Customer Success Manager

Posted 4 days agoViewed

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💎 Seniority level: Manager, 3+ years

📍 Location: United States, Canada

💸 Salary: 125000.0 - 140000.0 USD per year

🔍 Industry: Contract Lifecycle Management

🏢 Company: Ironclad

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Communication SkillsPresentation skillsRelationship managementStakeholder managementTechnical supportCustomer SuccessSaaS

Requirements:

3+ years of experience in customer-facing roles
Expertise in supporting large-scale technology solutions
Strong presentation and communication skills
Familiarity with Contract Lifecycle Management
Proven ability to navigate organizational dynamics

Responsibilities:

Align strategies to achieve customer goals
Monitor customer health and business goals
Lead complex customer conversations
Build and manage relationships across a large portfolio
Provide guidance on platform functionality
Conduct Business Reviews with stakeholders
Identify opportunities to improve Success processes

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