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Experience.com

Experience.com is a leading provider of Experience Management Platform (XMP) designed to enhance customer and employee experiences. The platform focuses on driving operational and behavioral change in real-time, ultimately improving customer satisfaction, brand loyalty, and employee engagement.

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Jobs at this company:

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🔥 Research Analyst
Posted 2024-11-19

📍 India

🧭 Full-Time

  • Bachelor's degree in any discipline.
  • Minimum of 2 years in research, data collection, or lead generation.
  • Proven web research and data collection experience across various business categories.
  • Familiarity with web research tools, techniques, and search engines.
  • Proficient in MS Office and Google Sheets for data management and reporting.
  • Strong internet research skills with diverse online resource utilization.
  • Ability to innovate search methods for better lead generation.
  • Basic understanding of data modeling concepts is a plus.
  • Expertise in AI tools like ChatGPT and Google Gemini to enhance decision-making.

  • Perform extensive web research to identify relevant sources for bulk data collection.
  • Evaluate and analyze metadata to determine data quality.
  • Collaborate with the team for insights on crawler development and data normalization.
  • Assist in developing data models based on metadata across industries.
  • Gather information about businesses and individuals through thorough online research.
  • Collect targeted contact info, such as job titles and email addresses.
  • Utilize LinkedIn, Google, and online databases for research.
  • Explore innovative ways to expand and update data sources.

ETLContent creationCollaboration

Posted 2024-11-19
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🔥 Senior Site Reliability Engineer
Posted 2024-10-21

📍 India

🧭 Full-Time

🔍 Experience Management

  • Strong experience with cloud platforms (GCP / AWS).
  • Proficiency in configuration management and infrastructure as code tools (e.g., Terraform, Ansible, Puppet, Chef).
  • Deep understanding of containerization and orchestration technologies (Docker, Kubernetes).
  • Solid knowledge of scripting languages (Shell, Python, Bash).
  • Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack).
  • Strong background in Linux/Unix Administration.
  • Familiarity with delivery pipeline configuration tools like Jenkins.
  • Knowledge of application performance monitoring tools (e.g., NewRelic, Sumologic).
  • Familiarity with networking concepts (VPC, subnets, security principles).
  • Experience with distributed data systems (ElasticSearch, Atlas Search).

  • Make infrastructure simpler and more reliable.
  • Support development teams managing various systems and applications.
  • Analyze client operations for improvement opportunities.
  • Evaluate existing platforms and provide performance improvement recommendations.
  • Build automated provisioning and deployments.
  • Automate repetitive tasks across applications.
  • Ensure security for infrastructure, applications, data, and networks.
  • Coordinate change requests for infrastructure and applications.
  • Provide operational support for maintenance activities.
  • Generate availability and ad-hoc reports.
  • Maintain operational documentation and technical specifications.
  • Define DevOps quality guidelines and ensure compliance.
  • Assist in load and performance testing and disaster recovery planning.
  • Strive for team success.

AWSDockerPythonBashElasticSearchGCPJenkinsKubernetesJiraElasticsearchGrafanaPrometheusCollaborationTerraform

Posted 2024-10-21
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🔥 Senior QA Automation Engineer
Posted 2024-10-17

📍 India

🧭 Full-Time

🔍 Experience Management

  • 4-6 years experience required in QA Automation.
  • Proficiency in automation testing tools such as Selenium, Katalon Studio, Rest Assured, TestNG, Jmeter, Appium, and Postman.
  • Experience working with databases like MySQL, MongoDB, and PostgreSQL.
  • Strong programming skills in languages such as Java (preferred) and Python.
  • Experience with version control systems (Git) and CI/CD tools (Jenkins).
  • Familiarity with Agile methodologies.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and collaboration skills.

  • Design, develop, and maintain automated test frameworks and test scripts.
  • Execute automated test cases and analyze results to identify defects and areas for improvement.
  • Participate in code reviews and contribute to testing improvements.
  • Integrate automated testing into the continuous integration/continuous deployment (CI/CD) pipeline.
  • Develop and maintain test documentation, including test plans, test cases, and test scripts.

PythonAgileGitJavaJenkinsJMeterMongoDBMySQLQAQA AutomationSeleniumCommunication SkillsCollaborationCI/CDProblem SolvingAgile methodologies

Posted 2024-10-17
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🔥 Senior GCP Data Engineer
Posted 2024-10-13

📍 India

🧭 Full-Time

🔍 Experience Management Platform

  • 8+ years of Strong experience in ETL and ELT data from various sources in Data Warehouses.
  • 8+ years of experience in Python, Pandas, Numpy, and SciPy.
  • 5+ years of Experience in GCP.
  • 5+ years of Experience in BigQuery, PySpark, and Pub/Sub.
  • 5+ years of Experience working with and creating data architectures.
  • Certified in Google Cloud Professional Data Engineer.
  • Advanced proficiency in Google Cloud services such as Dataflow, Dataproc, Dataprep, Data Studio, and Cloud Composer.
  • Proficient in writing complex Spark (PySpark) User Defined Functions (UDFs), Spark SQL, and HiveQL.
  • Good understanding of Elastic search.
  • Experience in assessing and ensuring data quality, data testing, and addressing data quality issues.
  • Excellent understanding of Spark architecture and underlying frameworks including storage management.
  • Solid background in database design and development, database administration, and software engineering across full life cycles.
  • Experience with NoSQL data stores like MongoDB, DocumentDB, and DynamoDB.
  • Knowledge of data governance principles and practices, including data lineage, metadata management, and access control mechanisms.
  • Experience in implementing and optimizing data security controls, encryption, and compliance measures in GCP environments.
  • Ability to troubleshoot complex issues, perform root cause analysis, and implement effective solutions in a timely manner.
  • Proficiency in data visualization tools such as Tableau, Looker, or Data Studio to create insightful dashboards and reports for business users.
  • Strong communication and interpersonal skills to effectively collaborate with technical and non-technical stakeholders, articulate complex concepts, and drive consensus.
  • Experience with agile methodologies and project management tools like Jira or Asana for sprint planning, backlog grooming, and task tracking.

  • Collaborate with cross-functional teams to define, prioritize, and execute data engineering initiatives aligned with business objectives.
  • Design and implement scalable, reliable, and secure data solutions by industry best practices and compliance requirements.
  • Drive the adoption of cloud-native technologies and architectural patterns to optimize performance, cost, and reliability of data pipelines and analytics solutions.
  • Mentor and lead a team of Data Engineers.
  • Demonstrate a drive to learn and master new technologies and techniques.
  • Apply strong problem-solving skills with an emphasis on building data-driven or AI-enhanced products.
  • Coordinate with ML/AI and engineering teams to understand data requirements.

Project ManagementPythonSQLAgileBusiness IntelligenceDynamoDBETLGCPMongoDBNumpyJiraTableauData engineeringNosqlPandasSparkAgile methodologies

Posted 2024-10-13
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🔥 Senior React JS Developer / Frontend Developer
Posted 2024-10-12

📍 India

🧭 Full-Time

🔍 Experience Management

  • 3+ years of expertise in frameworks like ReactJS and Redux.
  • Highly skilled at front-end engineering using Object-Oriented JavaScript.
  • Good understanding of web concepts like REST, JSON, HTTP, API, JavaScript, HTML5, CSS3, JQuery.
  • Extensive knowledge of responsive design using media query, Bootstrap, Ajax, and consuming RESTful web services.
  • Strong analytical, problem solving, organizational, and detail-oriented skills.
  • Good understanding of Git and Bitbucket.
  • Good understanding of Figma design tools (Good to Have).
  • Good understanding of automation unit test cases like Cypress, Selenium.

  • Work closely with the user experience team to develop functional prototypes.
  • Implement user experience deliverables with development teams.
  • Contribute UI component code to a shared controls library.
  • Collaborate with team members and third parties throughout the project development life cycle.
  • Support quality assurance testing processes.

GitJavascriptjQueryReact.jsJavaScriptHTML5CSS3ReduxReact

Posted 2024-10-12
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🔥 Digital Marketing Executive
Posted 2024-10-12

📍 India

🧭 Full-Time

🔍 Technology

  • Bachelor’s degree in Business, Engineering, Analytics, Data Science, or related field.
  • 5 - 8 years' experience in a similar role in the technology industry.
  • Experience with Salesforce reports, GA4, Google Tag Manager, Google Console, Google Trends, and SEMrush.
  • Proven experience with analytical tools like Google Analytics and advanced Excel skills.
  • Strong analytical, collaborative, and strategic thinking abilities.

  • Conduct in-depth analysis across all marketing channels to derive insights and optimize performance.
  • Collaborate with the team on campaign optimization using data-driven insights.
  • Execute market research to identify trends and inform decisions.
  • Generate regular performance reports communicating insights to stakeholders.
  • Evaluate ROI of marketing initiatives and recommend adjustments for optimization.

Data AnalysisSalesforceGoogle AnalyticsStrategyData analysisGoAnalytical SkillsCollaborationSEO

Posted 2024-10-12
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🔥 Technical Support / Product Support Specialist
Posted 2024-10-12

📍 India

🧭 Full-Time

🔍 Experience Management

  • Bachelor’s Degree required.
  • 1+ years of experience in customer service, client operations, or directly related experience.
  • Prior experience or familiarity with a support case or ticketing system, such as Salesforce Service Cloud.
  • Prior experience of using and testing APIs, as well as providing customer support on integrations.
  • Basic knowledge of HTML, CSS, and JavaScript experience using browser developer tools to diagnose issues and conduct investigations with a client’s configuration and implementation of our solutions.
  • Prior experience within a software-as-a-service (SaaS) environment is a plus.
  • Knowledge of SQL and relational databases in general is a plus.

  • Respond to and resolve customer queries through all support channels (including email, chat, phone).
  • Drive timely incident resolutions while collaborating with a local team of specialists and a global team of product and engineering professionals, ensuring consistent communication on status and next steps.
  • Own the front-line technical support process, triaging cases and classifying them by their objective priority and customer-specific severity, diagnosing underlying factors, and prescribing a plan of action to address.
  • Provide support and relationship management to customers by answering product questions, reviewing client issues, delivering end-user support and training, and conduct systems troubleshooting.
  • Facilitate product feedback sessions with clients by prescribing an immediate solution to the core business problem, including workarounds if needed, while also serving as a channel to the product team for issues.
  • Define and adhere to internal metrics and guidelines for response rates, on-brand messaging, and customer satisfaction using key performance indicators including client satisfaction and knowledge scores.
  • Delight customers and build loyalty by providing joyful and personal customer support, leveraging data to predict a customer’s pain-points and anticipate client needs in a human, approachable way.

SalesforceCustomer service

Posted 2024-10-12
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