Customer Success Manager

Posted 7 days agoViewed

View full description

💎 Seniority level: Middle, 2-3 years

📍 Location: North America

💸 Salary: 130000.0 - 150000.0 USD per year

🔍 Industry: SaaS

🏢 Company: Fingerprint👥 101-250💰 $33,000,000 Series C over 1 year agoFraud Detection Cyber Security Software

🗣️ Languages: English

⏳ Experience: 2-3 years

🪄 Skills: SalesforceClient relationship managementTechnical supportCustomer SuccessSaaS

Requirements:

2-3 years experience in Mid-Market/Enterprise SaaS Customer Success
Experience with Zendesk
Experience with Salesforce

Responsibilities:

Facilitate transition to go-live
Manage client portfolio for satisfaction
Conduct regular meetings with clients
Provide expert-level application support
Monitor client portfolio health

Apply

Related Jobs

Apply

🔥 Senior Customer Success Manager (West Coast)

Posted 1 day ago

📍 Canada

🧭 Full-Time

🔍 Software Development

🏢 Company: Docker👥 251-500💰 $105,000,000 Series C almost 3 years agoDeveloper Tools Developer Platform Information Technology Software

🔧 Requirements

Five years of demonstrated experience as a customer success manager with Fortune 500 accounts or equivalent experience
Strong relationship-building, negotiating, and influencing skills (internal and with customers)
Experience with CS Software (Gainsight, ChurnZero, Totango, Catalyst) is highly preferred.
Salesforce experience is a plus.
Experience working with a technical product or the aptitude to learn complex technical concepts
Positive and upbeat phone skills, excellent listening skills, and strong writing skills
High integrity and a team-first mentality
Experience with managing executive relationships at the VP level
Ability to work in a matrix environment with sales, product, customer support, and technical services

💡 Responsibilities

Responsible for reaching adoption and NDR targets
Set your client base's overall vision and strategy, maintaining active engagement with senior stakeholders and managing Docker executive relationships with clients.
Manage communications and touchpoints with covered accounts, involving other internal specialists as required on technical and commercial matters.
Work with the product team to manage product requests with strategic clients.
Run regular account reviews with clients to ensure the relationship remains healthy and share structured updates on product and service developments.
Educate the client about our product roadmap and undertake product training for user.s
Based on usage data, customer engagement, queries, and information, identify accounts likely to churn and develop strategies to retain and turn around these high-risk accounts.
Address escalating client issues with speed and urgency, orchestrating resources across the company as appropriate
Driving product adoption and usage patterns
Act as a trusted advisor to covered clients, gaining a deep understanding of their business and helping them to derive maximum value from us

SalesforceCommunication SkillsCustomer serviceRESTful APIsNegotiationRelationship buildingAccount ManagementCRMCustomer SuccessSaaS

Posted 1 day ago

Apply

🔥 Customer Success Manager

Posted 1 day ago

📍 CA, CO, CT, DE, FL, GA, ID, IL, IN, KY, MA, MD, ME, MN, NC, NH, NJ, NY, OH, OK, PA, RI, SC, SD, TX, UT, VA, WA, WA D.C.

🧭 Full-Time

💸 90000.0 - 110000.0 USD per year

🔍 Estate Planning

🏢 Company: Vanilla Technologies

🔧 Requirements

5+ years of total experience in roles such as Customer Support, Customer Experience, or Account Management.
3+ years experience in financial services or wealth management.
Proven success in customer retention & expansion, with a track record of increasing engagement and driving revenue growth.
Strong problem-solving skills with the ability to manage escalations effectively and turn challenges into positive experiences.
Experience with process improvement—you thrive on optimizing tools and workflows for scalability.
Exceptional communication & interpersonal skills—you can build strong relationships with customers and internal teams.
Analytical mindset—you use data to track success metrics, measure customer health, and identify areas for improvement.
High emotional intelligence & empathy—you understand customer needs and advocate for them effectively.
Tech-savvy & adaptable—you quickly learn new software tools and can train others effectively.
Ability to thrive in a fast-paced, high-growth environment—you’re proactive, self-motivated, and eager to make an impact.

💡 Responsibilities

Guide customers from onboarding through long-term adoption, ensuring they achieve their business goals with Vanilla’s solutions.
Create and manage Customer Success Plans (for simple accounts) and Strategic Customer Account Plans (for complex accounts) that outline customer goals, key metrics, and opportunities for growth.
Own the renewal process, identifying expansion opportunities and mitigating potential churn.
Act as the voice of the customer, gathering insights and collaborating with Product, Sales, and Support teams to improve customer experiences.
Implement and refine tools and processes that enhance customer engagement, track client health scores, and improve overall satisfaction.
Work closely with Sales, Product, and Leadership to align customer needs with company strategies.
Contribute to a company-wide mindset that prioritizes customer obsession and long-term relationships.

SalesforceFinancial ManagementCommunication SkillsAnalytical SkillsCustomer serviceRESTful APIsProblem-solving skillsAccount ManagementClient relationship managementData visualizationProcess improvementCRMFinancial analysisData analyticsCustomer supportCustomer SuccessSaaS

Posted 1 day ago

Apply

🔥 Strategic Customer Success Manager, Partners

Posted 1 day ago

📍 United States, Canada

🧭 Full-Time

💸 132000.0 - 165000.0 USD per year

🔍 Healthcare

🏢 Company: Spring Health👥 1001-5000💰 $100,000,000 Series E 7 months agoMental Health Artificial Intelligence (AI)mHealth Wellness Health Care

🔧 Requirements

Bachelor’s degree or higher preferred
7-10 years of experience in account management/sales/customer success
Experience managing jumbo/national account relationships
Outstanding communication and organizational skills

💡 Responsibilities

Serve as relationship owner for reseller customers
Monitor performance metrics and ensure service delivery
Oversee implementation, contract upsells, and renewals
Deliver customer feedback and drive process improvements
Provide sales support and drive member engagement

Project ManagementData AnalysisCommunication SkillsAccount ManagementCross-functional collaborationRelationship managementSales experienceCustomer Success

Posted 1 day ago

Apply

🔥 Customer Success Manager - Enterprise

Posted 2 days ago

📍 United States, Canada

🧭 Full-Time

💸 110000.0 - 120000.0 USD per year

🔍 Customer Success

🏢 Company: Amper👥 11-50 CRM Advertising Marketing Graphic Design

🔧 Requirements

5+ years in Customer Success or Account Management
Experience with enterprise or large strategic customers
Strong analytical and relationship management skills

💡 Responsibilities

Serve as main contact for enterprise customers
Drive onboarding, training, and adoption
Own metrics like churn and gross retention rate

Data AnalysisAccount ManagementCross-functional collaborationRelationship managementCustomer Success

Posted 2 days ago

Apply

🔥 Enterprise Customer Success Manager

Posted 4 days ago

📍 United States

🧭 Full-Time

💸 90000.0 - 115000.0 USD per year

🔍 B2B SaaS

🏢 Company: CompScience👥 11-50💰 $10,000,000 Series A over 1 year agoArtificial Intelligence (AI)Computer Vision Industrial Internet of Things Machine Learning InsurTech Insurance Commercial Insurance Software

🔧 Requirements

Bachelor's degree in business or related field
8+ years in Customer Success or related roles
Experience with customers in the 1M+ ARR range
Excellent communication and presentation skills
Proficiency in CRM software (HubSpot, Salesforce)

💡 Responsibilities

Develop tailored account strategies for enterprise accounts
Lead the customer onboarding process
Build strong relationships with clients and brokers
Collaborate with cross-functional teams for improvement
Identify initiatives to enhance products and services

Data AnalysisAccount ManagementStrategic thinkingCustomer Success

Posted 4 days ago

Apply

🔥 Customer Success Manager

Posted 4 days ago

📍 United States

🧭 Full-Time

💸 70000.0 - 115000.0 USD per year

🔍 B2B SaaS

🔧 Requirements

Bachelor's degree in business, marketing, communications, or related field required.
+7 years of experience in Customer Success, Account Management, or related roles, preferably in a B2B SaaS environment.
Excellent communication and presentation skills, with the ability to articulate complex ideas and drive action
Strategic thinker with the ability to analyze data, identify trends, and develop actionable insights and recommendations.
Experience working across cross-functional teams and collaborating to achieve common goals.
Ability to work in a fast-paced environment and manage multiple priorities simultaneously
Proficiency in CRM software (e.g., HubSpot, Salesforce) and other relevant tools for managing customer relationships.

💡 Responsibilities

Create and Execute Strategic Plans for Key Accounts
Lead and Streamline the Onboarding Process
Build Strong, Trusted Relationships with Clients & Brokers
Refine and Scale Customer Success Processes
Collaborate Across Teams to Drive Continuous Improvement

Project ManagementData AnalysisCross-functional Team LeadershipCommunication SkillsCustomer serviceAccount ManagementClient relationship managementRelationship managementStrategic thinkingCRMCustomer SuccessSaaS

Posted 4 days ago

Apply

🔥 Sr. Customer Success Manager

Posted 4 days ago

📍 United States, Canada

🧭 Full-Time

🔍 SaaS

🏢 Company: Zapier👥 501-1000💰 Secondary Market almost 4 years ago🫂 Last layoff over 1 year agoBusiness Process Automation (BPA)Cloud Computing SaaS Data Integration Software

🔧 Requirements

5+ years experience in SaaS or Tech industry
3+ years in Customer Success or Account Management roles
Experience in data gathering, analysis, and reporting

💡 Responsibilities

Independently manage 50+ customer accounts
Provide ongoing guidance and identify new use cases
Implement processes to monitor customer health metrics

Data AnalysisProblem SolvingWritten communicationVerbal communicationCross-functional collaborationCustomer SuccessSaaS

Posted 4 days ago

Apply

🔥 Customer Success Manager

Posted 4 days ago

📍 United States, Canada

🧭 Full-Time

💸 125000.0 - 140000.0 USD per year

🔍 Contract Lifecycle Management

🏢 Company: Ironclad

🔧 Requirements

3+ years of experience in customer-facing roles
Expertise in supporting large-scale technology solutions
Strong presentation and communication skills
Familiarity with Contract Lifecycle Management
Proven ability to navigate organizational dynamics

💡 Responsibilities

Align strategies to achieve customer goals
Monitor customer health and business goals
Lead complex customer conversations
Build and manage relationships across a large portfolio
Provide guidance on platform functionality
Conduct Business Reviews with stakeholders
Identify opportunities to improve Success processes

Communication SkillsPresentation skillsRelationship managementStakeholder managementTechnical supportCustomer SuccessSaaS

Posted 4 days ago

Apply

🔥 Customer Success Manager, AEC (Architecture, Engineering & Construction) | Gestionnaire de la réussite des clients, AIC (architecture, ingénierie et construction)

Posted 4 days ago

📍 Canada

🧭 Full-Time

🔍 AEC (Architecture, Engineering & Construction)

🏢 Company: Esri Canada

🔧 Requirements

5 years’ direct experience working with AEC firms and or GIS companies in sales, consulting, or business development role.
Proven success in working closely with both technical teams (e.g., GIS specialists, AutoCAD technologist, Engineers) and customer stakeholders to ensure alignment and project success.
Sound understanding of the use of GIS in AEC practices.
Strong knowledge and experience with current Esri Enterprise software offerings in the areas of desktop, server and online/web technologies.
Strong problem-solving skills combined with the ability to develop and present innovative ideas and conceptualize new approaches and solutions to customer business problems.
Strong knowledge of how GIS integrates with typical AEC workflows, including design, construction, operation, and asset management processes, to provide solutions that optimize customer outcomes.
Prior experience with customer/account management. Ability to interact with client teams at various levels of technical and non-technical depth, particularly at the executive / senior leadership level.
University Degree and or College Diploma in a related field of study such as planning, architecture, engineer, construction, or environmental management.
Working knowledge of standard industry products including AutoCAD, Civil3D, Autodesk Construction Cloud (ACC), BIM360, and Revit.
A familiarity with InfraWorks, Bentley MicroStation, ProjectWise, BlueBeam Revu, and Hexagon CADWorx®.

💡 Responsibilities

Establish a trusted strategic advisor relationship with customers to drive strategic value.
Work with key customers to establish critical goals, key performance indicators and aid the customer in achieving their goals and overall vision through development of a Customer Success Strategy, including a multi-year roadmap.
Identify, document and communicate key software feature enhancement requests on behalf of key customers.
Identify and recommend the best use of GIS and locational intelligence within an organization to promote customer success and a ROI from their investment in Esri Canada solutions.
Assist in continuous improvement in refining client persona’s to strengthen the ideal target end users.
Develop and maintain product knowledge.
Help to identify and support the resolution of customer problems or issues and work with the appropriate Esri Canada teams to mitigate or resolve them.
Work with and support Account Managers and Inside Sales team to strengthen client relationship and trust.
Support Account Managers and Inside Sales team with sales calls, new sales programs to foster increased revenues.
Work closely with Esri Product team as well as Industry Managers to understand product functionality, limitations and future roadmap.
Conduct regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for additional value through Esri's products and services.
Lead the onboarding process for new clients, ensuring they understand how to effectively use Esri’s solutions to achieve their specific AEC-related goals.
Proactively drive renewals and expand the adoption of Esri products within existing accounts by identifying opportunities for upselling and cross-selling additional services or solutions.
Support the development of technical proposals, RF(x)’s, SOW’s, and implementation plans as needed working with the Professional Services team.

Communication SkillsCustomer servicePresentation skillsWritten communicationAccount ManagementClient relationship managementSales experienceCustomer supportCustomer SuccessEnglish communication

Posted 4 days ago

Apply

🔥 Customer Success Manager (SMB)

Posted 5 days ago

📍 United States, Canada

🧭 Full-Time

🔍 Science Communication

🏢 Company: BioRender👥 101-250💰 $15,319,133 Series A almost 2 years agoLife Science Graphic Design Software

🔧 Requirements

1-2 years of experience in a customer success or account management role
Experience with Customer Success metrics - Retention, Expansion and CSQL’s
BSc. or Masters in the Life Sciences or relevant Experience in science knowledge translation
Strong communication skills, interpersonal skills and attention to detail
Excellent organizational skills and ability to manage and prioritize multiple projects

💡 Responsibilities

Proactively reach out to clients & decision makers to position yourself as a trusted and strategic partner.
Deliver value that delights our users to drive engagement, encourage renewal of annual subscription and identify revenue growth opportunities.
Provide personalized training to clients by delivering webinars specializing in science communication topics
Speak to new and existing users of our platform to showcase new features
Connect with various internal teams to ensure the customers’ needs are being fulfilled, contribute to the product, and assist other teams
Cultivate customer advocates, understand user-critical use cases for product feedback, engage with customers for speaking opportunities and run marketing activities

Communication SkillsCustomer serviceOrganizational skillsInterpersonal skillsAccount ManagementTrainingClient relationship managementCustomer SuccessSaaS

Posted 5 days ago

Apply