Partner Success Specialist - Short Term rental Industry

Posted 2024-11-15

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💎 Seniority level: Middle, 3-5 years

📍 Location: Spain, Philippines, United States, Bogotá, Colombia, Mexico City, Mexico

💸 Salary: 2000 - 2800 USD per month

🔍 Industry: Short term rental industry

🏢 Company: Extenteam Inc.

🗣️ Languages: Spanish, English

⏳ Experience: 3-5 years

🪄 Skills: Data AnalysisData analysisGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:

3-5 years of experience in account management, customer success, or partner management in the vacation rental industry.
Proven track record in relationship management and maintaining successful partnerships.
Strong interpersonal skills and ability to manage multiple stakeholders.
Attention to detail for proper partner setup and onboarding process completion.
Exceptional written and verbal communication in Spanish and English, with patience and empathy towards less tech-savvy users.

Responsibilities:

Foster strong relationships with existing clients to understand their business needs and challenges, providing tailored solutions.
Meet with customers regularly for account reviews and monitor their engagement with the platform.
Respond to customer messages and issues promptly, reporting them as needed.
Develop and deliver training materials for clients and provide hands-on training.
Manage the onboarding process for new customers from initial contact to full adoption, customizing plans to meet unique needs.

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