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🔥 Mobile Diesel and Trailer Technician II
Posted about 5 hours ago

📍 United States

🔍 Vehicle Operations

🏢 Company: cox_external_career_site_1

  • High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years’ experience in a related field.
  • Possess and supply a set of hand tools necessary to perform required job duties.
  • Obtain Automotive Service Excellence (ASE) certification T8 (PMI) within eighteen (18) months.
  • This position follows regulations issued by the Department of Transportation’s (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment.
  • A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in leu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required.
  • Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older.
  • Safe drivers needed and 3 YR MVR review required; Candidate must hold a valid state-of-residence driver’s license, be able to obtain and maintain their Driver Qualification File
  • Perform scheduled preventative maintenance (“PM”), DOT Inspections and follow up repairs on light, medium and heavy-duty vehicles in a mobile/field environment.
  • Perform minor adjustment and repairs on various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc.
  • Diagnose, adjust, and repair various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Air conditioning systems, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc.
  • Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges.
  • Road test vehicles to diagnose malfunctions and to ensure that they are working properly.
  • Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives.
  • Independently manage parts inventory and equipment provided on company-issued service truck and perform periodic reconciliation.
  • Maintain and operate company-issued service vehicle, conduct safety checks, and pre-/post-trip inspections of vehicle.
  • Work with and listen effectively to clients and customers to assess their needs, providing information or assistance, resolving their problems, or satisfying their expectations.
  • Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations.
  • Use hand tools, precision instruments, as well as Diesel tools, welding equipment, lift and jacks.
  • Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders (“RO”) using company-issued iOS device and our proprietary TRAIT application.
  • Accurately complete DOT forms and all other forms of documentation in a timely fashion.
  • Work with a high degree of independence and manage own daily schedule.
  • Maintain a high level of productivity and be able to work within or close to most Standard Repair Times.
  • Obtain parts from approved local and national vendors as necessary for the repairs to be performed.
  • Communicate with management and support team via email or phone to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes.
  • Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT.
  • Maintain company issued service truck, conduct safety checks and daily pre/post trip inspections.

Mobile testingCommunication SkillsAnalytical SkillsCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationDocumentationProblem-solving skillsTeamworkTroubleshooting

Posted about 5 hours ago
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🔥 Client Support Representative - Level 1 - Hospitality Management Softwar
Posted about 6 hours ago

📍 United States

🔍 Hospitality Management Software

🏢 Company: Valsoft Corporation

  • Minimum 2+ years experience in Front Desk Operations or Hotel and Front Office Management is essential
  • roomMaster hospitality management software product experience would be highly advantageous
  • Experience in technical support and/or strong troubleshooting skills
  • High level of knowledge of Windows operating systems and basic networking concepts
  • Understanding of hotel front desk and back-office operations
  • Excellent communication skills required
  • Answer inbound calls to support department
  • Respond to incoming e-mails and chats
  • Identifying issues defined by clients
  • Identifying, researching, diagnosing, and resolving client issues, striving for first-call resolution whenever possible
  • Logging client issues and following up on unresolved issues
  • Monitor and respond to user-reported issues as well as infrastructure alerts or failures promptly and professionally; ensure issues are tracked through to resolution
  • Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution
  • Facilitate root cause investigations and manage the implementation of corrective and preventative measures
  • Liaise with external technology vendors to coordinate changes and resolve issues
  • Review, execute, and verify production changes in strict accordance with procedures defined in change documents
  • Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete
  • Leverage tools and resources available within the company to simplify, automate, or eliminate inefficiencies
  • Participate in shift rotation

Communication SkillsCustomer serviceMultitaskingNetworkingProblem-solving skillsVerbal communicationTroubleshootingWritingActive listeningAbility to learnClient relationship managementTechnical supportCustomer supportEnglish communication

Posted about 6 hours ago
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🔥 Technical Account Manager (eCommerce and CMS)
Posted about 6 hours ago

📍 United States

💸 65000.0 - 80000.0 USD per year

🔍 ECommerce and CMS

  • Possess a natural analytical way of thinking.
  • Be able to explain technical concepts to non-technical users.
  • Strong interpersonal and communication skills.
  • Managing delivery on our eCommerce and CMS accounts while partnering closely with our Development team.
  • Collecting detailed business requirements and translating those requirements for web development.
  • Acting as program/project manager; product owner; business analyst; and QA.

Project ManagementBusiness AnalysisQACommunication SkillsAnalytical SkillsInterpersonal skillsAccount ManagementTroubleshootingClient relationship managementCross-functional collaboration

Posted about 6 hours ago
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🔥 Sales Engineer
Posted about 7 hours ago

📍 Canada

🔍 SaaS

  • 3+ years of proven experience demonstrating technical product features to a range of audiences
  • Experience engaging with Enterprise clients is an asset.
  • A university, college, or post-graduate certificate in Marketing, Business, Engineering, or a related field is an asset.
  • Exceptional interpersonal skills, with the ability to build strong cross-functional relationships and rapport with diverse internal and external stakeholders.
  • Ability to adapt communication and messaging to influence product sales across various target audiences.
  • Strong ability to translate customer needs into technical/system requirements for Product Teams.
  • Expertise in creating impactful presentations and materials, and presenting data in a meaningful way to guide conversations that drive purchasing decisions.
  • Technical background in software, preferably with experience in a SaaS environment, including a strong understanding of integrations, connectors, and APIs.
  • Knowledge and expertise in the manufacturing industry and compliance standards are a significant advantage.
  • Willingness and ability to travel as required.
  • Excellent verbal and written communication skills in English.
  • Resilient and solution-oriented mindset - dedicated to achieving excellence and driving results.
  • Open to feedback, coachable, and always striving for self-improvement.
  • Create and deliver impactful demonstrations for customers and prospects (both virtual and in-person), as well as supporting materials to facilitate sales.
  • In collaboration with Account Executives, guide customers through their product options and prescribe solutions based on their needs.
  • Develop strong relationships with Sales and Product teams as a trusted advisor to facilitate solution improvements.
  • Identify custom technical requirements and coordinate with the Assent Product team as necessary.
  • Support Account Executives with the technical sections of RFPs/RFIs and vendor assessments for new and existing clients.
  • Share sales and product insights, as well as feedback, with Assent’s Product Management team to support new features and updates.
  • Support marketing activities by attending trade shows, conferences, and other events on behalf of the Sales team.
  • Systematically identify opportunities to improve customer satisfaction and expand customer opportunities.
  • Work closely with prospects throughout the sales cycle in both supporting platform evaluations and executing Proof of Concepts (POCs) to establish technical credibility and advocacy.
  • Assist in developing the Statement of Work (SOW) as required for sales opportunities.
  • Participate in the development and review of specification documents for new integrations and new features, as well as integrations associated with third-party systems such as ERPs, PLMs, and other relevant data sources.
  • Identify, share, and influence best practices across the sales organization in collaborative, innovative, and practical ways.
  • Familiarize yourself with corporate security policies and follow Assent’s processes and procedures.

SQLAPI testingCommunication SkillsCI/CDCustomer serviceRESTful APIsPresentation skillsAccount ManagementTroubleshootingData entrySales experienceData visualizationTechnical supportCRMSoftware EngineeringSaaS

Posted about 7 hours ago
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🔥 Customer Support Representative
Posted about 7 hours ago

📍 United States

🧭 Full-Time

🔍 Software as a Service (SaaS)

🏢 Company: Fieldguide👥 101-250💰 $30,000,000 Series B 12 months agoArtificial Intelligence (AI)Document Management

  • 1 - 3 years of customer support experience, ideally gained within an Enterprise Software as a Service (SaaS) company, demonstrating a commitment to delivering exceptional service and support.
  • You are a team player, and you are mission-first.
  • Hands-on experience in a high-growth startup.
  • Strong communication and problem-solving skills are essential, with a focus on effectively assisting and advising customers through complex issues.
  • Bias towards action.
  • Build trust with customers.
  • Respond quickly and accurately to client requests for assistance, always with a positive attitude.
  • Provide technical support: Offer prompt and efficient assistance to resolve technical issues related to Fieldguide's platform. Troubleshoot problems via email, phone, or chat, ensuring a quick resolution of any software problems, login issues, or user errors.
  • Enhance user experience: Guide customers through the features and functionalities of the Fieldguide platform. Provide tips and best practices for optimal use, ensuring customers can leverage the software to its fullest potential.
  • Advocate for the customer: Be the link between the customer and Fieldguide’s Engineering, Product, Design team. Be aware of and communicate customer needs internally to help shape the product roadmap. Help the customer participate in deployment of beta features, facilitating a frequent feedback loop.
  • Bolster onboarding and retention: Assist in customer database setup and template creation to ensure a world-class client experience.
  • Maintain knowledge base: Contribute to and update the online help resources, FAQs, and support documentation, ensuring they are current and comprehensive for user self-service.

API testingREST APICommunication SkillsProblem SolvingEmpathyTroubleshootingActive listeningClient relationship managementTechnical supportCRMCustomer supportCustomer SuccessSaaS

Posted about 7 hours ago
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🔥 Remote Mitel System Engineer / VoIP Engineer | (EST/CST) (Full-Time or Contract)
Posted about 9 hours ago

📍 United States

🧭 Full-Time

🏢 Company: WaveStrong, Inc.

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • Proven experience managing Mitel phone systems.
  • Strong understanding of VoIP technologies and telephony protocols (SIP, H.323, etc.).
  • Familiarity with networking concepts, including LAN/WAN, QoS, and firewall configurations.
  • Excellent troubleshooting and problem-solving skills.
  • Maintain, manage, and support Mitel phone systems, including MiVoice Business, MiCollab, and MiContact Center.
  • Monitor system performance, ensuring high availability and reliability.
  • Perform regular system upgrades, patches, and configuration changes.
  • Troubleshoot and resolve telephony issues, including hardware, software, and network-related problems.
  • Manage user accounts, extensions, call routing, and voicemail configurations.
  • Document system configurations, changes, and procedures.

NetworkingTroubleshooting

Posted about 9 hours ago
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🔥 Property Field Claims Adjuster (Maryland)
Posted about 9 hours ago

📍 United States of America

💸 56000.0 - 92000.0 USD per year

🏢 Company: careers

  • Demonstrated experience providing customer-driven solutions, support, or service.
  • Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
  • Demonstrated experience handling moderately complex claims, or other equivalent experience.
  • Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
  • Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.
  • Valid driver's license required plus an acceptable driving record.
  • Obtain state specific property casualty claims licensing as required.
  • Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
  • Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
  • Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
  • Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
  • Responds to customer inquiries, makes appropriate decisions and closes file as needed.
  • Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
  • Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
  • May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceNegotiationAttention to detailTime ManagementWritten communicationInterpersonal skillsRelationship buildingMS OfficeReportingTroubleshootingActive listeningClient relationship managementData entryComputer skillsCustomer support

Posted about 9 hours ago
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🔥 Senior Technical Writer, GenAI
Posted about 12 hours ago

📍 Brazil, USA, Canada

🔍 Payments

Broad expertise in technical, help & support writing.
Create clear and concise content for consumers, merchants, and employees on the use and optimization of Trustly solutions.

API testingContent creationCommunication SkillsCustomer serviceRESTful APIsDocumentationTroubleshootingWritingTechnical supportCustomer Success

Posted about 12 hours ago
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🔥 Lead Technical Writer, Developer Experience
Posted about 12 hours ago

📍 Brazil, the U.S., and Canada

🔍 Payments

  • Experience creating API references
  • Experience creating user guides
  • Experience creating integration manuals
  • Create clear, concise, and comprehensive technical documentation
  • Create high-quality documentation for developers and technical users
  • Work closely with development, QA and product teams

Cross-functional Team LeadershipAPI testingREST APICommunication SkillsAnalytical SkillsCollaborationAgile methodologiesDevOpsAttention to detailDocumentationExcellent communication skillsAdaptabilityProblem-solving skillsTroubleshootingWritingJSONEnglish communication

Posted about 12 hours ago
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🔥 Sales Engineer | DACH
Posted about 17 hours ago

📍 Germany

🔍 Software Development

  • 3 years of technical sales experience
  • Experience with presenting/speaking to an audience on technical topics
  • Proficient with Apple technology within a business or education environment.
  • MDM, EMM, UEM experience.
  • Previous SE experience with a software vendor.
  • Ability to communicate effectively with peers and other levels across the organization
  • Ability to analyse complex technical problems and propose solutions
  • Ability to communicate complex technical terms in an easy to understand, non-technical manner.
  • Ability to interact effectively with co-workers in a results driven culture
  • Ability to effectively self-organise to reach assigned goals and tasks
  • Ability to engage with and establish trust and rapport with all levels of customers and employees
  • Ability to build strong relationships at all levels across and outside the organization
  • Ability to create and deliver engaging and meaningful presentations
  • Ability to work independently in the field and as part of a team.
  • Proficient, well-rounded experience in technical consultative selling to multiple levels within a complex organization.
  • Ability to work effectively in a full remote work environment.
  • Able and willing to travel if needed
  • Be the technical point of contact for prospective and existing customers throughout the sales process.
  • Work jointly with the sales team on strategy & discovery sessions, in order to understand customer requirements, and develop targeted technical solutions with unique business value.
  • Demonstrate Jamf products to prospective customers, either remotely or directly on site.
  • Support product evaluations, proof of concept, and pilot implementations of Jamf solutions to timely success.
  • Identify the ongoing service needs of customers and recommend support and service engagements in order to ensure customer success.
  • Support the sales team in achieving revenue and billings goals while maintaining a high level of customer satisfaction.
  • Represent Jamf by presenting at conferences, events, community groups and roadshows.
  • Assist the global SE team via product testing and knowledge sharing
  • Maintaining SE related activities in company CRM tool
  • Special projects as assigned

Presentation skillsTroubleshootingSales experienceTechnical supportCRMEnglish communication

Posted about 17 hours ago
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