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Middle Customer Success Jobs

Find remote middle customer success positions. Browse through our curated list of opportunities and take the next step in your career.

Customer Success
Middle
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🔥 Customer Success Executive
Posted 21 minutes ago

📍 Brazil

🧭 Full-Time

🔍 Corporate wellness

🏢 Company: Wellhub

  • Must reside in São Paulo.
  • Availability to go to the office at least 1 time per week.
  • Experience in a client-facing position managing client relationships.
  • Experience nurturing a portfolio of clients.
  • Strong communication and presentation skills.
  • Ability to coordinate cross-functional areas and problem-solve creatively.
  • Ability to operate independently and escalate issues when necessary.
  • Ability to analyze data and propose actions based on reports.
  • Experience using Salesforce and Tableau is relevant.
  • Advanced knowledge of English is a plus.

  • Build and maintain strong relationships with clients, understanding their needs and objectives.
  • Keep clients informed about campaigns and best practices for use of Wellhub.
  • Support clients post-onboarding to ensure smooth service transitions.
  • Monitor client performance and propose solutions for improvement.
  • Provide training for effective use of Wellhub products.
  • Resolve client issues by collaborating with internal teams.
  • Represent client interests within the organization.

Data AnalysisSalesforceTableauCommunication SkillsProblem SolvingTrainingClient relationship managementCross-functional collaboration

Posted 21 minutes ago
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🔥 Customer Success Field Specialist-Agricultural Technology (USA-Mountain Time zone)
Posted 1 day ago

📍 Denver, CO / Phoenix, AZ

🧭 Full-Time

💸 70000.0 - 80000.0 USD per year

🔍 Agricultural Technology

🏢 Company: TELUS Agriculture & Consumer Goods

  • Post-secondary education (Bachelor’s Degree preferred) in Agricultural Business, Plant Science, Agronomy, Farm Management, or Precision Agriculture.
  • Minimum of 1-3 years of account management experience in an agricultural related field.
  • Knowledge of farming practices and equipment.
  • General knowledge of soil fertility principles, fertilizer recommendations, and GIS/GPS technologies.

  • Provide leadership to manage and grow TELUS Agronomy enterprise relationships.
  • Train and foster adoption of TELUS Agronomy’s enterprise precision software.
  • Ensure successful onboarding for targeted organizations.
  • Serve as the key customer contact to own client success.
  • Interact at every level to help enterprise clients grow usage.
  • Provide recommendations and proactive advice throughout the customer lifecycle.
  • Plan and lead software training and educational meetings.
  • Record and analyze client data for training, usage, and expansion opportunities.

Data AnalysisAccount ManagementTrainingTroubleshootingClient relationship managementSales experienceTechnical supportCRMCustomer Success

Posted 1 day ago
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🔥 Business Analyst (Customer Success) - Remote, EST
Posted 1 day ago

💸 108000.0 - 130000.0 USD per year

🔍 Cyber Security

🏢 Company: Armis Security👥 501-1000💰 $200,000,000 Series D 3 months ago🫂 Last layoff over 2 years agoInternet of ThingsInformation TechnologyCyber SecurityNetwork Security

  • 3+ years of data analytics experience.
  • 3+ years of working within Revenue Ops or Business Ops, preferably CS Ops/Analytics.
  • Excellent knowledge of Enterprise Software business metrics and KPIs, including ARR, NRR/GRR, Conversion rates, Renewal Rates, Win/Loss, and Churn.
  • Good knowledge of Excel and SQL.
  • Experience with SFDC, Gainsight, and other business applications.
  • Experience in BI solutions, preferably DOMO.
  • Experience in Snowflake is an advantage.
  • Experience in the Cyber Security domain is also an advantage.

  • Act as the point of contact for all customer success analytics needs.
  • Own and manage customer success metrics, including monitoring, forecasting, and reporting.
  • Drive the analytics discussion internally with the Customer Success team.
  • Present and explain changes in key performance indicators to key stakeholders and provide actionable recommendations.
  • Conduct deep dives into drivers of performance such as renewal rates, churn, and pipeline.
  • Create, support, and maintain data models, reports, and dashboards by working closely with Customer Success Operations and Data Engineers.
  • Collaborate with cross-functional teams including Business Applications, Operations, and Sales.
Posted 1 day ago
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🔥 Customer Success Engineer
Posted 9 days ago

📍 India

🧭 Full-Time

🔍 Communications

  • 2+ years of technical customer support experience; bonus points for enterprise software.
  • Ability to effectively communicate technical concepts, both written and verbal.
  • Proven client-side Javascript skills and experience with APIs and server-side languages.
  • Basic understanding of SQL and query-writing skills is a significant asset.
  • Strong commitment to learning complex technical products.
  • Availability to participate in on-call rotation outside standard business hours.

  • Help customers utilize Segment’s API across various platforms (web, mobile, server).
  • Increase the value generated from Segment’s supported destinations.
  • Maintain customer promises by keeping tickets updated.
  • Use customer feedback to enhance experience and debugging strategies.
  • Create internal resources and improve documentation to boost team efficiency.
  • Develop simulators and visualizations for support tooling and analysis.
  • Collaborate with the product team to enhance customer satisfaction.
  • Guide on Segment's codebase and functionality, and assist in improvements.
  • Participate in an on-call rotation for Enterprise level customer support.

SQLJavascriptREST APIDebugging

Posted 9 days ago
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🔥 SQL Data Analyst (Customer Success)
Posted 25 days ago

📍 United States

💸 66200.0 - 119160.0 USD per year

🏢 Company: Eventbrite, Inc.

  • Minimum 3 years experience with SQL.
  • Experience with Excel and Tableau (or equivalent software).
  • Familiarity with integrity operations and customer success metrics.
  • Proven analytical and quantitative skills.
  • Ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analyses.

  • Translate both strategic and tactical questions into analytics requirements.
  • Collect and analyze data using SQL and organize findings to drive action.
  • Deliver recurring analysis and insights across the Customer Organization.
  • Develop scalable reporting and dashboards to monitor leading and lagging indicators.
  • Identify opportunities to improve process, efficiency, profitability, and productivity.
  • Assist in setting targets for new initiatives and tracking ongoing progress.

SQLData AnalysisTableauData visualization

Posted 25 days ago
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🔥 Customer Success Operations Analyst (CS Ops Analyst)
Posted 29 days ago

📍 United States

🔍 Conversation intelligence

🏢 Company: CallMiner👥 201-500💰 $9,999,999 about 1 year agoArtificial Intelligence (AI)Business IntelligenceAnalyticsEnterprise Software

  • An associate’s or bachelor’s degree in a technical or business discipline or equivalent work experience.
  • 2+ years of experience in drafting quotations or contracts.
  • Experience reviewing Statements of Work or contracts with exceptional attention to detail.
  • Effective communication skills and ability to interface with cross-functional departments.
  • Assertiveness and confidence to work under pressure and communicate with senior leaders.
  • Good judgment in prioritizing tasks and making decisions.
  • Data-driven approach aimed at continual improvement.
  • Proficiency with contract management systems (e.g., Ironclad) and CPQ tools (e.g., Dealhub).
  • Proficiency with JIRA and Confluence is preferred.

  • Work in a fast-paced environment to prioritize and create/review a high volume of executable customer orders and budgetary quotes.
  • Collaborate with team members to review Solution Design documents and provide feedback.
  • Guide reviews using product training, suggesting language changes where necessary.
  • Apply guidelines to contract reviews and compile reusable boilerplate language.
  • Implement cross-functional processes to enhance Solution Design and contract management efficiencies.
  • Identify trends and suggest process improvements for scalability.
  • Develop proficiency in tools that assist contract management.
  • Serve as backup for other analysts and managers as needed.

Data AnalysisJiraAnalytical SkillsAttention to detailProcess improvementConfluence

Posted 29 days ago
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🔥 Customer Success Advisor
Posted 29 days ago

🔍 Healthcare SaaS

🏢 Company: PerfectServe👥 251-500💰 Private over 6 years agoMedicalHospitalMobileHealth Care

  • 4-6 years of work experience in Healthcare SaaS environments.
  • Focus on Customer Success, Professional Services, or Customer Support.
  • Strong relationship-building skills.
  • Ability to manage multiple tasks in high-pressure situations.
  • Excellent written and verbal communication skills.
  • Strong critical thinking and customer service skills.
  • Strong work ethic.

  • Serve as the voice of the customer and advocate for end-users.
  • Build trusting relationships and provide daily support to clients.
  • Ensure clients maximize their investment in PerfectServe solutions.
  • Collaborate with clients for process improvements.
  • Identify and share best practices to help clients achieve goals.
  • Drive high levels of end-user satisfaction.
  • Provide oversight of system utilization and address service issues.
  • Understand clinical workflows to improve outcomes.
  • Collaborate with internal teams to execute success plans.
  • Lead retention initiatives and coordinate client activities.
Posted 29 days ago
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🔥 Account Executive and Customer Success Specialist
Posted about 2 months ago

📍 United States

🧭 Full-Time

💸 65000.0 - 85000.0 USD per year

🔍 Accounting & consulting, cryptocurrency

🏢 Company: JFDI Consultants👥 1-10AccountingConsultingFinancial ServicesBookkeeping and PayrollFinance

  • Bachelor’s degree in business, accounting, or related field.
  • A minimum of 2-3 years of proven work experience in client relations, account management, or an account executive role.
  • Proven ability to nurture new business relationships.
  • Extremely analytical and adept with large data sets.
  • Experience with sales-related software platforms such as Hubspot and Proposify.
  • Strong communication, presentation, and negotiating skills.
  • Proficiency in Microsoft Excel, Microsoft PowerPoint, Google Sheets.
  • Ability to support positive working relationships with clients.
  • Driven and self-motivated with an entrepreneurial spirit and commitment to excellence.
  • Project management skills.
  • Previous knowledge in accounting or understanding of blockchain and cryptocurrency is a plus.

  • Coordinate and track sales activities, ensuring the sales pipeline is well-managed and up-to-date.
  • Collaborate with the CEO to oversee incoming client referrals, ensuring timely follow-up and relationship management.
  • Handle essential client tasks such as scheduling meetings, maintaining records, and managing communications with prospects and clients.
  • Conduct due diligence on prospective clients, including gathering and reviewing crypto-related data for job quoting.
  • Manage proposal software, including crafting proposal templates and overseeing follow-up communications.
  • Assist with onboarding new clients ensuring a smooth transition into systems.
  • Build and refine the due diligence process to support pricing discovery and improve accuracy.
  • Analyze internal workload metrics and regularly report on KPIs.

Project ManagementBusiness DevelopmentMicrosoft Excel

Posted about 2 months ago
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🔥 Customer Success Associate - Bilingual French
Posted 2 months ago

🧭 Full-Time

💸 20.5 USD per hour

🔍 Cloud Services

  • Fully bilingual in French and English.
  • 3+ years of account management experience in a service adoption environment.
  • Strong written and verbal communication skills with situational awareness.
  • Excellent knowledge in Excel, PowerPoint, and Word.
  • Proven track record of achieving customer satisfaction goals.
  • Driven by team and company achievement with a commitment to excellence.

  • Manage a portfolio of customers leveraging technology to connect and address usage drops.
  • Maintain, grow, and retain monthly recurring revenue for key customers.
  • Develop strong relationships and act as a trusted partner to customers.
  • Create a meaningful onboarding experience for customers.
  • Facilitate adoption and ensure customers realize the benefits of the solutions.
  • Address technical demands, act as a sales liaison, and support premium customers.
  • Collaborate with support, professional services, and sales/marketing departments.
  • Conduct client and internal meetings for account reviews and planning.
  • Partner with internal groups to resolve issues on behalf of customers.

PowerPoint

Posted 2 months ago
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🔥 Customer Success Engineer
Posted 3 months ago

📍 Japan

🔍 Cloud Security

  • 4+ years of prior work experience in similar customer-facing positions (e.g. Sales Engineer).
  • Ability to frame and simplify content and messaging for various audiences: technical, management, executive.
  • Ability to understand technology and translate it to business implications, driving value realization conversations.
  • Ability to identify technical adoption gaps and create clear actions linked to Value Realization impact.
  • Strong written and verbal communication skills in English and Japanese.
  • Presentation, communication, and meeting management skills.
  • Consultative nature.
  • Self-aware.
  • Good understanding of the Enterprise IT business.
  • Fundamental knowledge in 2 or more areas such as Internet and Routing Protocols, Internet and Security technologies, Authentication and SAML/IdP systems, web-based security and network infrastructure solutions, Traffic Forwarding and Policy Based Routing concepts.

  • Work collaboratively with Customer Success and Sales teams to drive adoption, value, and customer outcomes across all segments.
  • Engage with customers through technical 1:1 workshops and provide technical recommendations to increase Value Realisation.
  • Present at Customer User Groups about best practices, experiences, and recommendations related to ZS technology.
  • Deliver internal technical sessions to Customer Success Managers for scaling technology adoption through training and building adoption playbooks.
  • Work cross-functionally with Customer Success, Product, Engineering, and Support teams.

LDAPMicrosoft Active DirectoryCommunication Skills

Posted 3 months ago
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