Middle Customer Success Jobs

Find remote middle customer success positions. Browse through our curated list of opportunities and take the next step in your career.

Customer Success

Middle

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🔥 Customer Success - United States

Posted about 5 hours ago

📍 United States

🧭 Full-Time

🔍 SaaS

🏢 Company: ElevenLabs👥 101-250💰 $180,000,000 Series C 22 days agoArtificial Intelligence (AI)Developer APIs Content Creators Generative AI

🔧 Requirements

3-7 years of experience in Customer Success in a SaaS organization
Strong communication and interpersonal skills
Excellent problem-solving and analytical skills
Customer and product-driven mentality

💡 Responsibilities

Manage a commercial book of business of about 100 accounts
Partner on the development of Customer Success playbook
Build and maintain relationships with clients
Define best practices for onboarding clients
Monitor customer usage and adoption
Track NRR and customer health KPIs

Communication Skills Analytical Skills Problem Solving Relationship management Customer Success SaaS

Posted about 5 hours ago

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🔥 Customer Success - Inbound (REMOTE)

Posted about 10 hours ago

📍 United States

🧭 Full-Time

🔍 Real Estate

🏢 Company: Knock👥 101-250💰 $20,000,000 about 4 years agoCRM Advertising SaaS Real Estate Software

🔧 Requirements

Minimum 3 years of relevant experience
Bilingual in Spanish a plus
Real estate license preferred but not mandatory
Experience with high volume communications (phone, email, text)
Confident in using technology platforms

💡 Responsibilities

Serve as first point of contact for lenders, agents, and borrowers
Educate on Knock Bridge Loan details and value proposition
Provide technical assistance and support on inquiries
Follow up on social media interactions
Support team and take on ad-hoc projects

Customer service Multitasking Excellent communication skills Adaptability Problem-solving skills Relationship management Technical support

Posted about 10 hours ago

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🔥 Customer Success Consultant - Major Accounts

Posted 1 day ago

📍 United States

💸 85000.0 - 100000.0 USD per year

🔍 SaaS/IT

🏢 Company: Phocas Software

🔧 Requirements

3+ years’ prior experience managing Major Accounts in Customer Success or Account Management roles, ideally within the SaaS/IT industry
Proven ability to build and maintain relationships with C-suite and senior stakeholders, driving long-term business growth
Proven track record of meeting or exceeding retention goals / customer satisfaction metrics
Experience with Phocas or FP&A related products – other BI, CRM, ERP software products
Familiarity with financial planning, accounting, or financial modeling is essential

💡 Responsibilities

Proactively drive activities that increase brand awareness, product presence and user adoption.
Provide exceptional service and support, and ensure the customer is gaining value from their investment through coaching, advice and training
Guiding clients through onboarding, issue resolution, and adoption phases with your fantastic communication and training abilities
Identify new business opportunities within the account for revenue growth
Collaborate with global colleagues to continuously improve products, internal processes and documentation as they relate to customer success

Posted 1 day ago

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🔥 Customer Success Manager (Mid-Market)

Posted 5 days ago

📍 United States, Canada

🧭 Full-Time

🔍 SaaS

🏢 Company: BioRender👥 101-250💰 $15,319,133 Series A almost 2 years agoLife Science Graphic Design Software

🔧 Requirements

3+ years of experience in customer success or account management for a SaaS company
Strong proficiency in hosting virtual events
Knowledge of account management metrics
BSc. or Masters in the Life Sciences is a plus
Excellent organizational skills
Strong interpersonal skills and attention to detail

💡 Responsibilities

Proactively engage with clients to build relationships
Onboard new users and demonstrate platform features
Uncover client needs and develop support plans
Track user satisfaction and NPS scores
Cultivate customer advocates and develop case studies
Collaborate with internal teams to meet customer needs
Enhance the customer success playbook and contribute to product

Organizational skills Interpersonal skills Account Management Training Customer Success SaaS

Posted 5 days ago

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🔥 Customer Success Manager

Posted 6 days ago

📍 United States

🧭 Full-Time

🔍 SaaS

🏢 Company: Firstbase👥 51-100💰 $50,000,000 Series B almost 3 years agoManagement Information Systems IT Management Software

🔧 Requirements

BA/BS degree or equivalent experience
2-5 years of customer relationship management experience
Experience with CRM and/or CS tools
Strong analytical and problem-solving skills

💡 Responsibilities

Work with Onboarding Team for customer transitions
Establish trusted relationships with customers
Drive renewal discussions and upsell opportunities
Conduct quarterly business reviews with key customers
Elicit customer feedback for product improvement

Data Analysis Salesforce Problem Solving Client relationship management CRM Customer Success

Posted 6 days ago

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🔥 Customer Success Manager

Posted 7 days ago

📍 North America

🧭 Full-Time

💸 130000.0 - 150000.0 USD per year

🔍 SaaS

🏢 Company: Fingerprint👥 101-250💰 $33,000,000 Series C over 1 year agoFraud Detection Cyber Security Software

🔧 Requirements

2-3 years experience in Mid-Market/Enterprise SaaS Customer Success
Experience with Zendesk
Experience with Salesforce

💡 Responsibilities

Facilitate transition to go-live
Manage client portfolio for satisfaction
Conduct regular meetings with clients
Provide expert-level application support
Monitor client portfolio health

Salesforce Client relationship management Technical support Customer Success SaaS

Posted 7 days ago

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🔥 Customer Success Manager

Posted 7 days ago

📍 Canada

🧭 Full-Time

💸 72250.0 - 93500.0 CAD per year

🔍 IoT (Internet of Things)

🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff almost 5 years agoCloud Data Services Business Intelligence Internet of Things SaaS Software

🔧 Requirements

2-4+ years of experience in customer success or account management
Experience with technical products
Bachelor’s degree from a 4-year institution

💡 Responsibilities

Compose joint success plans with customers
Conduct workshops to understand customer operations
Orchestrate executive business reviews

Problem Solving Account Management Customer Success

Posted 7 days ago

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🔥 Customer Success Manager

Posted 11 days ago

📍 United States

🧭 Full-Time

💸 90000.0 - 130000.0 USD per year

🔍 Digital Health

🏢 Company: Vital👥 1-10💰 $2,900,000 Seed over 2 years agoDeveloper APIs Health Care Software

🔧 Requirements

2+ years in a customer success role
Experience managing 20-50 customer accounts
Strong opinions on CRM best practices
Ability to interpret data trends
Experience with a complex technical product

💡 Responsibilities

Own customer accounts and ensure product utilization
Coordinate onboarding and implementation timelines
Present insights from product usage to accounts
Collaborate with sales, product, and support teams
Launch new product features to customers

Python Data Analysis GCP CRM Customer Success

Posted 11 days ago

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🔥 Senior Customer Success Manager

Posted 13 days ago

📍 United States, Canada

🧭 Full-Time

💸 85000.0 - 100000.0 CAD per year

🔍 SaaS

🏢 Company: Radicle Health👥 101-250 Information Services Information Technology Health Care

🔧 Requirements

2-3 years of experience in Customer Success or Account Management
Experience managing multiple projects; PM certification is a plus
Strong presentation and public speaking skills
Proficiency with Salesforce, Zendesk, and ChurnZero
Ability to explain technical solutions and analyze data
Experience managing a sales pipeline and meeting revenue goals

💡 Responsibilities

Serve as the primary point of contact for mid-market accounts
Educate customers on best practices and new features
Deliver customized training sessions
Maintain portfolio health by tracking satisfaction scores
Identify upsell and renewal opportunities
Track and report on customer performance

Project Management Data Analysis Salesforce Account Management Reporting Customer Success

Posted 13 days ago

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🔥 Customer Success Engineer

Posted 21 days ago

📍 US

🧭 Full-Time

🔍 Cloud services and observability

🏢 Company: Mezmo👥 101-250💰 $50,000,000 Series D about 3 years agoManagement Information Systems Infrastructure Cloud Computing Enterprise Software

🔧 Requirements

Bachelor’s degree in Computer Science, Engineering, Mathematics, or Information Systems.
3+ years of experience in a technical support, developer, or site reliability engineer role.
Practical hands-on experience with observability tools like Splunk, Datadog, or ELK.
Experience configuring and managing a VPC in a major cloud provider (AWS, Azure, GCP).
Excellent communication, presentation, and relationship-building skills.
Customer-first mindset with a focus on problem-solving and collaboration.

💡 Responsibilities

Develop expertise in the Mezmo platform to support customers and prospects.
Map customer needs to Mezmo’s solutions and guide them through evaluations and trials.
Collaborate with the sales team for demos and identify opportunities for additional solutions.
Assist in integrating Mezmo solutions into customer systems.
Document customer use cases and feedback for product teams.
Monitor customer health metrics and maintain long-term satisfaction.
Build strong relationships with stakeholders and support contract renewals.

AWS Node.js Python Cloud Computing Data Analysis Technical support CRM

Posted 21 days ago

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