Remote Administration Jobs

Client relationship management

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🔥 Director of Product & Integrations

Posted 4 minutes ago

📍 United States

🧭 Full-Time

🔍 Health-tech

🏢 Company: WellBeam

🔧 Requirements

5–10 years in healthcare interoperability, including 3–5 years integrating ambulatory EMRs like Epic, Cerner, and Athena.
Proficient in FHIR APIs, HL7v2, and healthcare data standards.
Experience in defining integration roadmaps.
Experience in prioritizing features based on business impact.
Experience with Agile methodologies.
Strong understanding of API-driven, XML, and flat-file integrations.

💡 Responsibilities

Lead technical discovery meetings with clients to identify integration requirements and needs.
Provide integration recommendations that balance client needs and project feasibility.
Drive detailed technical scoping discussions and draft Statements of Work, including timelines, resources, and pricing.
Build and maintain relationships with key client stakeholders for smooth project execution.
Coordinate technical aspects of implementation, including API-driven workflows, HL7v2 interfaces, XML conversions, and flat-file exchanges.
Collaborate with integration engineers and EMR support to troubleshoot and optimize implementation processes.
Continuously refine workflows to enhance efficiency and scalability.
Develop and refine playbooks for implementation best practices, covering scenarios such as end-to-end testing with hospitals and home health systems.
Create customer-facing guides and documentation to standardize integration processes.
Drive continuous improvement through research on client-driven enhancements, including billing optimizations and advanced FHIR integrations.
Define and track key success metrics (e.g., patient matching) to optimize system performance.
Monitor and triage post-go-live issues and workflow inefficiencies.
Ensure robust data integrations, including mapping, ingestion, transformation, and validation (e.g., ADT ingest for patient validation, MDM exports).
Troubleshoot data-related issues impacting integrations, collaborating with Engineering and Customer Success teams.
Define and own vision for product areas relevant to integrations & interoperability.
Build clear roadmaps with monthly milestones aligned with business objectives.
Lead projects using a structured yet flexible approach (e.g., 12-week plans).
Manage agile team activities, including sprint planning, retrospectives, and post-go-live standups.
Define & monitor KPIs for integration projects, ensuring measurable impacts on customer outcomes.
Provide leadership with regular updates on integration performance, adoption, and trends.
Collaborate with finance on cost models, including volume projections and unit economics.
Manage integration project budgets, balancing cost-effectiveness with quality delivery.
Ensure efficient resource utilization across internal teams and external partners.
Stay ahead of industry trends, exploring emerging standards like TEFCA, QHINs, FHIR, PACIO, and Direct Secure Messaging.
Work with Product and Engineering teams to shape WellBeam’s interoperability strategy and roadmap.
Lead by example, driving progress with vision, trust, and influence while fostering a collaborative culture.
Mentor a team of implementation managers and integration specialists, ensuring high performance and growth.
Support search & recruitment of top talent engineers to join the Integration team.
Establish connection with industry experts in healthcare integration & interoperability.
Establish best practices for communication, problem-solving, and cross-functional alignment.

Project Management Product Management Product Development API testing Agile methodologies RESTful APIs Client relationship management Technical support Data analytics Data management Budget management

Posted 4 minutes ago

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🔥 Operations Manager

Posted 15 minutes ago

📍 Philippines

🔍 BPO

🏢 Company: NeoWork👥 11-50 Outsourcing Web Development Manufacturing Animation

🔧 Requirements

5+ years of experience in operations management, preferably in the BPO industry
Bachelor's degree in Business Administration or related field; MBA preferred
Strong leadership and management skills
Excellent verbal and written communication skills
Proven track record in driving operational efficiency and process improvement
Ability to analyze data and make data-driven decisions
Strong problem-solving and decision-making skills
Ability to work well under pressure and meet tight deadlines
Knowledge of best practices in the BPO industry
Owned computer or laptop and stable internet connectivity.
Knowledgeable in Office 360, Google Apps, and client-facing communication.

💡 Responsibilities

Manage and oversee day-to-day operations to ensure efficient service delivery
Identify areas for process improvement and develop strategies to optimize operations
Set and track performance metrics and KPIs to drive continuous improvement
Collaborate with internal teams to streamline and improve cross-functional processes
Develop and implement operational policies and procedures
Provide leadership and guidance to the operations team
Resolve operational issues and conflicts
Stay updated on industry trends and best practices to ensure NeoWork's operations remain competitive

Leadership Data Analysis Cross-functional Team Leadership Operations Management Communication Skills Analytical Skills Problem Solving Microsoft Office Reporting Client relationship management Risk Management Team management Strategic thinking Process improvement Budget management

Posted 15 minutes ago

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🔥 Travel Advisor

Posted about 1 hour ago

📍 New Orleans, Louisiana, United States, Miami, Florida, United States, United States, Mexico

🔍 Travel

🏢 Company: Hamilton World Travel

Communication Skills Customer service Organizational skills Research Client relationship management

Posted about 1 hour ago

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🔥 Accommodations Assistant

Posted about 1 hour ago

📍 United States, Mexico, Jamaica, United Kingdom

🔍 Travel

🏢 Company: Hamilton World Travel

🔧 Requirements

Strong attention to detail and organizational skills.
Excellent communication and customer service abilities.
Ability to work independently while managing multiple client requests.
Experience in travel planning, hospitality, or customer service is preferred, but training is provided.
Familiarity with booking platforms and travel industry tools is a plus.

💡 Responsibilities

Assist clients in selecting and booking accommodations that match their preferences and budget.
Provide expert recommendations on hotels, resorts, and vacation rentals.
Coordinate special requests, including accessibility needs and amenities.
Ensure seamless booking experiences by managing reservations and handling modifications or cancellations.
Maintain up-to-date knowledge of hospitality trends, pricing, and promotions.
Communicate effectively with clients and hospitality partners to ensure a smooth experience.

Communication Skills Customer service Attention to detail Organizational skills Client relationship management

Posted about 1 hour ago

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🔥 Travel Assistant

Posted about 1 hour ago

📍 United States, United Kingdom, Mexico, Jamaica

🔍 Tourism and Hospitality

🏢 Company: Hamilton World Travel

🔧 Requirements

Strong communication and customer service skills
Passion for travel, hospitality, and assisting clients with their accommodations
Ability to multitask and manage multiple client inquiries efficiently
Familiarity with booking systems and online travel platforms is a plus but not required

💡 Responsibilities

Assist clients in selecting and booking hotels, resorts, vacation rentals, and other accommodations
Provide personalized recommendations based on client preferences, budget, and travel itinerary
Manage reservations, modifications, and special accommodation requests
Collaborate with hospitality partners to secure the best options and exclusive deals for clients
Stay informed on travel trends, accommodation promotions, and industry regulations
Deliver exceptional customer service and ensure client satisfaction throughout the booking process

Communication Skills Customer service Attention to detail Multitasking Client relationship management

Posted about 1 hour ago

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🔥 Implementations Services Manager

Posted about 1 hour ago

📍 United States

🧭 Full-Time

💸 85000.0 - 100000.0 USD per year

🔍 GRC

🏢 Company: LogicGate👥 101-250💰 $113,000,000 Series C over 3 years agoCompliance SaaS Risk Management Cyber Security Enterprise Software Software

🔧 Requirements

3+ years of experience in consulting, project management, software implementations, or a similar role.
2+ years of experience in GRC industry or related industries
Intermediate to advanced technical knowledge working in Excel or a similar product
Experience managing multiple large projects at a time and working with executive-level stakeholders
Experience with budget management, scoping, and working with internal and external stakeholders
Experience with banking and financial services is preferred

💡 Responsibilities

Own new customer onboardings and additional implementations for assigned accounts end-to-end, including kickoff, process design, build, training, and rollout
Build and maintain strong relationships with customers and become a trusted advisor throughout the implementation process
Serve as a dedicated project manager for all assigned implementations
Consult with customers to deliver the appropriate implementation experience based on each customer’s maturity while focusing on time-to-value for our customers
Utilize our application templates as an accelerator to get customers up and running quickly, applying configuration changes as needed
Configure highly customized use cases on Risk Cloud based on unique customer requirements
Provide subject-matter expertise and Risk Cloud product advice to help our customers design and build their Risk Cloud applications as effectively as possible
Listen intently to customer pain points and connect their needs to Risk Cloud product features, with a heavy focus on value creation
Collaborate cross-functionally with sales, solution engineering, customer success, and product teams throughout the customers’ journey
Conduct highly effective meetings with customers over web conference

Project Management Agile Salesforce SCRUM Project Coordination REST API Client relationship management Risk Management Stakeholder management Customer Success Budget management

Posted about 1 hour ago

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🔥 Senior Solutions Consultant

Posted about 2 hours ago

📍 Canada, United States

🧭 Full-Time

🔍 SaaS

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud Computing SaaS Supply Chain Management Enterprise Software FinTech Software Procurement

🔧 Requirements

2-4 years of experience in client-facing roles in Saas, ideally in fintech, accounting, or ERP software
Expertise in software integrations, or accounting or procurement software
Strong technical aptitude and ability to comprehend complex software solutions, APIs, and integrations
Excellent verbal and written communication skills, with the ability to convey complex ideas to both technical and non-technical audiences
Proven track record in a customer-facing role in the SaaS industry, such as Sales, Solutions Consulting, Pre-Sales, or Technical Account Management
Experience conducting persuasive software demonstrations, including strong demo fundamentals and an ability to tie features to value
Experience conducting customer discovery and technical scoping

💡 Responsibilities

Partner with Sales and Customer Success teams to achieve a deep understanding of larger, more complex clients and their current and future business needs
Craft and deliver compelling, customized demonstrations to prospects, tying their business challenges to the value Procurify provides
Build relationships and trust to become our prospects’ “trusted advisor” to understand and solve their complex workflow questions
Conduct technical scoping for out-of-the-box integrations as well as complex multi-system API integrations; work with partners on scoping custom solutions; collect requirements for internal development
Enhance client readiness by building collateral and processes to set proper expectations before their onboarding begins
Responsible for training and onboarding new members of our Solutions Consulting Team
Help ramp up new members of our Sales and Customer Success Teams
Other related ad hoc duties as assigned

SQL Data Analysis API testing REST API Communication Skills Problem Solving Customer service Accounting Presentation skills Written communication Excellent communication skills Relationship building Account Management Verbal communication Training Troubleshooting Active listening Client relationship management Sales experience Technical support Customer Success SaaS

Posted about 2 hours ago

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🔥 Senior Account Executive

Posted about 2 hours ago

📍 United States, Canada

🧭 Full-Time

💸 175000.0 - 216000.0 USD per year

🔍 Software Development

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud Computing SaaS Supply Chain Management Enterprise Software FinTech Software Procurement

🔧 Requirements

Minimum of 3 years of B2B SaaS sales experience - bonus points for previous experience in a tech start-up selling into finance and exposure to accounting
Preferably experience in procurement and accounts payable software
Able to close mid-market deals with minimal executive sponsorship
Strong track record of success crushing sales quotas and comfortable closing deals ranging from $30K-$75K+
A competitive attitude with an aptitude and experience developing your own business opportunities and seeing them through to the final sale

💡 Responsibilities

Guide the office of the CFO and other executive decision makers at mission driven companies on their spend management and procurement journeys.
Leverage our comprehensive Procure-to-Pay platform to help your customers create visibility and control to reduce their spend while optimizing procurement, contract management, and accounts payable processes to achieve breakthrough financial results.
Build strong customer relationships and develop strategic territory or vertical plans.
Orchestrate every step of the sales cycle, from opportunity identification to closing deals, and will be rewarded for exceeding targets with a top-tier compensation package.

Salesforce RESTful APIs Account Management Negotiation skills Client relationship management Budgeting Sales experience Lead Generation CRM Financial analysis Customer Success SaaS

Posted about 2 hours ago

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🔥 Implementation Manager

Posted about 2 hours ago

📍 Canada

🧭 Full-Time

🔍 Software Development

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud Computing SaaS Supply Chain Management Enterprise Software FinTech Software Procurement

🔧 Requirements

3+ years of hands-on implementation experience with SaaS applications.
Experience as an Implementation Manager working with and or/integrating with ERP and accounting applications such as Quickbooks, Sage Intacct, NetSuite etc.
Strong communication and interpersonal skills when it comes to building and maintaining client relationships
Experience working with customer data and imports
Strong customer and project management experience
Extremely detail-oriented, well organized, and impeccable time management skills
A track record for meeting deadlines and excelling in a fast-paced environment
Passionate about problem solving and helping customers excel

💡 Responsibilities

Be a Procurify product expert. You are the main point of contact for your onboarding clients, taking a consultative approach to discovery and scoping your clients’ workflows
Build strong client relationships by being the main point of contact during the implementation process
Understand client business requirements and goals during project planning to be able to support and design technical configuration and workflows
Project manage the implementation plan that include project schedules and managing the onboarding timelines, communication documents, and follow-up plans to keep each project moving
Support champions with change management strategy, leveraging Procurify’s education resources and facilitating training sessions to empower end users at multiple levels within an organization
Validate and lead user acceptance testing to ensure workflow configuration and integration are successful
Engage with product and engineering on feature releases and enhancements while staying up to date on product knowledge and industry standards
Be comfortable diving into data using Excel/Googlesheets
Work cross-functionally with the product team and engineering team as it relates to client onboarding and client success

Project Management SQL Data Analysis Salesforce Project Coordination Communication Skills Problem Solving Customer service Agile methodologies RESTful APIs Accounting Written communication Interpersonal skills Account Management Training Client relationship management Data visualization Customer support Change Management Customer Success SaaS

Posted about 2 hours ago

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🔥 Customer Success Manager

Posted about 2 hours ago

📍 Canada

🧭 Full-Time

💸 73000.0 - 90000.0 CAD per year

🔍 SaaS

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud Computing SaaS Supply Chain Management Enterprise Software FinTech Software Procurement

🔧 Requirements

3+ years of Customer Success experience in SaaS
Experience within B2B SaaS
Experience within Fintech
Strong problem-solving skills and a self-starter attitude
Customer-centric mindset; challenges the status quo and finds a better way
Understands our customer personas and the goals and challenges of our target market
Excellent written and verbal communication skills both internally and externally
Keeps up to date on trends and news from the industry, our competitors, and our target market
Shares Procurify values of Compassion, Courage, Creativity and Curiosity
Comfortable working independently as well as part of a team in a fast-paced environment

💡 Responsibilities

Manage a book of business valued at approximately $1-2M; overseeing the entire customer journey from post-onboarding to product adoption, expansion, advocacy, and renewal
Build and nurture long-term relationships with customers, ensuring they achieve their business objectives
Drive product adoption by providing guidance and resources to ensure customers fully utilize and benefit from Procurify
Proactively manage and monitor customer health, identifying and addressing escalations and churn risks, regardless of renewal timing
Identify upsell and expansion opportunities for the Account Management team to maximize customer value and business growth
Communicate customer needs cross-functionally while balancing them with business objectives and managing customer expectations

Communication Skills Customer service Relationship building Problem-solving skills Account Management Active listening Client relationship management Cross-functional collaboration CRM Customer Success SaaS

Posted about 2 hours ago

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