Customer Success - United States

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💎 Seniority level: Middle, 3-7 years

📍 Location: United States

🔍 Industry: SaaS

🏢 Company: ElevenLabs👥 101-250💰 $180,000,000 Series C 23 days agoArtificial Intelligence (AI)Developer APIs Content Creators Generative AI

🗣️ Languages: English

⏳ Experience: 3-7 years

🪄 Skills: Communication SkillsAnalytical SkillsProblem SolvingRelationship managementCustomer SuccessSaaS

Requirements:

3-7 years of experience in Customer Success in a SaaS organization
Strong communication and interpersonal skills
Excellent problem-solving and analytical skills
Customer and product-driven mentality

Responsibilities:

Manage a commercial book of business of about 100 accounts
Partner on the development of Customer Success playbook
Build and maintain relationships with clients
Define best practices for onboarding clients
Monitor customer usage and adoption
Track NRR and customer health KPIs