Apply📍 Western Europe
🧭 Full-Time
🔍 Robotics
- Technical degree, engineering degree or relevant field
- 10+ years of experience with at least 5 years on a similar role
- Proven experience as a team manager working in an international context
- Broad knowledge on mechanical, electrical and engineering or logistics and ideally in intralogistics
- Convincing results in customer/user satisfaction management
- Ability to track activities, manage performance, and generate reports to ensure continuous improvement
- Excellent communication skills, with the ability to engage and lead teams, as well as build strong relationships with clients
- Strong analytical abilities with a focus on resolving challenges and improving processes
- Fluency in English
- Own and lead all the customer services activities (maintenance, customer success...) for the Western Europe business unit
- Act as the right hand of the managing director, ensuring the highest levels in customer satisfaction
- Play a critical role in defining and executing the Maintenance vision and strategy, ensuring that maintenance teams effectively implement these strategies across the region
- Be in charge of the life of our maintenance contracts (signature/supervision/renewal) on customer sites by being the key point of contact for our client
- Lead, motivate, and guide a diverse team of over 100 maintenance and customer services experts across six countries, fostering a culture of collaboration and high performance
- Lead the ongoing development of the Exotec maintenance organization, ensuring that it scales effectively to meet the demands of global growth while maintaining performance standards
- Drive the development, implementation, and monitoring of key performance indicators (KPIs) to ensure optimal maintenance performance and service delivery
- Ensure that all maintenance activities are performed to the highest quality standards and contribute to the success of customer sites
- Be responsible for site safety and compliance with rules and procedures
- Work closely with R&D, manufacturing, and deployment teams in France to discuss challenges, resolve issues, and implement process improvements
- Work closely with sales teams to improve our offers, and participate to some meetings in pre sales
StrategyCommunication SkillsCollaborationComplianceTeam management
Posted 4 months ago
Apply