Extenteam Inc.

Extenteam Inc. is a leading outsourcing provider for property management professionals, specializing in short-term rentals, vacation homes, and boutique hotels. We support over 180 property management brands across the US, Canada, and the UK, offering software solutions and skilled virtual team members to enhance guest services, operational efficiency, and financial operations.

Related companies:

🏢 Extenteam

👥 251-500 Service Industry Recruiting Professional Services

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🏢 Careers at Tide

🏢 Patrique Mercier Recruitment PT

Jobs at this company:

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🔥 Remote Recruitment Specialist

Posted 8 days ago

📍 Philippines

🔍 Property management for short-term rentals and vacation homes

🔧 Requirements

Must be located within Metro Manila or Greater NCR only.
Proven experience in full-cycle recruiting.
Knowledgeable with ATS or other HRIS tools.
Proficient with using job boards like LinkedIn, Jobstreet, Indeed, etc.
Strong interpersonal and relationship-building skills.
Excellent organizational and administrative abilities.
Familiarity with recruitment tools and technologies.
Proactive mindset with a focus on process improvement.
Internet speed minimum 30mbps.
i5 8th Gen or higher.
Windows 10 / MacOS Catalina or higher.
Minimum of 8 GB RAM.
Private and quiet dedicated home office area.
Back-ups in case of power or internet provider interruptions.
Good headset and webcam.

💡 Responsibilities

Source, screen, and shortlist candidates in line with Extenteam's qualifications.
Execute full-cycle recruiting activities to meet personnel requirements effectively.
Develop and maintain strong relationships with partners to ensure a steady pool of qualified candidates.
Provide administrative support to the recruitment team and CEO.
Assist in maintaining recruitment unit files, accounts, trackers, templates, and guides.
Prepare and post job advertisements following partner requirements.
Contribute to process improvements, including recruitment tools, templates, policies, and procedures.
Assist in updating the corporate recruitment tracker for alignment with posted jobs.
Collaborate with other departments to promote a culture of purpose and excellence in recruiting.

HR ManagementMicrosoft OfficeRecruitmentProcess improvement

Posted 8 days ago

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🔥 Remote Property Operations Coordinator

Posted 23 days ago

📍 Philippines

🔍 Property management, vacation rental

🔧 Requirements

Excellent written and verbal English skills with a required assessment score of 5 out of 5.
Prior experience in billing, invoicing, and financial record-keeping.
Meticulous attention to detail when reviewing invoices and financial statements.
Strong organizational skills and the ability to multitask in a fast-paced environment.
Ability to work independently in a remote work environment.
Customer-Centric mindset and critical thinking skills.
Ability to learn new software easily and efficiently.
Nice to have experience in the vacation rental industry, proficiency in Microsoft Excel, and familiarity with property management software.

💡 Responsibilities

Filter and organize messages from property owners, addressing inquiries and escalating important matters as needed.
Respond to owner queries professionally and efficiently.
Review and verify vendor and service invoices for accuracy, ensuring charges align with work orders.
Process transfer of completed work orders from Breezeway to PMS Software (TRACK).
Run weekly reporting from PMS for maintenance billing totals.
Collaborate with the finance team to resolve discrepancies in homeowner statements.

Microsoft ExcelAttention to detailOrganizational skillsCritical thinkingBookkeeping

Posted 23 days ago

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🔥 Head of OTA And Supplier Partnerships (US and India)

Posted about 1 month ago

📍 India, Spain, United Kingdom, Germany, Portugal

🔍 Travel and hospitality

🔧 Requirements

3+ years in business development, partnerships, or sales in online travel and hospitality.
Proven track record in building partnerships with OTAs, airlines, or travel service providers.
Experience negotiating and managing contracts with regional or international partners.
Deep understanding of the travel landscape in the US and India.
Excellent negotiation, relationship-building, and communication skills.
Strong analytical mindset to optimize performance.
Ability to manage multiple projects effectively in a fast-paced environment.

💡 Responsibilities

Identify, pitch, and onboard OTAs, airlines, and travel service providers in the US and India.
Develop strategies to maximize commission-based revenue and explore monetization opportunities.
Cultivate strong relationships with current and prospective partners.
Manage end-to-end contract negotiations and ensure compliance.
Stay ahead of market trends and provide strategic insights.
Work with product and tech teams to integrate partner content.

Business DevelopmentNegotiationMarket Research

Posted about 1 month ago

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🔥 Partner Success Specialist - Short Term rental Industry

Posted 3 months ago

📍 Spain, Philippines, United States, Bogotá, Colombia, Mexico City, Mexico

💸 2000 - 2800 USD per month

🔍 Short term rental industry

🔧 Requirements

3-5 years of experience in account management, customer success, or partner management in the vacation rental industry.
Proven track record in relationship management and maintaining successful partnerships.
Strong interpersonal skills and ability to manage multiple stakeholders.
Attention to detail for proper partner setup and onboarding process completion.
Exceptional written and verbal communication in Spanish and English, with patience and empathy towards less tech-savvy users.

💡 Responsibilities

Foster strong relationships with existing clients to understand their business needs and challenges, providing tailored solutions.
Meet with customers regularly for account reviews and monitor their engagement with the platform.
Respond to customer messages and issues promptly, reporting them as needed.
Develop and deliver training materials for clients and provide hands-on training.
Manage the onboarding process for new customers from initial contact to full adoption, customizing plans to meet unique needs.

Data AnalysisGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingInterpersonal skills

Posted 3 months ago

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🔥 Remote Property Accounting Analyst (Proficient with Yardi)

Posted 3 months ago

📍 Philippines

🔍 Property management

🔧 Requirements

Strong understanding of accounting principles.
1-3 years of practical experience.
Experience with high volume bank reconciliations.
Proficiency in Yardi and experience with SiteLink is an asset.
Intermediate level Microsoft Excel skills.
Ability to manage large volumes of transactions in a fast-paced environment.
Strong attention to detail and excellent organizational skills.

💡 Responsibilities

Prepare daily journal entries by extracting data from SiteLink and importing into Yardi.
Perform detailed reconciliation of bank accounts and verify transactions.
Work collaboratively with the accounting group for transaction matching.
Prepare monthly journal entries and allocate expenses as per policies.
Assist in the preparation of internal and external financial statements.

AgileCommunication SkillsMicrosoft ExcelAccountingAttention to detailDocumentation

Posted 3 months ago

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🔥 Remote Guest Services Specialist

Posted 4 months ago

📍 Philippines

🔍 Hospitality

🔧 Requirements

High level of professionalism and empathy.
Proven experience in customer service, guest relations, or a similar role, preferably in the hospitality industry.
Experience with a PMS/ OTA's and short-term rental is required.
Onboarding experience is a plus.
Exceptional written and verbal communication skills.
Strong organizational and multitasking abilities.
Ability to work independently and manage time effectively.
Problem-solving attitude with the ability to remain calm under pressure.
Attention to detail and a commitment to quality.
Remote work setup with reliable internet access.
Must be residing in Greater Manila area.

💡 Responsibilities

Respond promptly and professionally to guest inquiries via email, phone, and OTA messaging.
Provide accurate information regarding bookings, services, policies, and other inquiries.
Handle and resolve guest complaints and issues efficiently, ensuring guest satisfaction.
Assist with booking and confirming reservations.
Coordinate with internal teams, Property Managers, and Property Owners to ensure guest requests and special arrangements are met.
Create, update, and maintain guest communication templates and FAQs.
Ensure all communications reflect the partner's voice and guidelines.
Attend occasional virtual meetings and training sessions.
Provide constant feedback to the team regarding partner issues and suggestions to improve processes.

Mac OS XCommunication SkillsAnalytical SkillsCollaborationMultitasking

Posted 4 months ago

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🔥 Remote Real Estate Property Accountant (with Appfolio experience)

Posted 4 months ago

📍 Philippines

🔍 Commercial Real Estate

🔧 Requirements

Bachelor’s degree in accounting, finance, or a related field.
Minimum of 3 years of experience in commercial real estate accounting.
Proficiency in AppFolio or similar property management software.
Excellent attention to detail and organizational skills.
Usage of Slack and similar task based communication tools.
Strong analytical and problem-solving abilities.
Effective communication skills, both written and verbal.
Ability to work independently and as part of a team.
Knowledge of commercial real estate industry practices is a plus.
Internet speed minimum 30mbps.
i5 8th Gen or higher.
Windows 10 / MacOS Catalina or higher.
Minimum of 8 GB RAM.
Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background).
Back-ups in case of power or internet provider interruptions.
Good headset and webcam (preferably noise-canceling headset).

💡 Responsibilities

Maintain accurate and up-to-date financial records for multiple commercial properties within the portfolio using Yardi accounting software.
Prepare monthly, quarterly, and annual financial statements, including income statements, balance sheets, and cash flow statements.
Monitor and record tenant rent collections and billing processes, ensuring timely and accurate invoicing.
Process and record property-related expenses, including property taxes, insurance, utilities, and maintenance costs.
Assist in the creation and management of property budgets, as well as provide financial data for property performance.
Perform bank account and general ledger account reconciliations to ensure accuracy in financial data.
Ensure compliance with accounting standards, industry regulations, and company policies.

Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelAccountingFinance

Posted 4 months ago

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🔥 Remote Digital and Web Designer/Developer

Posted 4 months ago

📍 Philippines

🔍 Property management

🔧 Requirements

Proficiency in WordPress, including Elementor page builder and its customization capabilities.
Strong understanding of UI/UX design principles.
Experience with Adobe Creative Suite (especially XD, Photoshop, Illustrator).
Excellent communication and collaboration skills.
Ability to manage multiple priorities in a fast-paced environment.
HTML, CSS, PHP, and JavaScript.
Familiarity with JavaScript frameworks and front-end libraries.
Experience in creating digital collateral, including emails, social posts, and display ads.
At least 3 years of work experience.
Internet speed minimum 30mbps.
i5 8th Gen or higher.
Windows 10 / MacOS Catalina or higher.
Minimum of 8 GB RAM.
Private and quiet dedicated home office area.
Back-ups in case of power or internet provider interruptions.
Good headset and webcam (preferably noise-canceling headset).

💡 Responsibilities

Reporting to the Creative Director and the Graphic Design Team Lead, act as a creative champion driving web and design projects from concept to completion.
Create and customize WordPress themes, developing visually appealing and user-friendly websites that align with UI/UX best practices.
Implement and customize front-end development frameworks and libraries to ensure seamless functionality.
Enhance website functionality by integrating and troubleshooting plugins and extensions.
Craft digital assets including website layouts, color schemes, typography, and graphical elements while utilizing Adobe XD to produce high-fidelity mock-ups.
Engage in brainstorming sessions to generate ideas for website structures and navigation, ensuring alignment with brand and project goals.
Oversee multiple projects, adhering to tight deadlines while maintaining attention to detail and delivering high-quality work.
Uphold and promote the company’s brand standards across all creative deliverables.

PHPProject ManagementAdobe Creative SuiteGraphic DesignHTMLCSSJavascriptCollaborationWordPress

Posted 4 months ago

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🔥 Remote Guest Reservations Agent

Posted 4 months ago

📍 Philippines

🔍 Vacation rental and property management

🔧 Requirements

Excellent written and verbal English skills for phone, text, and email communication.
Previous experience in guest services, reservations, or a related field.
Strong organizational and multitasking abilities.
Ability to work independently in a remote work environment.
Attention to detail and commitment to providing exceptional service.
Ability to show empathy, exhibit patience, and have a customer-centric mindset.
Possess critical thinking and problem-solving skills.
Ability to learn new software quickly and efficiently.
Willingness to ask questions when unclear about a task or process.
Nice to Haves: Vacation rental industry experience, working with VRBO, AirBnB, etc., PMS experience in the rental and hotel industry.
TECHNICAL REQUIREMENTS: Internet speed minimum 30mbps, i5 8th Gen or higher, Windows 10 / MacOS Catalina or higher, minimum of 8 GB RAM, private and quiet dedicated home office area, back-ups for power and internet interruptions, good headset and webcam.

💡 Responsibilities

Serve as the primary contact for guests, delivering exceptional customer service.
Respond to in-house guest emails, chats, and texts through professional and friendly written communication to assist with issues such as lockbox, wifi troubleshooting, directions to homes, etc.
Answer in-house guest calls and assist with issues such as lockbox, wifi troubleshooting, directions to homes, etc.
Make outbound calls to incoming guests before arrival to ensure their needs are met.
Respond to complaints or upset guests while maintaining professionalism and expressing empathy.
Enter work orders for maintenance as issues are called or emailed in from guests.
Communicate with potential guests in professional and friendly written communication via email, chat, and text.
Respond to emails with reservation information, confirmations, and additional details.
Collaborate with guests to understand their needs, recommend suitable properties, and answer questions regarding rooms, facilities, and rates.
Become familiar with the area, company properties, and local attractions to be able to answer guest inquiries and questions.
Advise customers regarding ongoing promotions or available upgrades that may enhance their experience.
Respond to written guest inquiries via Airbnb, Vrbo, or other OTA messaging platforms.
Answer phones and manage the end-to-end reservation process, including converting guest inquiries to bookings and assisting guests in altering or canceling reservations.
Check voicemail and make outbound calls to follow up with potential guest inquiries and convert inquiries to bookings.
Manage sales leads using any CRM / lead-tracking software.
Process guest payments.
Check and respond to guest reviews.
Collect and analyze virtual guest feedback to identify areas for improvement and enhance overall guest satisfaction.
Assist property owners with questions.
Process daily reservation reports.
Contribute to back-office operations, handling tasks such as data entry, record-keeping, and documentation.
Coordinate with internal teams, including housekeeping and maintenance, to support the efficient operation of vacation rental properties.
Data entry for onboarding of properties into PMS, AirBnB or VRVO listings.
Update listings in OTA systems, including property photos, rates, and descriptions.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailOrganizational skillsMultitaskingCritical thinkingEmpathy

Posted 4 months ago

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🔥 Remote Digital and Web Designer/Developer

Posted 4 months ago

📍 Mexico

🔍 Property management

🔧 Requirements

Proficiency in WordPress, including Elementor page builder and its customization capabilities.
Strong understanding of UI/UX design principles.
Experience with Adobe Creative Suite (especially XD, Photoshop, Illustrator).
Excellent communication and collaboration skills.
Ability to manage multiple priorities in a fast-paced environment.
HTML, CSS, PHP, and JavaScript.
Familiarity with JavaScript frameworks and front-end libraries.
Experience in creating digital collateral, including emails, social posts, and display ads.
At least 3 years of work experience.
Technical requirements: 30MBPS or higher internet speed, i5 or higher processor, minimum of 8 GB RAM, private dedicated home office area, backups for power or telco interruptions, good headset and webcam.

💡 Responsibilities

Reporting to the Creative Director and the Graphic Design Team Lead, act as a creative champion and pivotal contributor, driving web and design projects from concept to completion.
Create and customize WordPress themes, incorporating HTML, CSS, PHP, and JavaScript. Develop visually appealing and user-friendly websites that align with UI/UX best practices.
Implement and customize front-end development frameworks and libraries, ensuring seamless functionality.
Enhance website functionality by integrating and troubleshooting plugins and extensions.
Craft digital assets including website layouts, color schemes, typography, and graphical elements. Utilize Adobe XD to produce high-fidelity mock-ups. Design graphics for digital channels such as social media, TV presentations, google display ads, website header banners, etc.
Engage in brainstorming sessions to generate ideas for website structures and navigation, ensuring alignment with brand and project goals.
Oversee multiple projects, adhering to tight deadlines while maintaining attention to detail and delivering high-quality work.
Uphold and promote the company’s brand standards across all creative deliverables.

PHPProject ManagementAdobe Creative SuiteGraphic DesignHTMLCSSJavascriptCollaborationWordPress

Posted 4 months ago

Apply

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