Apply๐ Poland
๐งญ Full-Time
๐ข Company: Rossum๐ฅ 251-500๐ฐ Debt Financing over 1 year agoArtificial Intelligence (AI)SaaSMachine LearningDocument ManagementSoftware
- Enjoy working with customers, exceeding their expectations, and uncovering their needs and pain points.
- Deliver clear, structured, and convincing presentations about your vision for the account and your plan.
- Frame difficult problems by breaking them down for easier analysis and fostering a solution-oriented perspective.
- Enjoy project management and can coordinate projects with multiple stakeholders.
- Communicate designs and ideas in a clear and descriptive manner for customers to understand your recommendations.
- Foster UX sensitivity and aim to simplify customersโ workflows.
- Be honest and base your opinions on data, but donโt cling to it in the face of good arguments.
- Strong problem-solving skills with a hands-on technical background.
- Experience with other SaaS products, including API, integration, configuration, and customization.
- Practical understanding of some of the following: Python, JavaScript, SQL, HTTP requests and API, integration platforms, AWS, GIT, and Tableau.
- Being the customers' main technical contact throughout their contract.
- Project managing more complex customer projects involving multiple parties with different skill sets and needs.
- Cooperating with members of the Customer Experience and Sales organizations to deliver an exceptional customer experience.
- Consulting with the Rossum product team on continuous improvement of the Rossum platform and advocating for customer views.
- Tweaking and configuring customer accounts to achieve a great user experience, leveraging powerful tools like the Calculations extension.
- Performing basic scripting in Python to support customer solutions.
AWSProject ManagementPythonSQLAPI testingCI/CDProblem SolvingCustomer serviceRESTful APIsExcellent communication skillsAccount ManagementRelationship managementData visualizationTechnical supportScriptingCustomer SuccessSaaS
Posted about 4 hours ago
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