Chewy

💰 $125,000,000 Series F about 8 years ago🫂 Last layoff over 1 year agoPet E-Commerce Retail

Chewy is a leading online retailer dedicated to meeting the needs of pets and their owners, offering over 65,000 products with a focus on exceptional customer service, competitive pricing, and fast shipping. Committed to innovation, Chewy enhances the shopping experience with convenient features like Autoship subscriptions and personalized pet profiles.

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Jobs at this company:

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🔥 Customer Service Representative (Remote in Texas)

Posted 5 days ago

🧭 Full-Time

💸 16.0 USD per hour

🔍 E-commerce

🔧 Requirements

2 years of customer service experience
Show strong written, verbal, and listening abilities in a written assessment
Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
Display skill in computer usage for data entry and efficient internet browsing to assist customers.
Ability to adapt to change with the business needs of the company
Flexibility to shift schedule and work overtime as needed by the business unit
Dedication to maintain confidentiality and secure critical information
High school graduate or equivalent experience
Be willing and able to pass a background check

💡 Responsibilities

Communicate with customers who contact us regarding different subjects, like shopping for their new pet, selecting a suitable chew toy, or addressing any unexpected problems.
Research and problem-solve to provide solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
Operate with understanding, apply active listening, perseverance, compassion, and understanding to customers and Team Members alike.
Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
Engage with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration.

Posted 5 days ago

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