ApplyCustomer Success Consultant - Major Accounts
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💎 Seniority level: Middle, 3+ years
📍 Location: United States
💸 Salary: 85000.0 - 100000.0 USD per year
🔍 Industry: SaaS/IT
🏢 Company: Phocas Software
🗣️ Languages: English
⏳ Experience: 3+ years
🪄 Skills: SQLBusiness IntelligenceFinancial ManagementCommunication SkillsPresentation skillsRelationship buildingAccount ManagementTrainingCross-functional collaborationData visualizationStakeholder managementCRMFinancial analysisCustomer SuccessSaaS
Requirements:
- 3+ years’ prior experience managing Major Accounts in Customer Success or Account Management roles, ideally within the SaaS/IT industry
- Proven ability to build and maintain relationships with C-suite and senior stakeholders, driving long-term business growth
- Proven track record of meeting or exceeding retention goals / customer satisfaction metrics
- Experience with Phocas or FP&A related products – other BI, CRM, ERP software products
- Familiarity with financial processes is highly desirable, but not essential
- Excellent presentation, training and communication skills
- Previous experience within a Customer Success role within SaaS
Responsibilities:
- Proactively drive activities that increase brand awareness, product presence and user adoption.
- Provide exceptional service and support, and ensure the customer is gaining value from their investment through coaching, advice and training
- Guiding clients through onboarding, issue resolution, and adoption phases with your fantastic communication and training abilities
- Identify new business opportunities within the account for revenue growth
- Collaborate with global colleagues to continuously improve products, internal processes and documentation as they relate to customer success
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