Customer Service Representative (Remote in Texas)

Posted 5 days agoViewed

💎 Seniority level: Junior, 2 years

💸 Salary: 16.0 USD per hour

🔍 Industry: E-commerce

🏢 Company: Chewy💰 $125,000,000 Series F about 8 years ago🫂 Last layoff over 1 year agoPet E-Commerce Retail

🗣️ Languages: English

⏳ Experience: 2 years

Requirements:

2 years of customer service experience

Show strong written, verbal, and listening abilities in a written assessment

Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment

Display skill in computer usage for data entry and efficient internet browsing to assist customers.

Ability to adapt to change with the business needs of the company

Flexibility to shift schedule and work overtime as needed by the business unit

Dedication to maintain confidentiality and secure critical information

High school graduate or equivalent experience

Be willing and able to pass a background check

Responsibilities:

Communicate with customers who contact us regarding different subjects, like shopping for their new pet, selecting a suitable chew toy, or addressing any unexpected problems.

Research and problem-solve to provide solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.

Operate with understanding, apply active listening, perseverance, compassion, and understanding to customers and Team Members alike.

Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.

Engage with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration.

Apply

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