phone, email, and text.
Collaborate with supervisors to drive revenue through analyzing call recordings and reviewing KPIs.

Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingAttention to detailOrganizational skills

Posted 2024-10-22

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🔥 Remote Guest Services/Property Manager

Posted 2024-10-19

📍 Philippines

🔍 Property management for short-term rentals and vacation homes

Excellent written and verbal English skills for communication.
Previous experience in guest services, reservations, or a related field.
Strong organizational and multitasking abilities.
Ability to work independently and in a remote environment.
Attention to detail and customer-centric mindset.
Critical thinking and problem-solving skills.
Ability to learn new software quickly.
Willingness to ask questions for clarity on tasks.

Serve as the primary contact for guests, delivering exceptional customer service.
Respond to in-house guest emails, chats, and texts, assisting with issues such as lockbox and WiFi troubleshooting.
Make outbound calls to guests before arrival to ensure their needs are met.
Manage guest reservations through communication via email, chat, and phone.
Check and respond to guest reviews and collect feedback to enhance satisfaction.
Assist property owners and contribute to back-office operations including data entry and record-keeping.

Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingAttention to detailOrganizational skills

Posted 2024-10-19

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🔥 Remote Guest Services Specialist

Posted 2024-10-15

📍 Philippines

🔍 Hospitality

High level of professionalism and empathy.
Proven experience in customer service, guest relations, or a similar role, preferably in the hospitality industry.
Experience with a PMS/ OTA's and short-term rental is required.
Onboarding experience is a plus.
Exceptional written and verbal communication skills.
Strong organizational and multitasking abilities.
Ability to work independently and manage time effectively.
Problem-solving attitude with the ability to remain calm under pressure.
Attention to detail and a commitment to quality.
Remote work setup with reliable internet access.
Must be residing in Greater Manila area.

Respond promptly and professionally to guest inquiries via email, phone, and OTA messaging.
Provide accurate information regarding bookings, services, policies, and other inquiries.
Handle and resolve guest complaints and issues efficiently, ensuring guest satisfaction.
Assist with booking and confirming reservations.
Coordinate with internal teams, Property Managers, and Property Owners to ensure guest requests and special arrangements are met.
Create, update, and maintain guest communication templates and FAQs.
Ensure all communications reflect the partner's voice and guidelines.
Attend occasional virtual meetings and training sessions.
Provide constant feedback to the team regarding partner issues and suggestions to improve processes.

Mac OS XCommunication SkillsAnalytical SkillsCollaborationMultitasking

Posted 2024-10-15

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Extenteam Inc.

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