Exotec

πŸ‘₯ 501-1000πŸ’° $334,295,974 Series D about 3 years agoLogisticsRoboticsSupply Chain ManagementSoftwareπŸ’Ό Private Company
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Exotec designs and manufactures Skypod, an innovative goods-to-person robotic system revolutionizing order fulfillment for major retail and e-commerce brands globally. We're a leading player in the warehouse automation industry, addressing labor constraints and enhancing workplace safety through AI-powered robotic solutions. Our unique approach combines cutting-edge hardware with sophisticated software, leveraging technologies like SPF, DNSSEC, Microsoft Azure DNS, and OVH cloud infrastructure. We foster a collaborative engineering culture that values innovation and problem-solving, providing ample opportunities for growth and development within a fast-paced, international environment. As a French industrial unicorn, we've secured significant funding and boast a global team of over 1000 employees. We're committed to continuous improvement and expanding our reach, making Exotec an ideal place for ambitious individuals seeking a purpose-driven career in robotics.

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πŸ“ France, Western Europe

🧭 Full-Time

πŸ” Robotics, Technology

  • Technical degree, engineering degree, or relevant field required.
  • 10+ years of experience with at least 5 years in a similar maintenance or customer services role.
  • Proven experience managing teams in an international context.
  • Broad knowledge in mechanical, electrical, and engineering fields, ideally intralogistics.
  • Demonstrated success in customer/user satisfaction management.
  • Ability to track activities, manage performance, and generate reports for continuous improvement.
  • Excellent communication skills for leading teams and building client relationships.
  • Strong analytical abilities focused on resolving challenges and improving processes.
  • Fluency in English is essential.
  • Own and lead customer services activities for the Western Europe business unit.
  • Act as the right hand of the managing director to ensure highest levels of customer satisfaction.
  • Define and execute the Maintenance vision and strategy across the region.
  • Manage the life of maintenance contracts as the key contact for clients.
  • Lead and motivate a diverse team of over 100 maintenance and customer services experts across six countries.
  • Drive the development of the maintenance organization to meet global growth demands.
  • Implement and monitor key performance indicators to optimize maintenance performance.
  • Ensure maintenance activities meet high-quality standards and site safety compliance.
  • Collaborate with R&D, manufacturing, and sales teams for process improvements.

StrategyCommunication SkillsCollaborationComplianceTeam management

Posted 2 months ago
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