Head of Maintenance (Western Europe)

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Requirements:

• Technical degree, engineering degree or relevant field
• 10+ years of experience with at least 5 years on a similar role
• Proven experience as a team manager working in an international context
• Broad knowledge on mechanical, electrical and engineering or logistics and ideally in intralogistics
• Convincing results in customer/user satisfaction management
• Ability to track activities, manage performance, and generate reports to ensure continuous improvement
• Excellent communication skills, with the ability to engage and lead teams, as well as build strong relationships with clients
• Strong analytical abilities with a focus on resolving challenges and improving processes
• Fluency in English

Responsibilities:

• Own and lead all the customer services activities (maintenance, customer success...) for the Western Europe business unit
• Act as the right hand of the managing director, ensuring the highest levels in customer satisfaction
• Play a critical role in defining and executing the Maintenance vision and strategy, ensuring that maintenance teams effectively implement these strategies across the region
• Be in charge of the life of our maintenance contracts (signature/supervision/renewal) on customer sites by being the key point of contact for our client
• Lead, motivate, and guide a diverse team of over 100 maintenance and customer services experts across six countries, fostering a culture of collaboration and high performance
• Lead the ongoing development of the Exotec maintenance organization, ensuring that it scales effectively to meet the demands of global growth while maintaining performance standards
• Drive the development, implementation, and monitoring of key performance indicators (KPIs) to ensure optimal maintenance performance and service delivery
• Ensure that all maintenance activities are performed to the highest quality standards and contribute to the success of customer sites
• Be responsible for site safety and compliance with rules and procedures
• Work closely with R&D, manufacturing, and deployment teams in France to discuss challenges, resolve issues, and implement process improvements
• Work closely with sales teams to improve our offers, and participate to some meetings in pre sales