Middle Customer Success Jobs

Find remote middle customer success positions. Browse through our curated list of opportunities and take the next step in your career.

Customer Success
Middle
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📍 Colombia

🧭 Full-Time

🔍 Customer communication and software solutions

  • 2+ years of technical customer support experience.
  • Ability to communicate technical concepts effectively, both written and verbal.
  • Proven client-side Javascript skills and experience with APIs.
  • Experience working with server-side languages.
  • A basic understanding of SQL and query-writing skills.
  • Strong commitment to learning about the technical product.
  • Help customers utilize Segment’s API across various platforms.
  • Increase the value generated from the destinations Segment supports.
  • Maintain customer promises by keeping support tickets updated.
  • Use feedback to improve customer experience and debugging strategies.
  • Create internal content and improve public documentation for team efficiency.
  • Build simulators and visualizations to elevate support tooling and analysis.
  • Collaborate with product teams to enhance customer satisfaction.
  • Guide on the codebase and functionality of the Segment platform.
  • Participate in an on-call rotation to support Enterprise customers.

SQLJavascriptRESTful APIs

Posted 3 days ago
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🔍 Financial services, AI/ML/LLM models, Model Risk Management

  • 3-7 Year background in Analytics / AI / Model Risk Management (MRM), Model Governance, and/or Model Development
  • Experience in Model Risk Management activities including model documentation and validation.
  • Proven leadership skills in supporting and maintaining solid, high-value customer relationships.
  • Excellent communication, interpersonal, and problem-solving abilities.
  • Strong analytical skills and a data-driven mindset.
  • Familiarity with Python/R, Jupyter Notebooks, ZenDesk, & Notion is preferred.
  • Experience with customer-facing content development via MS PowerPoint / Google Slides is required.
  • Train clients on the MRM platform and provide ongoing education on model risk management topics.
  • Collaborate with clients to understand their model usage and identify potential risk areas.
  • Review and analyze client models to assess conceptual soundness, methodology, data quality, and performance metrics.
  • Clearly explain complex model risks and their implications to clients, including senior management.
  • Ensure client model usage aligns with relevant regulatory requirements and internal model governance policies.
  • Collaborate with the model validation team to interpret results and communicate key findings to clients.
  • Establish strong relationships with clients, acting as a trusted advisor on model risk management.
  • Deliver training sessions to clients on best practices for model usage, risk identification, and model governance.
  • Collaborate with other departments to resolve customer issues and improve the experience.
  • Stay updated on product launches, policies, and industry trends to provide accurate customer information.
  • Advocate for customers by sharing feedback and insights with the company.
  • Participate in divisional activities as part of the Customer Success organization.
Posted 6 days ago
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📍 US

🧭 Full-Time

🔍 Cloud services and observability

🏢 Company: Mezmo👥 101-250💰 $50,000,000 Series D about 3 years agoManagement Information SystemsInfrastructureCloud ComputingEnterprise Software

  • Bachelor’s degree in Computer Science, Engineering, Mathematics, or Information Systems.
  • 3+ years of experience in a technical support, developer, or site reliability engineer role.
  • Practical hands-on experience with observability tools like Splunk, Datadog, or ELK.
  • Experience configuring and managing a VPC in a major cloud provider (AWS, Azure, GCP).
  • Excellent communication, presentation, and relationship-building skills.
  • Customer-first mindset with a focus on problem-solving and collaboration.
  • Develop expertise in the Mezmo platform to support customers and prospects.
  • Map customer needs to Mezmo’s solutions and guide them through evaluations and trials.
  • Collaborate with the sales team for demos and identify opportunities for additional solutions.
  • Assist in integrating Mezmo solutions into customer systems.
  • Document customer use cases and feedback for product teams.
  • Monitor customer health metrics and maintain long-term satisfaction.
  • Build strong relationships with stakeholders and support contract renewals.

AWSNode.jsPythonCloud ComputingData AnalysisTechnical supportCRM

Posted 7 days ago
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📍 Colombia

🔍 Communications

🏢 Company: Twilio👥 5001-10000💰 $378,215,525 Post-IPO Equity over 3 years ago🫂 Last layoff about 1 year agoMessagingSMSMobile AppsEnterprise SoftwareSoftware

  • 2+ years of technical customer support experience, preferably in enterprise software.
  • Ability to effectively communicate technical concepts and identify patterns in customer experience, both written and verbal.
  • Proven client-side Javascript skills and experience with APIs and server-side languages.
  • Basic understanding of SQL with query-writing skills.
  • Strong commitment to learning the ins and outs of a complicated technical product.
  • Availability to participate in an on-call rotation, approximately 4-5 weekends per year.
  • Help customers utilize Segment’s API across many platforms (web, mobile, server).
  • Increase value generated from Segment's supported destinations.
  • Maintain customer promises by keeping support tickets updated.
  • Use feedback to improve the customer experience and debugging strategies.
  • Enhance team efficiency by creating internal content and public documentation.
  • Build simulators and visualizations to improve support tooling and analysis.
  • Collaborate with product teams and partners to enhance customer satisfaction.
  • Guide on the Segment platform’s codebase, libraries, and integrations.
  • Participate in an on-call rotation for Enterprise-level customer support.

SQLJavascriptTechnical support

Posted 9 days ago
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📍 Switzerland, Zug, Paris, New York, London, Singapore

🔍 Web3

🏢 Company: Gelato👥 101-250💰 $240,025,345 over 3 years agoLogisticsE-CommercePrinting

  • 3 years experience in the same or a similar position.
  • Excellent professional communication skills.
  • Good Web3 tech know-how, specifically around blockchain infrastructure, smart contracts, and JavaScript.
  • Ability to understand and troubleshoot complex technical issues.
  • Fast learner with the ability to pick up new tech problems.
  • Eager to have a lot of responsibility in managing key accounts.
  • Technical degree.
  • Fluent in English.
  • Be the first point of contact for Raas Customers.
  • Coordinate rollup launches.
  • Provide hands-on technical support to Raas Customers.
  • Ensure all questions and issues are resolved appropriately.
  • Liaise with the engineering team for complicated issues and follow-up with the customer with resolutions.
  • Provide customer feedback to the product team.
  • Build and maintain relationships with customer’s points of contact.
  • Achieve KPI targets on 'First Time To Respond' and 'Time to Resolution'.

BlockchainJavascriptWeb3.jsTroubleshootingTechnical supportCustomer Success

Posted 10 days ago
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📍 Australia

🧭 Full-Time

🔍 Life sciences

🏢 Company: Qualio👥 101-250💰 $50,000,000 Series B over 3 years agoPharmaceuticalProductivity ToolsBiotechnologyTherapeuticsLife ScienceQuality AssuranceMedical DeviceSoftware

  • 3 years experience in a customer-facing role in SaaS.
  • Quality or Regulatory industry knowledge is a plus.
  • Ability to define problems, collect data, establish facts, and draw conclusions.
  • Strong people orientation with the ability to listen and resolve issues for customer satisfaction.
  • Experience with Salesforce.com, Catalyst, GSuite, Intercom, JIRA or similar software.
  • Exceptional organizational and time management skills.
  • Experience working autonomously in a globally distributed work environment.
  • Improve customer engagement and adoption through proactive touchpoints and guidance on their adoption journey.
  • Develop and deliver outcomes for customer renewals, optimizing contract terms while maintaining trust.
  • Adhere to processes for opportunity, risk management, quoting, and forecasting.
  • Collaborate with Product, Marketing, and Sales teams to advocate for customers and find growth opportunities.
  • Lead support cases with urgency and professionalism, troubleshooting product issues.
  • Act as the main contact for assigned customers.

Data AnalysisSalesforceJiraNegotiationTroubleshootingCustomer supportCustomer SuccessSaaS

Posted 15 days ago
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📍 Denver, CO / Phoenix, AZ

🧭 Full-Time

💸 70000.0 - 80000.0 USD per year

🔍 Agricultural Technology

🏢 Company: TELUS Agriculture & Consumer Goods

  • Post-secondary education (Bachelor’s Degree preferred) in Agricultural Business, Plant Science, Agronomy, Farm Management, or Precision Agriculture.
  • Minimum of 1-3 years of account management experience in an agricultural related field.
  • Knowledge of farming practices and equipment.
  • General knowledge of soil fertility principles, fertilizer recommendations, and GIS/GPS technologies.
  • Provide leadership to manage and grow TELUS Agronomy enterprise relationships.
  • Train and foster adoption of TELUS Agronomy’s enterprise precision software.
  • Ensure successful onboarding for targeted organizations.
  • Serve as the key customer contact to own client success.
  • Interact at every level to help enterprise clients grow usage.
  • Provide recommendations and proactive advice throughout the customer lifecycle.
  • Plan and lead software training and educational meetings.
  • Record and analyze client data for training, usage, and expansion opportunities.

Data AnalysisAccount ManagementTrainingTroubleshootingClient relationship managementSales experienceTechnical supportCRMCustomer Success

Posted 21 days ago
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🧭 Full-Time

🔍 On-demand manufacturing

🏢 Company: Xometry Europe👥 501-1000Industrial Engineering

  • Bachelor’s degree preferred.
  • 3+ years of experience in account management or customer success with closing experience.
  • Strong understanding of digital marketplace concepts and tools is a plus.
  • Excellent communication and interpersonal skills.
  • Highly organized and detail-oriented.
  • Self-starter with a problem-solving mindset.
  • Ability to analyze data and provide actionable insights.
  • Basic project management and time management skills.
  • Prior Hubspot and Salesforce experience required.
  • Familiarity with Google Suite, Microsoft Office Suite, and online meeting tools.
  • Understanding of how technology products solve business problems.
  • Coachability and a growth mindset.
  • Oversee a portfolio of diverse customer personas, providing strategic guidance and training.
  • Evaluate accounts against performance metrics to identify risks and opportunities.
  • Build and maintain relationships with key decision-makers within each account.
  • Relay customer feedback to internal teams for product and service enhancements.
  • Represent Xometry’s values in all interactions.
Posted 22 days ago
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📍 United States

🔍 Conversation intelligence

🏢 Company: CallMiner👥 201-500💰 $9,999,999 about 1 year agoArtificial Intelligence (AI)Business IntelligenceAnalyticsEnterprise Software

  • An associate’s or bachelor’s degree in a technical or business discipline or equivalent work experience.
  • 2+ years of experience in drafting quotations or contracts.
  • Experience reviewing Statements of Work or contracts with exceptional attention to detail.
  • Effective communication skills and ability to interface with cross-functional departments.
  • Assertiveness and confidence to work under pressure and communicate with senior leaders.
  • Good judgment in prioritizing tasks and making decisions.
  • Data-driven approach aimed at continual improvement.
  • Proficiency with contract management systems (e.g., Ironclad) and CPQ tools (e.g., Dealhub).
  • Proficiency with JIRA and Confluence is preferred.
  • Work in a fast-paced environment to prioritize and create/review a high volume of executable customer orders and budgetary quotes.
  • Collaborate with team members to review Solution Design documents and provide feedback.
  • Guide reviews using product training, suggesting language changes where necessary.
  • Apply guidelines to contract reviews and compile reusable boilerplate language.
  • Implement cross-functional processes to enhance Solution Design and contract management efficiencies.
  • Identify trends and suggest process improvements for scalability.
  • Develop proficiency in tools that assist contract management.
  • Serve as backup for other analysts and managers as needed.

Data AnalysisJiraAnalytical SkillsAttention to detailProcess improvementConfluence

Posted about 2 months ago
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🧭 Full-Time

💸 20.5 USD per hour

🔍 Cloud services

  • Fully bilingual in French and English.
  • 3+ years of account management experience in a service adoption environment.
  • Strong written and verbal communication skills with situational best practices understanding.
  • Excellent knowledge of Excel, PowerPoint, and Word.
  • Proven track record of customer satisfaction and goal achievement.
  • Manage a portfolio of customers by monitoring usage and initiating contact when consumption drops.
  • Retain and grow monthly recurring revenue for valued customers.
  • Develop strong customer relationships as a trusted partner.
  • Facilitate onboarding and adoption of solutions while ensuring customer satisfaction.
  • Act as a liaison among technical support, professional services, and sales.
  • Conduct account reviews and planning along with internal teams.

PowerPoint

Posted 3 months ago
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