Customer Success Manager

Posted 4 days agoViewed

💎 Seniority level: Manager, +7 years

📍 Location: United States

💸 Salary: 70000.0 - 115000.0 USD per year

🔍 Industry: B2B SaaS

🏢 Company: CompScience👥 11-50💰 $10,000,000 Series A over 1 year agoArtificial Intelligence (AI)Computer Vision Industrial Internet of Things Machine Learning InsurTech Insurance Commercial Insurance Software

🗣️ Languages: English

⏳ Experience: +7 years

🪄 Skills: Project ManagementData AnalysisCross-functional Team LeadershipCommunication SkillsCustomer serviceAccount ManagementClient relationship managementRelationship managementStrategic thinkingCRMCustomer SuccessSaaS

Requirements:

Bachelor's degree in business, marketing, communications, or related field required.
+7 years of experience in Customer Success, Account Management, or related roles, preferably in a B2B SaaS environment.
Excellent communication and presentation skills, with the ability to articulate complex ideas and drive action
Strategic thinker with the ability to analyze data, identify trends, and develop actionable insights and recommendations.
Experience working across cross-functional teams and collaborating to achieve common goals.
Ability to work in a fast-paced environment and manage multiple priorities simultaneously
Proficiency in CRM software (e.g., HubSpot, Salesforce) and other relevant tools for managing customer relationships.

Responsibilities:

Create and Execute Strategic Plans for Key Accounts
Lead and Streamline the Onboarding Process
Build Strong, Trusted Relationships with Clients & Brokers
Refine and Scale Customer Success Processes
Collaborate Across Teams to Drive Continuous Improvement

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