Remote Accounting Jobs

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🔥 Utility Bill Pay Analyst
Posted about 3 hours ago

📍 United States

💸 85000.0 - 97000.0 USD per year

  • Strong analytical skills.
  • Excellent communication abilities.
  • Experience in utility management or related fields.
  • Serve as the primary point of contact between the 3rd party bill processor and the client.
  • Monitor and manage the end-to-end utility bill pay process.
  • Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
  • Review and validate utility bill data received from the 3rd party processor.
  • Ensure accuracy and completeness of billing information.
  • Identify and investigate discrepancies or anomalies in billing data.
  • Ensure bill processor stores all invoices, making it accessible for review by JLL.
  • Coordinate with the 3rd party processor to resolve billing errors or discrepancies.
  • Communicate with client representatives and internal finance director to address billing queries or concerns.
  • Manage escalations and ensure timely resolution of complex issues.
  • Generate regular reports on utility consumption, costs, and payment status.
  • Analyze billing trends and provide insights to the client.
  • Forecast utility cost yearly, utilizing historical bill data.
  • Prepare ad-hoc reports as requested by the client or management.
  • Identify opportunities to streamline the bill pay process.
  • Collaborate with the 3rd party processor to implement process enhancements where gaps are identified.
  • Suggest and implement improvements to increase efficiency and accuracy.
  • Maintain strong relationships and regular communication with client contacts.
  • Conduct regular meetings to review billing processes and address concerns.
  • Provide excellent customer service and prompt responses to client inquiries.
  • Ensure compliance with relevant regulations and internal policies.
  • Participate in audits of the bill pay process and provide insight when needed.
  • Maintain accurate documentation of all processes and transactions.
  • Liaise with the 3rd party bill processor to ensure quality service delivery.
  • Monitor vendor performance against contractual obligations.
  • Participate in vendor review meetings and contract negotiations as needed.
  • Serve as a subject matter expert for utility bill management systems.
  • Coordinate with IT teams for system updates or integrations.
  • Train client personnel on relevant systems and processes as needed.

SQLData AnalysisCommunication SkillsAnalytical SkillsMicrosoft ExcelCustomer serviceComplianceProblem-solving skillsReportingClient relationship managementBudgetingData entryProcess improvementFinancial analysis

Posted about 3 hours ago
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📍 United States

🧭 Full-Time

💸 15.0 USD per hour

🔍 Customer Service

🏢 Company: QRG

  • Problem solve and de-escalate unique situations while sustaining a high-paced call volume
  • Learn and work in a virtual environment with a set schedule and structured day
  • Communicate with a variety of customer styles, peers, and leaders
  • Handle inbound customer calls
  • Assist customers with their orders and accounts by problem-solving
  • Drive sales and promote products effectively

Communication SkillsProblem SolvingCustomer serviceAttention to detailMultitaskingTroubleshootingActive listeningData entryComputer skillsCustomer support

Posted about 4 hours ago
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📍 United States

🧭 Full-Time

🔍 Customer Service

🏢 Company: QRG

  • Problem solve and de-escalate unique situations
  • Learn and work in a virtual environment with a set schedule
  • Communicate with a variety of customer styles
  • Handle inbound customer calls
  • Assist customers with their orders and accounts by problem-solving
  • Drive sales and promote products effectively

Communication SkillsProblem SolvingCustomer serviceAdaptabilityMS OfficeTeamworkTroubleshootingActive listeningData entryComputer skillsCustomer support

Posted about 4 hours ago
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Apply

📍 United States

🧭 Full-Time

🔍 Customer Service

🏢 Company: QRG

  • Problem solve and de-escalate unique situations
  • Learn and work in a virtual environment with a set schedule and structured day
  • Communicate with a variety of customer styles, peers, and leaders
  • Handle inbound customer calls.
  • Assist customers with their orders and accounts by problem-solving.
  • Drive sales and promote products effectively.

Communication SkillsProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailWritten communicationTroubleshootingActive listeningData entryComputer skills

Posted about 4 hours ago
Apply
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📍 United States

🧭 Full-Time

🔍 Customer Service

🏢 Company: QRG

  • Problem solve and de-escalate unique situations
  • Communicate with a variety of customer styles, peers, and leaders
  • Navigate multiple systems and screens
  • Follow Cornerstone Brands computer system requirements
  • Troubleshoot own technical problems (in partnership with IT when needed)
  • Available to work weekends, holidays and additional hours
  • Handle inbound customer calls
  • Assist customers with their orders and accounts by problem-solving
  • Drive sales and promote products effectively
  • Confirm refunds, taking payments, placing orders, and, analyzing account data

Communication SkillsProblem SolvingCustomer serviceAttention to detailMultitaskingTroubleshootingActive listeningData entryComputer skills

Posted about 4 hours ago
Apply
Apply

📍 United States

🧭 Full-Time

🔍 Customer Service

🏢 Company: QRG

  • You can problem solve and de-escalate unique situations while sustaining a high-paced call volume
  • Learn and work in a virtual environment with a set schedule and structured day
  • Communicate with a variety of customer styles, peers, and leaders
  • Navigate multiple systems and screens while assisting customers
  • Can sit for long periods of time
  • Follow Cornerstone Brands computer system requirements
  • Troubleshoot own technical problems (in partnership with IT when needed)
  • Available to work weekends, holidays and additional hours
  • Handle inbound customer calls.
  • Assist customers with their orders and accounts by problem-solving.
  • Drive sales and promote products effectively.
  • Offer additional products on each customer interaction.
  • Assist customers with questions while personalizing the experience for each caller.
  • Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data

Communication SkillsProblem SolvingCustomer serviceAttention to detailTime ManagementAdaptabilityTroubleshootingActive listeningData entryComputer skills

Posted about 4 hours ago
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📍 United States

🧭 Full-Time

🔍 Customer Service

🏢 Company: QRG

  • Must reside in one of the approved counties in Ohio, Indiana, or Kentucky.
  • Can problem solve and de-escalate unique situations while sustaining a high-paced call volume
  • Communicate with a variety of customer styles, peers, and leaders
  • Handle inbound customer calls.
  • Assist customers with their orders and accounts by problem-solving.
  • Drive sales and promote products effectively.

Communication SkillsProblem SolvingCustomer serviceMS OfficeTroubleshootingActive listeningData entryComputer skills

Posted about 4 hours ago
Apply
Apply

📍 United States

🧭 Full-Time

🔍 Customer Service

🏢 Company: QRG

  • You can problem solve and de-escalate unique situations while sustaining a high-paced call volume
  • Communicate with a variety of customer styles, peers, and leaders
  • Follow Cornerstone Brands computer system requirements
  • Handle inbound customer calls
  • Assist customers with their orders and accounts by problem-solving
  • Drive sales and promote products effectively

Communication SkillsProblem SolvingCustomer serviceAdaptabilityTroubleshootingActive listeningData entryComputer skills

Posted about 4 hours ago
Apply
Apply

📍 United States

🧭 Full-Time

💸 15.0 USD per hour

🔍 Customer Service

🏢 Company: QRG

  • Problem solve and de-escalate unique situations
  • Learn and work in a virtual environment with a set schedule and structured day
  • Communicate with a variety of customer styles, peers, and leaders
  • Navigate multiple systems and screens while assisting customers
  • Follow Cornerstone Brands computer system requirements
  • Troubleshoot own technical problems
  • Available to work weekends, holidays and additional hours
  • Handle inbound customer calls
  • Assist customers with their orders and accounts
  • Problem-solving
  • Drive sales
  • Promote products

Communication SkillsProblem SolvingCustomer serviceTroubleshootingActive listeningData entryComputer skills

Posted about 4 hours ago
Apply
Apply

📍 United States

🧭 Full-Time

🔍 Customer Service

🏢 Company: QRG

  • Problem solve and de-escalate unique situations
  • Learn and work in a virtual environment with a set schedule and structured day
  • Communicate with a variety of customer styles, peers, and leaders
  • Handle inbound customer calls
  • Assist customers with their orders and accounts by problem-solving
  • Drive sales and promote products effectively

Communication SkillsProblem SolvingCustomer serviceMultitaskingAdaptabilityTeamworkTroubleshootingActive listeningData entryComputer skills

Posted about 4 hours ago
Apply
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