Remote Property Operations Coordinator

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Requirements:

• Excellent written and verbal English skills with a required assessment score of 5 out of 5.
• Prior experience in billing, invoicing, and financial record-keeping.
• Meticulous attention to detail when reviewing invoices and financial statements.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Ability to work independently in a remote work environment.
• Customer-Centric mindset and critical thinking skills.
• Ability to learn new software easily and efficiently.
• Nice to have experience in the vacation rental industry, proficiency in Microsoft Excel, and familiarity with property management software.

Responsibilities:

• Filter and organize messages from property owners, addressing inquiries and escalating important matters as needed.
• Respond to owner queries professionally and efficiently.
• Review and verify vendor and service invoices for accuracy, ensuring charges align with work orders.
• Process transfer of completed work orders from Breezeway to PMS Software (TRACK).
• Run weekly reporting from PMS for maintenance billing totals.
• Collaborate with the finance team to resolve discrepancies in homeowner statements.