Strategic Customer Success Manager, Partners

Posted 3 days agoViewed

💎 Seniority level: Senior, 7-10 years

📍 Location: United States, Canada

💸 Salary: 132000.0 - 165000.0 USD per year

🔍 Industry: Healthcare

🏢 Company: Spring Health👥 1001-5000💰 $100,000,000 Series E 7 months agoMental Health Artificial Intelligence (AI)mHealth Wellness Health Care

🗣️ Languages: English

⏳ Experience: 7-10 years

🪄 Skills: Project ManagementData AnalysisCommunication SkillsAccount ManagementCross-functional collaborationRelationship managementSales experienceCustomer Success

Requirements:

Bachelor’s degree or higher preferred
7-10 years of experience in account management/sales/customer success
Experience managing jumbo/national account relationships
Outstanding communication and organizational skills

Responsibilities:

Serve as relationship owner for reseller customers
Monitor performance metrics and ensure service delivery
Oversee implementation, contract upsells, and renewals
Deliver customer feedback and drive process improvements
Provide sales support and drive member engagement

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