Call Center Salaries

Discover salary ranges for remote call center positions. Compare compensation data and make informed career decisions.

Call Center

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Posted 30 days ago

📍 Tri-State Area

💸 20.0 - 23.0 USD per hour

🔍 Mental Health Services

🔧 Requirements

Must be fully Bilingual in English and Spanish.
Must have 1 to 2 years of Call Center Representative experience in a fast-paced office, preferably in medical or community mental health office.
High School Diploma or equivalent is required.
Must be proficient in MS Office (Outlook, Word, and Excel).
Must have the ability to learn new software.
Possesses the personality and demeanor to work with difficult clients.
Must be detail-oriented and have the ability to multi-task.
Must be a team player and thrive under pressure in an outpatient client environment.

💡 Responsibilities

Answer all inbound calls with professionalism and customer service framework communication.
Follow up with all inbound calls by finding a resolution, documenting/relaying messages, and/or handling soft transfers as needed.
Assist with appointment scheduling related calls, follow up on missed appointments and confirmation calls.
Triage all calls & callers to determine if it is a request/inquiry, complaint or grievance.
Identify and escalate emergency distress and/or client safety concerns calls.
Document and complete Call Center Form for data call logs.
Fulfill surveys/reports issued by Call Center Supervisor as needed.
Complete Call Center task assignments provided by management team.
Maintain consistency with achieving daily/weekly phone operations and performance metrics and goals.
Maintain confidentiality and always comply with HIPAA regulations.

Posted 30 days ago

Posted about 1 month ago

📍 Florida, Pennsylvania, North Carolina, Kentucky, Texas, South Carolina, Georgia, Indiana, Wisconsin, Minnesota, New Hampshire, Missouri

💸 17.0 USD per hour

🔍 E-commerce

🔧 Requirements

High school diploma or equivalent.
Proficient in relevant computer applications and ability to maneuver multiple screens at a time.
1-3 years of experience in a Contact (CALL) center environment.
Knowledge of customer service practices and principles.
Excellent data entry and typing skills.
Superior listening, verbal, and written communication skills.
Ability to handle stressful situations appropriately.

💡 Responsibilities

Provide outstanding customer support via phone and/or email.
Actively listen to customers to understand their needs and concerns.
Use critical thinking and problem-solving skills to resolve issues efficiently.
Maintain a high level of accuracy when handling customer inquiries and data entry.
Adapt to changing procedures, policies, and customer demands.
Demonstrate professionalism, patience, and empathy in all interactions.
Manage time effectively while handling multiple customer interactions.
Ensure consistent attendance and punctuality to support the team’s success.

Posted about 1 month ago