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🔥 Senior Cloud Network Engineer, Platform
Posted 44 minutes ago

📍 United States

🧭 Full-Time

💸 136000.0 - 190000.0 USD per year

🔍 Crypto and Web3 platform

🏢 Company: Gemini👥 501-1000💰 $1,000,000 Secondary Market over 2 years ago🫂 Last layoff about 2 years agoCryptocurrencyWeb3Financial ServicesFinanceFinTech

  • 5+ years networking experience
  • 3+ years of experience with large-scale multi-VPC AWS Network Architecture and IAC integration such as Terraform, Ansible for resource provisioning and management
  • Experience at writing scripts or CLI tools that help increase automation and Developer Productivity in high-level languages like Python, Go, etc
  • Experience with designing and implementing network architectures using Amazon Transit Gateway to manage direct connect networks and inter-region routing
  • Experience with network security concepts and technologies, including centralized inspection firewalls, IDS/IPS, encryption, and access controls
  • Experience with ANF, ALBs, NLBs, Global Accelerator, AWS WAF and Shield for Ingress traffic control from the Internet
  • Experience in zero trust environments
  • Knowledge of Network Management and Analytical tools such as DataDog, Grafana, logic-monitor, flow logs, cloudwatch, etc
  • Experience with Kubernetes and service Mesh technologies, Istio, Envoy, Linkerd, etc
  • Experience with Linux, performance, interfaces, routing, and iptables
  • Good understanding of network design principles, including segmentation, load balancing, fault tolerance, and performance optimization
  • Strong understanding of networking principles, protocols, and technologies (TCP/IP, DNS, VPN, VLAN, BGP, HSRP, VRFs, IGMP, OSPF, BGP, etc)
  • Develop, implement and support AWS multi-VPC, multi-region cloud network infrastructure
  • Evaluate and implement new network infrastructure and topologies
  • Leverage automation tools—including Terraform, Terragrunt, Ansible, and Python scripting—to enhance productivity, streamline workflows, and accelerate technology deployments
  • Continually drive improvements in network performance to support various business services
  • Troubleshoot infrastructure and application performance issues, find and improve performance bottlenecks
  • Participate in the team's on-call rotation

AWSPythonAWS EKSCloud ComputingKubernetesAmazon Web ServicesApache KafkaGrafanaREST APICI/CDLinuxTerraformMicroservicesNetworkingTroubleshootingJSONAnsibleScripting

Posted 44 minutes ago
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🔥 Lead Product Support Engineer
Posted about 1 hour ago

📍 United States

🧭 Full-Time

💸 90000.0 - 115000.0 USD per year

🔍 SaaS

🏢 Company: Surgimate

  • Experience building technical support workflows, documentation and reporting.
  • Experience working with API (required) and HL7, some coding skills a bonus.
  • Ability to travel to customers and for team activities
  • Own our technical support queue- efficiently troubleshoot and resolve all customer inquiries while upholding our customer centric values.
  • Communicate with our users via ticketing system and phone.
  • Innovate and improve technical support workflows and documentation to set us up for scale and a proactive approach to support.
  • Act as liaison between Customer Experience and Engineering- escalating complex issues, building better workflows and identifying product improvements.
  • Ensure we are upholding our SLA and reporting requirements to drive and exceed user satisfaction.
  • Work with vendors (API/HL7) to troubleshoot and improve our technical efficiency.

SQLBusiness AnalysisProduct ManagementProject CoordinationAPI testingCommunication SkillsProblem SolvingAgile methodologiesRESTful APIsWritten communicationReportingTroubleshootingData visualizationTechnical supportData modelingSoftware EngineeringDebuggingCustomer supportCustomer SuccessSaaS

Posted about 1 hour ago
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🔥 Senior SAP Basis Engineer
Posted about 1 hour ago

📍 United States of America

🏢 Company: NTT_Careers

  • Advanced Managed Services experience.
  • Advanced knowledge and experience in ticketing tools, preferably Service Now.
  • Worked in multiple large Global Enterprise client outsourcing projects.
  • Advanced vendor management experience.
  • Track record of effective shift left work management skills (moving work to junior levels).
  • Advanced experience and understanding of the IT industry and standards for IT service management.
  • Advanced experience in more than one area of expertise.
  • Advanced experience across Emerging technology and trends impacting IT operations.
  • Advanced years of experience managing Packaged Application technologies such as ERP, Middleware and other business critical software.
  • Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature.
  • Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA Provides timely and consistent updates of tickets with resolution tasks performed.
  • Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner.
  • Captures all required and relevant information for immediate resolution.
  • Provides forth level support to all escalated incidents, requests and identifies the root cause of incidents and problems, responds to tickets where third line engineer teams were unable to fix the problem.
  • Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers.
  • Communicates with other teams and clients for extending support.
  • Acts as emergency support contact as needed, for critical client and business-impacting issues.
  • Ensures that the shift handover process highlight any key escalated open tickets to be focused on along with a handover of upcoming operation critical tasks to be carried out in the next shift.
  • Supports, tracks, and documents change implementation.
  • Provides timely escalation of all tickets to management with ensuing updates, where applicable.
  • Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks.
  • Systematically gathers relevant information and applies technical knowledge to analyse and uses highly technical troubleshooting tools and content and analytical practices.
  • Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments.
  • Coaches Service Desk, Operations Centre, and L3 teams offering technical expertise and pushing work down to other engineering teams.
  • May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
  • May work on implementing and delivering Disaster Recovery functions and tests.
  • Performs any other related task as required.

AWSSQLCloud ComputingSAPSAP ABAPCI/CDLinuxTroubleshootingData managementChange Management

Posted about 1 hour ago
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🔥 Billing Support Specialist
Posted about 2 hours ago

📍 United States

💸 24.52 USD per hour

🔍 Healthcare

🏢 Company: Tebra👥 501-1000💰 Series B over 2 years agoElectronic Health Record (EHR)MedicalHealth Care

  • High school diploma or equivalent required; associate’s degree preferred
  • 12-month minimum experience in customer support, technical support, or billing support, preferably for a billing company, medical office billing team, contact center or healthcare Saas company
  • Experience in Medical Billing or Healthcare industry
  • Understanding of medical billing workflows, insurance claims submissions, and payment processing
  • Familiarity with CPT, ICD-10, HCPCS codes, medical terminology and denial management is a plus
  • Knowledge of CMS forms, payer policies, and the US Payer landscape preferred
  • Experience with EHR/EMR, practice management software, or healthcare revenue cycle management systems preferred
  • Knowledge of HIPPA compliance and data security best practices
  • Ability to navigate and troubleshoot SaaS- based platforms and related integrations
  • Basic coding knowledge related to medical billing and claims processing
  • Understanding of claims submission and payer communications, including EDI enrollment process
  • Analytics skills to diagnose and resolve billing-related issues efficiently
  • Strong interpersonal and communication skills to support healthcare providers and billing teams effectively
  • Experience using CRM platforms such as Salesforce
  • Strong multi-tasking and time management skills
  • Provide billing support to healthcare providers, billers, and administrative teams via phone, email, and chat.
  • Resolve technical issues regarding billing, claims processing, utilizing features effectively, and payment issues within the platform.
  • Assist users in navigating the software, managing patient accounts, and utilizing features effectively.
  • Utilize Salesforce to log, track, and manage customer support cases.
  • Identify, document, and escalate software bugs, system limitations, or recurring issues to product and engineering teams.
  • Guide customers on best practices for revenue cycle management, claims submission, payment processing, collections, and denial management within our platform.
  • Ensure compliance with HIPAA and healthcare data security regulations when handling sensitive information.
  • Collaborate with training teams to improve self-help documentation, FAQs, and user guides.
  • Meet or exceed customer satisfaction, response time, and resolution targets.
  • Handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries.

SQLSalesforceCommunication SkillsAnalytical SkillsMS OfficeTroubleshootingTechnical supportCRMCustomer supportSaaS

Posted about 2 hours ago
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🔥 Customer Support Technical Representative
Posted about 2 hours ago

📍 Netherlands

🔍 SaaS

  • 2+ years of experience in a customer-facing technical role or similar, ideally supporting IDaaS/IAM, cloud platforms, SIEM, or developer workflows in the SaaS space.
  • Strong problem-solving skills and the ability to clearly communicate technical concepts to diverse audiences with attention to detail.
  • Comfort providing support via phone, email and remote support sessions.
  • Proven ability to troubleshoot authentication protocols, including, OpenID Connect, and OAuth 2.0, as well as identity and directory services such as Microsoft Entra ID, Okta, Google Workspace, JumpCloud, OneLogin, Auth0, and Rippling.
  • Working proficiency with cloud platforms, including AWS, Azure, Google Cloud, and DigitalOcean, as well as containerized environments such as Docker and Kubernetes.
  • Understanding of networking fundamentals, including DNS, TCP/IP, and ports, with experience using diagnostic tools such as dig, IP lookup, and port scanning techniques.
  • Experience working with REST APIs, including parsing and filtering API responses using jq.
  • Previous experience working with SCIM, SSO and automated provisioning solutions.
  • Basic scripting experience, with familiarity in Python, Bash, or PowerShell.
  • Knowledge of SIEM platforms such as Splunk and Datadog, along with an understanding of security best practices.
  • Hands-on experience with Linux and Windows platforms, including command-line tools.
  • Basic familiarity with SSH tools, including configuring SSH agent integration and managing OS-specific SSH configurations.
  • Understanding of Conditional Access management policies and enterprise security frameworks.
  • Deliver the best-in-class customer experience that 1Password is known for, demonstrating empathy, tact and professionalism as you deliver solutions to our global customer base.
  • Diagnose, troubleshoot and deliver effective solutions through email, phone and Zoom support sessions.
  • Refine service delivery by relaying feedback, bugs and product feature requests to our internal teams and stakeholders. Proactively escalate high-impact issues and emergent trends, particularly those affecting key enterprise customers ensuring rapid resolution and cross-functional collaboration.
  • Maintain a high level of productivity by efficiently managing technical cases, prioritizing impact-driven solutions, and ensuring timely, high-quality support for customers.
  • Monitor incoming ticket volumes and escalations, triaging and escalating cases to L3 as appropriate.
  • Leverage internal technical resources to expedite issue resolution, while enhancing this shared resource by contributing novel findings and creating new documentation.
  • Collaborate closely with peers on complex cases, and take on a mentorship role for junior colleagues to support their continuing development.
  • Maintain a growth mindset, continuously expanding your technical expertise by engaging with new technologies, industry developments, and internal training opportunities.

AWSDockerPythonSQLBashCloud ComputingKibanaKubernetesAPI testingAzureREST APICI/CDLinuxMicroservicesNetworkingTroubleshootingJSONTechnical supportScriptingCustomer supportSaaS

Posted about 2 hours ago
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🔥 Client Support Representative - Level 1 - Hospitality Management Softwar
Posted about 11 hours ago

📍 United States

🔍 Hospitality Management Software

🏢 Company: Valsoft Corporation

  • Minimum 2+ years experience in Front Desk Operations or Hotel and Front Office Management is essential
  • roomMaster hospitality management software product experience would be highly advantageous
  • Experience in technical support and/or strong troubleshooting skills
  • High level of knowledge of Windows operating systems and basic networking concepts
  • Understanding of hotel front desk and back-office operations
  • Excellent communication skills required
  • Answer inbound calls to support department
  • Respond to incoming e-mails and chats
  • Identifying issues defined by clients
  • Identifying, researching, diagnosing, and resolving client issues, striving for first-call resolution whenever possible
  • Logging client issues and following up on unresolved issues
  • Monitor and respond to user-reported issues as well as infrastructure alerts or failures promptly and professionally; ensure issues are tracked through to resolution
  • Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution
  • Facilitate root cause investigations and manage the implementation of corrective and preventative measures
  • Liaise with external technology vendors to coordinate changes and resolve issues
  • Review, execute, and verify production changes in strict accordance with procedures defined in change documents
  • Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete
  • Leverage tools and resources available within the company to simplify, automate, or eliminate inefficiencies
  • Participate in shift rotation

Communication SkillsCustomer serviceMultitaskingNetworkingProblem-solving skillsVerbal communicationTroubleshootingWritingActive listeningAbility to learnClient relationship managementTechnical supportCustomer supportEnglish communication

Posted about 11 hours ago
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🔥 Technical Account Manager (eCommerce and CMS)
Posted about 11 hours ago

📍 United States

💸 65000.0 - 80000.0 USD per year

🔍 ECommerce and CMS

  • Possess a natural analytical way of thinking.
  • Be able to explain technical concepts to non-technical users.
  • Strong interpersonal and communication skills.
  • Managing delivery on our eCommerce and CMS accounts while partnering closely with our Development team.
  • Collecting detailed business requirements and translating those requirements for web development.
  • Acting as program/project manager; product owner; business analyst; and QA.

Project ManagementBusiness AnalysisQACommunication SkillsAnalytical SkillsInterpersonal skillsAccount ManagementTroubleshootingClient relationship managementCross-functional collaboration

Posted about 11 hours ago
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🔥 Sales Engineer
Posted about 12 hours ago

📍 Canada

🔍 SaaS

  • 3+ years of proven experience demonstrating technical product features to a range of audiences
  • Experience engaging with Enterprise clients is an asset.
  • A university, college, or post-graduate certificate in Marketing, Business, Engineering, or a related field is an asset.
  • Exceptional interpersonal skills, with the ability to build strong cross-functional relationships and rapport with diverse internal and external stakeholders.
  • Ability to adapt communication and messaging to influence product sales across various target audiences.
  • Strong ability to translate customer needs into technical/system requirements for Product Teams.
  • Expertise in creating impactful presentations and materials, and presenting data in a meaningful way to guide conversations that drive purchasing decisions.
  • Technical background in software, preferably with experience in a SaaS environment, including a strong understanding of integrations, connectors, and APIs.
  • Knowledge and expertise in the manufacturing industry and compliance standards are a significant advantage.
  • Willingness and ability to travel as required.
  • Excellent verbal and written communication skills in English.
  • Resilient and solution-oriented mindset - dedicated to achieving excellence and driving results.
  • Open to feedback, coachable, and always striving for self-improvement.
  • Create and deliver impactful demonstrations for customers and prospects (both virtual and in-person), as well as supporting materials to facilitate sales.
  • In collaboration with Account Executives, guide customers through their product options and prescribe solutions based on their needs.
  • Develop strong relationships with Sales and Product teams as a trusted advisor to facilitate solution improvements.
  • Identify custom technical requirements and coordinate with the Assent Product team as necessary.
  • Support Account Executives with the technical sections of RFPs/RFIs and vendor assessments for new and existing clients.
  • Share sales and product insights, as well as feedback, with Assent’s Product Management team to support new features and updates.
  • Support marketing activities by attending trade shows, conferences, and other events on behalf of the Sales team.
  • Systematically identify opportunities to improve customer satisfaction and expand customer opportunities.
  • Work closely with prospects throughout the sales cycle in both supporting platform evaluations and executing Proof of Concepts (POCs) to establish technical credibility and advocacy.
  • Assist in developing the Statement of Work (SOW) as required for sales opportunities.
  • Participate in the development and review of specification documents for new integrations and new features, as well as integrations associated with third-party systems such as ERPs, PLMs, and other relevant data sources.
  • Identify, share, and influence best practices across the sales organization in collaborative, innovative, and practical ways.
  • Familiarize yourself with corporate security policies and follow Assent’s processes and procedures.

SQLAPI testingCommunication SkillsCI/CDCustomer serviceRESTful APIsPresentation skillsAccount ManagementTroubleshootingData entrySales experienceData visualizationTechnical supportCRMSoftware EngineeringSaaS

Posted about 12 hours ago
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🔥 Customer Support Representative
Posted about 12 hours ago

📍 United States

🧭 Full-Time

🔍 Software as a Service (SaaS)

🏢 Company: Fieldguide👥 101-250💰 $30,000,000 Series B 12 months agoArtificial Intelligence (AI)Document Management

  • 1 - 3 years of customer support experience, ideally gained within an Enterprise Software as a Service (SaaS) company, demonstrating a commitment to delivering exceptional service and support.
  • You are a team player, and you are mission-first.
  • Hands-on experience in a high-growth startup.
  • Strong communication and problem-solving skills are essential, with a focus on effectively assisting and advising customers through complex issues.
  • Bias towards action.
  • Build trust with customers.
  • Respond quickly and accurately to client requests for assistance, always with a positive attitude.
  • Provide technical support: Offer prompt and efficient assistance to resolve technical issues related to Fieldguide's platform. Troubleshoot problems via email, phone, or chat, ensuring a quick resolution of any software problems, login issues, or user errors.
  • Enhance user experience: Guide customers through the features and functionalities of the Fieldguide platform. Provide tips and best practices for optimal use, ensuring customers can leverage the software to its fullest potential.
  • Advocate for the customer: Be the link between the customer and Fieldguide’s Engineering, Product, Design team. Be aware of and communicate customer needs internally to help shape the product roadmap. Help the customer participate in deployment of beta features, facilitating a frequent feedback loop.
  • Bolster onboarding and retention: Assist in customer database setup and template creation to ensure a world-class client experience.
  • Maintain knowledge base: Contribute to and update the online help resources, FAQs, and support documentation, ensuring they are current and comprehensive for user self-service.

API testingREST APICommunication SkillsProblem SolvingEmpathyTroubleshootingActive listeningClient relationship managementTechnical supportCRMCustomer supportCustomer SuccessSaaS

Posted about 12 hours ago
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🔥 Cloud Project Engineer
Posted about 13 hours ago

📍 United Kingdom

🏢 Company: Focus Group👥 11-50ConsultingConstructionProject Management

  • Proficiency in Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams.
  • Experience with Microsoft 365 administration, including user and license management, security and compliance, and service health monitoring.
  • Strong troubleshooting skills to resolve complex technical issues related to Microsoft 365, such as email delivery, authentication, and collaboration tools.
  • Experience in migrating users and data to Microsoft 365, ensuring minimal disruption to business operations.
  • Knowledge of implementing and maintaining security best practices within the Microsoft 365 environment.
  • Familiarity with automation tools and scripting languages like PowerShell to streamline operations and improve efficiency1.
  • Understanding of networking concepts and protocols, including DNS, TCP/IP, VPN, and firewalls.
  • Ability to monitor and maintain the health and performance of the Microsoft 365 environment using tools like Azure Monitor.
  • Provide technical consultancy / in depth technical delivery on some of our largest and most complex projects.
  • Act as an escalation point for your area of specialism undertaking complex faults and escalations and liaise with technical pre-sales consultants, project management teams, 3rd Line Engineers and Service Desk Engineers on a regular basis in pursuit of successful delivery.

Project ManagementNetworkingTroubleshooting

Posted about 13 hours ago
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