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📍 Thailand

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

  • Dutch and English languages at advanced/C1 level
  • Experience in customer support
  • Strong communication skills
  • Technical background is preferred
  • Provide B2B customer support via calls, emails and chats
  • Build positive and long-lasting relationships with customers
  • Identify and escalate complex technical issues, ensuring prompt resolution of requests
  • Assist customers with inquiries related to product features
  • Meet team KPIs
  • Securely work with customers’ sensitive information
  • Maintain working knowledge of our client’s products and services

REST APICommunication SkillsProblem SolvingCustomer serviceTroubleshootingTechnical supportCustomer supportCustomer SuccessEnglish communicationSaaS

Posted 24 minutes ago
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📍 Georgia

🔍 Software Development

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

  • 2+ years experience in back-end software development
  • Proficiency in Java/Spring Boot and MongoDB
  • Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
  • Excellent English communication skills (at least C1 for both spoken and written)
  • Provide L2 support to customers, diagnosing and resolving complex technical issues
  • Develop and maintain backend systems using Java/Spring Boot and MongoDB
  • Gather data to ensure the required technical info is collected to resolve even more complex tickets
  • Gather required technical information to ensure resolution of complex cases
  • Ensure customers' satisfaction with any interaction
  • Maintain working knowledge of our client’s products and services
  • Securely work with customers’ sensitive information
  • Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

Backend DevelopmentJavaKafkaKubernetesMongoDBSpring BootGroovyCommunication SkillsProblem SolvingRESTful APIsTechnical supportCustomer supportEnglish communication

Posted about 1 hour ago
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📍 United States

🧭 Full-Time

🔍 Health-tech

🏢 Company: WellBeam

  • 5–10 years in healthcare interoperability, including 3–5 years integrating ambulatory EMRs like Epic, Cerner, and Athena.
  • Proficient in FHIR APIs, HL7v2, and healthcare data standards.
  • Experience in defining integration roadmaps.
  • Experience in prioritizing features based on business impact.
  • Experience with Agile methodologies.
  • Strong understanding of API-driven, XML, and flat-file integrations.
  • Lead technical discovery meetings with clients to identify integration requirements and needs.
  • Provide integration recommendations that balance client needs and project feasibility.
  • Drive detailed technical scoping discussions and draft Statements of Work, including timelines, resources, and pricing.
  • Build and maintain relationships with key client stakeholders for smooth project execution.
  • Coordinate technical aspects of implementation, including API-driven workflows, HL7v2 interfaces, XML conversions, and flat-file exchanges.
  • Collaborate with integration engineers and EMR support to troubleshoot and optimize implementation processes.
  • Continuously refine workflows to enhance efficiency and scalability.
  • Develop and refine playbooks for implementation best practices, covering scenarios such as end-to-end testing with hospitals and home health systems.
  • Create customer-facing guides and documentation to standardize integration processes.
  • Drive continuous improvement through research on client-driven enhancements, including billing optimizations and advanced FHIR integrations.
  • Define and track key success metrics (e.g., patient matching) to optimize system performance.
  • Monitor and triage post-go-live issues and workflow inefficiencies.
  • Ensure robust data integrations, including mapping, ingestion, transformation, and validation (e.g., ADT ingest for patient validation, MDM exports).
  • Troubleshoot data-related issues impacting integrations, collaborating with Engineering and Customer Success teams.
  • Define and own vision for product areas relevant to integrations & interoperability.
  • Build clear roadmaps with monthly milestones aligned with business objectives.
  • Lead projects using a structured yet flexible approach (e.g., 12-week plans).
  • Manage agile team activities, including sprint planning, retrospectives, and post-go-live standups.
  • Define & monitor KPIs for integration projects, ensuring measurable impacts on customer outcomes.
  • Provide leadership with regular updates on integration performance, adoption, and trends.
  • Collaborate with finance on cost models, including volume projections and unit economics.
  • Manage integration project budgets, balancing cost-effectiveness with quality delivery.
  • Ensure efficient resource utilization across internal teams and external partners.
  • Stay ahead of industry trends, exploring emerging standards like TEFCA, QHINs, FHIR, PACIO, and Direct Secure Messaging.
  • Work with Product and Engineering teams to shape WellBeam’s interoperability strategy and roadmap.
  • Lead by example, driving progress with vision, trust, and influence while fostering a collaborative culture.
  • Mentor a team of implementation managers and integration specialists, ensuring high performance and growth.
  • Support search & recruitment of top talent engineers to join the Integration team.
  • Establish connection with industry experts in healthcare integration & interoperability.
  • Establish best practices for communication, problem-solving, and cross-functional alignment.

Project ManagementProduct ManagementProduct DevelopmentAPI testingAgile methodologiesRESTful APIsClient relationship managementTechnical supportData analyticsData managementBudget management

Posted about 1 hour ago
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🔥 Customer Success Manager
Posted about 2 hours ago

📍 United States

💸 109500.0 - 128000.0 USD per year

🔍 SaaS

  • 2 - 3+ years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business
  • Located in United States
  • Experience working with a portfolio of accounts, supporting a highly technical product
  • Demonstrated ability to establish relationships, credibility, present, and to communicate effectively at all levels of an organization
  • Ability to set priorities, drive decisions and get closure on recommendations and issues
  • Ability to influence others towards continuous improvement, both internally and externally
  • Experience successfully managing customer engagements to completion and customer satisfaction
  • Excellent presentation, written and verbal communication skills
  • Proven time management skills with the ability to prioritize tasks
  • Drive the on-boarding, adoption, retention and overall success of our customers
  • Lead the enablement of our users by conducting product trainings
  • Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation
  • Provide regular, proactive recommendations to optimize the use of our platform
  • Maximize the adoption of our product features in order to maximize the value driven by our product
  • Document and clearly articulate the Return on Investment driven by our solution
  • Identify accounts that are likely to churn and work proactively to eliminate that risk
  • Identify opportunities to expand our partnership with customers
  • Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back
  • Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally
  • Function as the voice of the customer and provide internal feedback on how Algolia can better serve them
  • Track key account metrics and forecast retention

Project ManagementData AnalysisProduct ManagementCross-functional Team LeadershipCommunication SkillsProblem SolvingCustomer serviceAgile methodologiesRESTful APIsPresentation skillsAccount ManagementTrainingRelationship managementSales experienceTechnical supportCRMCustomer SuccessSaaS

Posted about 2 hours ago
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📍 Poland

🧭 Full-Time

🔍 Gaming

🏢 Company: Keywords Studios💰 Post-IPO Equity 8 months ago🫂 Last layoff over 1 year agoAudioVideo GamesDigital MediaContent

  • Mastery in C1-C2 level Korean proficiency
  • English at B2 level or higher.
  • Excellent communication skills for effective player support.
  • Flexibility to adapt to various situations and player needs.
  • Accountability and reliability in handling player inquiries and issues.
  • Proactivity in identifying and addressing player concerns proactively.
  • Proficiency in navigating knowledge bases for efficient support.
  • Basic troubleshooting skills to assist players with technical challenges.
  • Availability for full-time work, including weekends (Saturday and Sunday).
  • Deliver excellent customer support to players.
  • Investigate and resolve player inquiries promptly through ticketing, email, or chat.
  • Assist internal teams with project-related requests, ensuring smooth collaboration.
  • Play a crucial role in gathering and delivering player feedback according to established procedures.
  • Provide translations when required to ensure seamless communication.

Communication SkillsCustomer serviceWritten communicationExcellent communication skillsMS OfficeTroubleshootingActive listeningTechnical supportCRM

Posted about 2 hours ago
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📍 United States of America

💸 116300.0 - 193800.0 USD per year

🔍 Animal Health

🏢 Company: External_Career

  • DVM or PhD in animal science or related scientific discipline or MS with 10 of years industry, academic, or government experience.
  • Candidate must have an expertise in technical consultancy, with special emphasis on addressing customer concerns or needs.
  • Candidate must have a thorough understanding of the US beef food chain and commercial beef production.
  • Work closely with strategic accounts and serve as an active member of account teams
  • Identify and position opportunities for customers to use Elanco products
  • Actively participate in account planning and incorporate Elanco’s value strategy
  • Implement Elanco’s value strategy at the customer level
  • Technical leader for Elanco Beef Business Unit strategic technical platforms
  • Train and coach Elanco personnel on disease, products, and industry practices
  • Build relationships with and influence external customers, consultants, and academics
  • Identify avenues to deliver value beyond product to customers and Elanco
  • Maintain good standing with and influence of key industry organizations
  • Develop long term research strategy focused on serving strategic accounts
  • Prioritize and execute research aligned with business needs of strategic accounts and Elanco
  • Conduct research utilizing Elanco products and programs
  • Ensure publication of research studies in scientific meetings and peer reviewed journals
  • Identify and facilitate research efforts in conjunction with Elanco R&D
  • Advise Elanco and key stakeholders of innovation opportunities
  • Effectively communicate within technical team and account teams
  • Identify business opportunities and threats for customers and Elanco
  • Influence long range strategy and product positioning
  • Identify external talent for technical and other roles within Elanco

LeadershipProduct DevelopmentCommunication SkillsAnalytical SkillsCustomer serviceAccount ManagementResearchTrainingSales experienceMarket ResearchMarketingResearch skillsTechnical supportFinancial analysis

Posted about 2 hours ago
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📍 United States of America

🧭 Full-Time

💸 33500.0 - 48500.0 USD per year

🔍 Technology

🏢 Company: ext_us

  • Functional knowledge of Windows 10 & 11, Microsoft Office 365, TCP/IP, IP Protocols, LAN, WAN, VPN, IP telephony
  • Knowledge of standard MS command line and Powershell utilities, ServiceNow Incident Management system, Knowledge Base Systems, hardware troubleshooting
  • Answering customer phone calls.
  • Providing remote technical support.
  • Documentation and incident management using the USPS ‘ServiceNow ticketing system.
  • Ordering replacement parts.
  • Other customer support related activities.

Communication SkillsCustomer serviceTroubleshootingActive listeningTechnical support

Posted about 2 hours ago
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📍 Spain

🧭 Full-Time

🔍 SaaS

🏢 Company: Rossum👥 251-500💰 Debt Financing about 1 year agoArtificial Intelligence (AI)SaaSMachine LearningDocument ManagementSoftware

  • Strong customer-facing skills
  • Hands-on technical background
  • Experience with other SaaS products
  • Practical understanding of some of the following: Python, JavaScript, SQL, HTTP requests and API, integration platforms, AWS, GIT, and Tableau
  • Be customers' main technical contact throughout their contract.
  • Be responsible for project management of more complex customer projects where multiple parties of different skill sets and needs collaborate on a single setup.
  • Cooperate with members of Customer Experience and Sales organizations in order to deliver a great customer experience both on the technical and commercial side.
  • Consult with the Rossum product team on continuous improvement of the Rossum platform as well as advocate customers' views.

Project ManagementPythonSQLJavascriptAPI testingProblem SolvingCustomer serviceAccount ManagementTechnical supportScriptingSaaS

Posted about 2 hours ago
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🔥 Senior Solutions Consultant
Posted about 3 hours ago

📍 Canada, United States

🧭 Full-Time

🔍 SaaS

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud ComputingSaaSSupply Chain ManagementEnterprise SoftwareFinTechSoftwareProcurement

  • 2-4 years of experience in client-facing roles in Saas, ideally in fintech, accounting, or ERP software
  • Expertise in software integrations, or accounting or procurement software
  • Strong technical aptitude and ability to comprehend complex software solutions, APIs, and integrations
  • Excellent verbal and written communication skills, with the ability to convey complex ideas to both technical and non-technical audiences
  • Proven track record in a customer-facing role in the SaaS industry, such as Sales, Solutions Consulting, Pre-Sales, or Technical Account Management
  • Experience conducting persuasive software demonstrations, including strong demo fundamentals and an ability to tie features to value
  • Experience conducting customer discovery and technical scoping
  • Partner with Sales and Customer Success teams to achieve a deep understanding of larger, more complex clients and their current and future business needs
  • Craft and deliver compelling, customized demonstrations to prospects, tying their business challenges to the value Procurify provides
  • Build relationships and trust to become our prospects’ “trusted advisor” to understand and solve their complex workflow questions
  • Conduct technical scoping for out-of-the-box integrations as well as complex multi-system API integrations; work with partners on scoping custom solutions; collect requirements for internal development
  • Enhance client readiness by building collateral and processes to set proper expectations before their onboarding begins
  • Responsible for training and onboarding new members of our Solutions Consulting Team
  • Help ramp up new members of our Sales and Customer Success Teams
  • Other related ad hoc duties as assigned

SQLData AnalysisAPI testingREST APICommunication SkillsProblem SolvingCustomer serviceAccountingPresentation skillsWritten communicationExcellent communication skillsRelationship buildingAccount ManagementVerbal communicationTrainingTroubleshootingActive listeningClient relationship managementSales experienceTechnical supportCustomer SuccessSaaS

Posted about 3 hours ago
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📍 United States

🧭 Full-Time

🔍 Software Development

🏢 Company: Anrok👥 51-100💰 $30,000,000 Series B 11 months agoSaaSSoftwareTax Preparation

  • 7+ years of experience working as a software engineer
  • 4+ years of experience building web application backends.
  • Experience with frontend development is a plus, but not required.
  • Own the scoping, design, and development of product features.
  • Identify and fix bugs and technical debt.
  • Collaborate with Support to address technical issues for customers

Backend DevelopmentPostgreSQLSQLFrontend DevelopmentReact.jsTypeScriptData StructuresREST APICollaborationProblem SolvingTechnical supportSoftware EngineeringDebugging

Posted about 3 hours ago
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