Customer Success Manager

Posted 6 days agoViewed

💎 Seniority level: Middle, 2-5 years

📍 Location: United States

🔍 Industry: SaaS

🏢 Company: Firstbase👥 51-100💰 $50,000,000 Series B almost 3 years agoManagement Information Systems IT Management Software

🗣️ Languages: English

⏳ Experience: 2-5 years

🪄 Skills: Data AnalysisSalesforceProblem SolvingClient relationship managementCRMCustomer Success

Requirements:

BA/BS degree or equivalent experience
2-5 years of customer relationship management experience
Experience with CRM and/or CS tools
Strong analytical and problem-solving skills

Responsibilities:

Work with Onboarding Team for customer transitions
Establish trusted relationships with customers
Drive renewal discussions and upsell opportunities
Conduct quarterly business reviews with key customers
Elicit customer feedback for product improvement

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