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🔥 Implementation Manager
Posted 30 minutes ago

📍 Canada

🧭 Full-Time

🔍 Software Development

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud ComputingSaaSSupply Chain ManagementEnterprise SoftwareFinTechSoftwareProcurement

  • 3+ years of hands-on implementation experience with SaaS applications.
  • Experience as an Implementation Manager working with and or/integrating with ERP and accounting applications such as Quickbooks, Sage Intacct, NetSuite etc.
  • Strong communication and interpersonal skills when it comes to building and maintaining client relationships
  • Experience working with customer data and imports
  • Strong customer and project management experience
  • Extremely detail-oriented, well organized, and impeccable time management skills
  • A track record for meeting deadlines and excelling in a fast-paced environment
  • Passionate about problem solving and helping customers excel
  • Be a Procurify product expert. You are the main point of contact for your onboarding clients, taking a consultative approach to discovery and scoping your clients’ workflows
  • Build strong client relationships by being the main point of contact during the implementation process
  • Understand client business requirements and goals during project planning to be able to support and design technical configuration and workflows
  • Project manage the implementation plan that include project schedules and managing the onboarding timelines, communication documents, and follow-up plans to keep each project moving
  • Support champions with change management strategy, leveraging Procurify’s education resources and facilitating training sessions to empower end users at multiple levels within an organization
  • Validate and lead user acceptance testing to ensure workflow configuration and integration are successful
  • Engage with product and engineering on feature releases and enhancements while staying up to date on product knowledge and industry standards
  • Be comfortable diving into data using Excel/Googlesheets
  • Work cross-functionally with the product team and engineering team as it relates to client onboarding and client success

Project ManagementSQLData AnalysisSalesforceProject CoordinationCommunication SkillsProblem SolvingCustomer serviceAgile methodologiesRESTful APIsAccountingWritten communicationInterpersonal skillsAccount ManagementTrainingClient relationship managementData visualizationCustomer supportChange ManagementCustomer SuccessSaaS

Posted 30 minutes ago
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📍 Singapore

🔍 IT productivity

🏢 Company: Wipro Technologies👥 11-50Information ServicesSoftware

  • Bachelor’s degree in computer science, Business, or a similar area
  • 3-5 years of hands-on technical application, product support, or business process experience.
  • Familiarity with Salesforce - Service Cloud (some knowledge of Case Management, SOQL, LWC, read through Apex Code, Live Agents, and WhatsApp)
  • Experience operating with SLAs in a client-facing role in a production support environment.
  • Provide efficient support on product and integration issues, and ticket triaging.
  • Follow detailed processes and workflows to support engineering teams.
  • Support service Request Management.
  • Support content creation, content update, and knowledge management.
  • Solve basic admin, and configuration issues in SFDC.
  • Rapidly diagnose, investigate, and resolve or troubleshoot issues and refine them into clear, concise communication and documentation.
  • Communicate effectively with engineering teams to identify solutions to recurring product issues and improve on-the-ground engagement quality with cross-functional partners.
  • Effectively and concisely communicate technical resolution, workarounds, or product confusion to bug reporters and/or engineering teams.
  • Efficiently and effectively execute SOPs and develop and maintain the knowledge base.

SQLSalesforceAPI testingCommunication SkillsCustomer serviceRESTful APIsDocumentationTroubleshootingProcess improvementTechnical supportCustomer support

Posted about 1 hour ago
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📍 Germany

🧭 Full-Time

🔍 Cybersecurity

  • At least 1 year of relevant work experience ideally in a high-velocity sales environment.
  • Hands-on experience with various sales strategies including outbound cold calling.
  • Experience with CRM software (e.g. Salesforce).
  • Proficiency with MS Office (Excel, PowerPoint, Word, Outlook).
  • Understanding of sales performance metrics
  • Excellent verbal, written, and presentable communication skills.
  • Customer service and negotiation skills a plus.
  • Demonstrated marketing and social media understanding.
  • Aptitude in decision-making and problem-solving
  • Advanced organizational skills
  • Ability to work with Cross-departmental teams.
  • Comfortable in meeting deadlines while driving team results.
  • Confident and “can-do” attitude to bring positive energy to the team.
  • Process inbound sales inquiries for the International and Enterprise Sales teams.
  • Fuel the top-of-the-funnel with lead/opportunity generation for account executives and sales managers to meet sales quotas.
  • Update and manage CRM hygiene on leads, opportunities, and accounts while completing prospecting activities.
  • Use BANT and similar methods to qualify leads into potential business opportunities, scheduling demonstrations of the appropriate Sectigo solution for a specific customer use case, and engaging correct departments internally where necessary – pre-sales, etc.
  • Research target demographics, economic trends and customer pain points that can be used to create interest in Sectigo’s products and services for net new businesses.
  • Assist the marketing team’s lead generation efforts via targeted campaigns combining elements of phone, email and network outreach to generate new business opportunities.
  • Study each product offered by Sectigo to educate and inform customers of use case and specifications; Understand how to position & upsell additional products.
  • Assist in Conferences, events etc. across the business where relevant.
  • Report on (weekly/monthly/quarterly) sales, lead management, and pipeline generation results.
  • Stay up to date with new products/services and new pricing/payment plans.
  • Consistently achieve monthly quotas as stated in your compensation documents.
  • Other duties as assigned and related to the nature of this role and company initiatives.

Business DevelopmentSalesforceMicrosoft ExcelCustomer serviceExcellent communication skillsMS OfficeAccount ManagementFluency in EnglishNegotiation skillsSales experienceMarket ResearchLead GenerationCRMCustomer support

Posted about 1 hour ago
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🔥 Documentation Engineer
Posted about 2 hours ago

📍 United Kingdom, EU

🧭 Full-Time

🔍 InsurTech

🏢 Company: Cytora

  • Proven experience as a Technical Writer, Documentation Engineer, or a similar role, preferably in a SaaS or technical environment.
  • Ability to write technical documentation from scratch and manage ongoing updates independently.
  • Strong technical understanding of Python (coding experience is not required, but the ability to read and validate code snippets is essential).
  • Experience with API documentation, JSON files, and testing APIs (Postman, Swagger/OpenAPI).
  • Familiarity with documentation tools such as Notion, Swagger, Markdown, GitHub, Readme.io, or similar platforms.
  • Strong analytical and problem-solving skills with an ability to work autonomously.
  • Excellent attention to detail, ensuring clarity and consistency across documentation.
  • Ability to collaborate proactively with engineers, product managers, and customer support teams.
  • Comfortable using AI tools to optimise and scale documentation processes.
  • Fluent English (ideally native or near-native proficiency).
  • Own and manage the end-to-end documentation process, including API documentation, user manuals, how-to guides, and technical specifications.
  • Develop and maintain documentation standards, templates, and best practices to ensure consistency and clarity across all content.
  • Write, edit, and structure technical documentation from scratch, ensuring accuracy and accessibility for both technical and non-technical audiences.
  • Maintain a documentation backlog and prioritise updates based on product releases and customer needs.
  • Actively identify documentation gaps based on feature releases, customer inquiries, and internal feedback.
  • Collaborate with Product Managers, Engineers, and Customer Support teams to extract key technical details and translate them into clear, structured content.
  • Work with JSON files, API documentation, and code snippets, validating and extending them when necessary.
  • Test API endpoints to understand functionality and ensure accurate documentation.
  • Research and implement AI-assisted solutions to streamline and automate documentation workflows.
  • Explore, recommend, and implement documentation tools and infrastructure (e.g., Notion, Swagger, Markdown, GitHub, Readme.io, or alternatives).
  • Ensure documentation aligns with product naming conventions and terminology, collaborating with marketing when necessary.
  • Support and review release notes to ensure clarity and completeness.
  • Contribute to customer enablement resources such as FAQs and knowledge base articles.

PythonGitAPI testingREST APICommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailWritten communicationDocumentationJSONCustomer support

Posted about 2 hours ago
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📍 Albania

🔍 Software Development

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

  • 2+ years experience in back-end software development
  • Proficiency in Java/Spring Boot and MongoDB
  • Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
  • Excellent English communication skills (at least C1 for both spoken and written)
  • Provide L2 support to customers, diagnosing and resolving complex technical issues
  • Develop and maintain backend systems using Java/Spring Boot and MongoDB
  • Gather data to ensure the required technical info is collected to resolve even more complex tickets
  • Gather required technical information to ensure resolution of complex cases
  • Ensure customers' satisfaction with any interaction
  • Maintain working knowledge of our client’s products and services
  • Securely work with customers’ sensitive information
  • Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

Backend DevelopmentJavaKafkaKubernetesMongoDBSpring BootGroovyTechnical supportCustomer supportEnglish communication

Posted about 2 hours ago
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📍 United States

💸 101500.0 - 245400.0 USD per year

🔍 Sales

🏢 Company: pfizercareers👥 70000-100000

  • A Bachelor’s Degree with 3 years of relevant experience; OR an associate’s degree with 8+ years of experience; OR a high school diploma (or equivalent) with 10+ years of relevant experience.
  • Have a history of marketing, promotional or sales success, strong territory management skills, outstanding communications skills, as well as demonstrated teamwork, leadership ability and accountability
  • Valid US driver’s license and a driving record in compliance with company standards
  • Identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact.
  • Strategically builds rapport and relationships with KOL’s and customers across virtual and F2F environments.
  • Compliantly engage key customers to grow business and drive product demand by proactively providing education that, in colleague’s judgment, best meet HCP and patients’ needs

LeadershipProject ManagementBusiness DevelopmentBusiness IntelligenceData AnalysisCross-functional Team LeadershipProduct DevelopmentStrategic ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMicrosoft OfficeNegotiationOrganizational skillsPresentation skillsTime ManagementComplianceInterpersonal skillsRelationship buildingProblem-solving skillsAccount ManagementTeamworkClient relationship managementBudgetingSales experienceMarket ResearchMarketingStrategic thinkingCRMFinancial analysisCustomer support

Posted about 2 hours ago
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🔥 Field Service Specialist - 3
Posted about 3 hours ago

📍 Canada

  • Minimum of 5 years of previous field service experience or relevant experience in Electronics, Fine Mechanics or Optics.
  • Theoretical understanding of basic electromechanical, electronic, and optical systems.
  • Must have very good verbal and written communication skills.
  • Must have strong computer skills with the ability to obtain specific certifications as required.
  • Install, repair, upgrade and perform preventative maintenance on specified Carl Zeiss instrumentation in the field.
  • Represent Carl Zeiss at customer locations and works to achieve a high level of customer satisfaction.
  • Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss guidelines.

Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceMentoringAttention to detailTime ManagementWritten communicationRelationship buildingProblem-solving skillsTeamworkTrainingTroubleshootingActive listeningComputer skillsTechnical supportCustomer support

Posted about 3 hours ago
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📍 Japan

🔍 Software Development

🏢 Company: Vercel👥 251-500💰 $150,000,000 Series D over 3 years agoInternetDeveloper PlatformAppsSoftware

  • Frontend development experience with Next.js.
  • Understand modern web architecture, frontend frameworks like React, cloud technologies serverless computing, and DNS.
  • Enjoy engineering solutions to resolve root causes of recurring problems.
  • Experienced with incident management and procedural communication.
  • Possess exceptional communication skills.
  • Comfortable working with a fully remote, globally distributed team.
  • Have a passion to deliver a customer experience second to none.
  • Availability to work within a weekend and on-call rota.
  • 3+ years experience in a highly technical support role.
  • Solving interesting cases for Vercel customers.
  • Troubleshooting customer issues alongside our engineering team.
  • Working with other Vercel teams to provide advice and assistance, both internally and externally.
  • Developing and improving internal tools alongside engineering.
  • Specializing in a few product areas and owning that within the team.
  • Improving existing, and identifying new, internal documentation, processes and policies.
  • Assisting Customer Success Managers with Enterprise requests.

Cloud ComputingFrontend DevelopmentReact.jsREST APIServerlessNext.jsCI/CDTroubleshootingTechnical supportNodeJSDebuggingCustomer support

Posted about 4 hours ago
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📍 Greece

🔍 Customer Support

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

  • Dutch and English languages at advanced/C1 level
  • Experience in customer support
  • Strong communication skills
  • Technical background is preferred
  • Provide B2B customer support via calls, emails and chats
  • Build positive and long-lasting relationships with customers
  • Identify and escalate complex technical issues, ensuring prompt resolution of requests
  • Assist customers with inquiries related to product features
  • Meet team KPIs
  • Securely work with customers’ sensitive information
  • Maintain working knowledge of our client’s products and services

REST APICommunication SkillsCustomer serviceTroubleshootingTechnical supportCRMCustomer supportEnglish communicationSaaS

Posted about 4 hours ago
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📍 Netherlands

🔍 Customer Support

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

  • Dutch and English languages at advanced/C1 level
  • Experience in customer support
  • Strong communication skills
  • Technical background is preferred
  • Provide B2B customer support via calls, emails and chats
  • Build positive and long-lasting relationships with customers
  • Identify and escalate complex technical issues, ensuring prompt resolution of requests
  • Assist customers with inquiries related to product features
  • Meet team KPIs
  • Securely work with customers’ sensitive information
  • Maintain working knowledge of our client’s products and services

REST APICommunication SkillsCustomer serviceProblem-solving skillsTroubleshootingActive listeningJSONData entryTechnical supportCRMCustomer supportEnglish communicationSaaS

Posted about 4 hours ago
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