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Remote IT Jobs

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🔥 MILITARY DoD SKILLBRIDGE IT Support Specialist (Remote)

Posted about 1 hour ago

📍 United States of America

🏢 Company: GEHC_ExternalSite

🔧 Requirements

Active Military Personnel
Must be able to develop and maintain good customer relationships.
Desktop Support and Customer Service Skills.
Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
3 years of experience.
A+ certification is a plus.

💡 Responsibilities

Images, wipes, and configures computers.
Works ticket queue remotely and may occasionally be asked to come on site to help during excessively busy times or to cover for vacation (advanced notice would be provided in these situations).
New employee IT technology onboarding and support.
Mobile device configuration and troubleshooting.
Supports and maintains user account information including rights, security, and system groups.
Provides training to employees on the use of technology used on the job.

Microsoft Active Directory Mobile testing Communication Skills Analytical Skills Customer service Training Troubleshooting Computer skills Technical support Customer support

Posted about 1 hour ago

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🔥 MILITARY DoD SKILLBRIDGE Field Engineer (Hartford CT)

Posted about 1 hour ago

📍 United States of America

🧭 Internship

🔍 Healthcare

🏢 Company: GEHC_ExternalSite

🔧 Requirements

Active Military Personnel
Must be able to develop and maintain good customer relationships.
Must have reliable transportation and a valid driver's license.

💡 Responsibilities

Under supervision, work within hospital environment to evaluate and troubleshoot imaging/PCS equipment issues, implement appropriate repairs, perform planned maintenance (PM), safety, environmental inspections and maintain effective customer relations.
Maintain communications with customers as directed, to ensure resolution and proper follow-up, leading to customer satisfaction.
May assist more experienced technicians on progressive repairs and resolution.

SQL Communication Skills Analytical Skills Problem Solving Customer service RESTful APIs Troubleshooting Technical support

Posted about 1 hour ago

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🔥 Cloud Support Engineer

Posted about 2 hours ago

📍 South Africa

🧭 Full-Time

🏢 Company: Cyberlogic👥 51-100 Cloud Data Services Consulting IT Management Technical Support Cloud Security Information Technology Network Security Software

🔧 Requirements

3-5 years of experience in an IT Engineering capacity.
2+ years of knowledge and experience with Microsoft 365.
2+ years of knowledge and experience using Infrastructure as Code (IAC).
Microsoft AZ-104: Microsoft Azure Administrator.
Microsoft AZ-305: Designing Microsoft Azure Infrastructure Solutions.
Microsoft AZ-700: Designing and Implementing Microsoft Azure Networking Solutions.
Microsoft AZ-140: Configuring and Operating Microsoft Azure Virtual Desktop.
Microsoft AZ-500: Microsoft Azure Security Technologies.
LPI Certified Kubernetes Administrator (CKA)
AWS Certified AWS SysOps Administrator
Microsoft AZ-800: Administering Windows Server Hybrid Core Infrastructure

💡 Responsibilities

Diagnose, troubleshoot and resolve technical issues related to Microsoft Azure solutions.
Manage and resolve incidents by adhering to established incident management processes.
Manage and maintain Azure subscriptions ensuring proper configuration, security policies, and compliance.
Assist customers in managing their public cloud infrastructure resources.
Advise customers on security best practices within public cloud platforms.
Stay informed about the latest security threats.
Implement and enforce security policies and procedures.
Utilize scripting languages and automation tools to streamline processes.
Provide guidance and mentorship to the wider CSS team members such as the monitoring and Infrastructure support technician staff.
Conduct engaging training sessions.
Collaborate with internal and cross-functional teams.
Co-ordinate with stakeholders to minimize disruptions and maintain service continuity throughout any change process.
Participate actively in cross-functional teams, particularly within the professional services department.
Establish adherence to internal Key Performance Indicators (KPIs), Operational Level Agreements (OLAs), and external Service Level Agreements (SLAs).
Maintain detailed documentation of support activities.
Timeous communication with clients and internal stakeholders (e.g. CSMs & SDMs).
Compile and Actioning Requests for Change (RFCs) related to public cloud platforms.
Contribute to the team's knowledge base.
Maintain flexibility and availability to support system upgrades and maintenance activities.
Establish flexibility in schedule to accommodate occasional office days when necessary to participate in trainings.
Participate in the after-hours standby roster to provide support for select 24/7 clients when needed.
Stay updated with the latest advancements in public cloud platforms, technologies, and industry trends.
Participate in continuous learning through training, certifications, and self-study.
Set and review personal development goals to ensure continuous improvement and growth.

AWS Cloud Computing Kubernetes Microsoft Azure Microsoft Exchange REST API Communication Skills Analytical Skills CI/CD Problem Solving Mentoring Linux DevOps Terraform Documentation Networking Teamwork Troubleshooting JSON Risk Management Technical support Scripting Customer support Change Management

Posted about 2 hours ago

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🔥 Release Engineer | North America | Canada | Europe | Fully Remote

Posted about 3 hours ago

📍 United States, United Kingdom, Spain, Italy, Canada

🔍 Gaming

🏢 Company: Escape Velocity Entertainment Inc

🔧 Requirements

Strong understanding of build and release management, with a focus on automation and efficiency.
Meticulous attention to detail to ensure flawless releases.
Ability to work well in a team environment, communicating effectively with cross-functional teams.
Innovative thinking and the ability to troubleshoot complex issues swiftly.
A genuine interest in gaming and a desire to contribute to creating exceptional gaming experiences.

💡 Responsibilities

Maintain release pipelines for game development projects.
Coordinate and manage the release process for game builds, ensuring timely and stable deployments.
Collaborate with developers to integrate automated testing into the build process.
Monitor and troubleshoot build issues, providing quick resolutions to minimize downtime.
Optimise build performance and scalability to handle impact of increasing complexity and size of game projects on release pipelines.
Document and maintain release engineering best practices and procedures.
Provide support and training to development teams on release management tools and processes.

Software Development Game Development Release Management Communication Skills CI/CD Problem Solving Agile methodologies Troubleshooting Cross-functional collaboration Scripting

Posted about 3 hours ago

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🔥 Field Service Technician - Pennsylvania (Company Car)

Posted about 3 hours ago

📍 United States

💸 68000.0 - 76000.0 USD per year

🔍 Water Treatment

🏢 Company: trojanjobs

🔧 Requirements

3 to 5 years of Field Service Experience.
Familiarity with electrical, electronic, hydraulic, and mechanical principles.
Ability to read and interpret drawings (mechanical, electrical, hydraulic).
Experience working with cross-functional teams such as Engineering, Sales and Operations to help resolve site specific difficulties.
Knowledge working with PLCs, Specifically Allen Bradley, WAGO and Siemens
Familiarity with water treatment processes is considered an asset

💡 Responsibilities

Perform electrical and mechanical testing, diagnose system failures, and assist customers with the maintenance of their UV systems.
Solve problems, evaluate systems and processes to identify root causes, and implement corrective actions as needed.
Serve as the first point of contact for all customer interactions, building and nurturing key customer relationships to understand their needs and requirements.

Problem Solving Customer service Troubleshooting

Posted about 3 hours ago

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🔥 Service Desk Remote Support Analyst

Posted about 3 hours ago

📍 Canada

🔧 Requirements

Exceptional customer service and interpersonal skills, with a focus on rapport-building
Experience in supporting end users in a technology/service desk role
2+ years of Service Desk or other End User Support operations experience
Experience using technology platforms such as ITIL based ITSM (ServiceNow Preferred), Device Management, Screen Sharing and other technologies used to deliver end user support
Ability to clearly communicate in verbal and written formats
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a fast-paced environment
Experience working in a team-oriented, collaborative environment
Ability to get up to speed with the organization quickly
Ability to remain calm in a fast-paced work environment
Diligence to adhere with pre-defined Service Level Agreements
Ability to obtain and maintain Canadian Security Clearance
Ability to work outside regular business hours is required

💡 Responsibilities

Deliver a friendly and high-quality On-call and Deskside Service experience to our clients
Communicate with end users either via phone, email, or live chat as required
Handle calls on-site at designated customer locations and remote call handling for international locations
Available remotely 5 days/week for virtual support requests
Available for 8-5 support shift work, as well as additional shifts as outlined or specified by client contracts
Provide effective troubleshooting for all types of technical inquiries, service requests, and issues involving computers, network, smartphones/tablets, end user applications, enterprise applications
Contribute to team innovation through ideas for process improvement and efficiency
Develop, implement, and/or participate (in the creation/maintenance of) knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements
Follow defined procedures to document all problems and solutions in the ITSM Platform (ServiceNow)
Participate in projects and other initiatives as requested by your supervisor
Build relationships with customers
Maintain a positive and collaborative attitude with all coworkers and customers
Be available to work rotating schedules if needed, which may include evenings, weekends, and holidays

SQL Microsoft Active Directory Customer service Microsoft Office Written communication Networking Excellent communication skills Problem-solving skills Verbal communication Troubleshooting Active listening Technical support

Posted about 3 hours ago

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🔥 Italian Speaking Customer support for phone operative system - Remote in Greece

Posted about 4 hours ago

📍 Greece, Italy

🔍 Customer Service

🏢 Company: Patrique Mercier Recruitment Nordic

🔧 Requirements

Fluency in Italian (both spoken and written) is required.
Strong communication and active listening skills.
Previous experience in customer service, especially in technical support roles, is highly preferred.
Excellent troubleshooting and problem-solving abilities.
Ability to work independently and manage time effectively in a remote work environment.
Willingness to adapt to new technologies and learn about phone operating systems.
Familiarity with customer support software and tools is a plus.

💡 Responsibilities

Deliver exceptional customer support via phone, assisting users with inquiries related to phone operating systems.
Resolve technical issues and provide guidance on software and hardware functionalities.
Educate customers on features and capabilities of their devices to enhance usability.
Document customer interactions accurately for quality assurance and training purposes.
Collaborate with team members to continually improve service processes and customer satisfaction.
Stay updated on product knowledge and industry trends to provide informed support.

Problem Solving Troubleshooting Active listening Technical support Customer support

Posted about 4 hours ago

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🔥 Worklife Chat Support Associate - Employee Assistance Program (Wed-Sat 3:30PM-2:00AM EST)

Posted about 6 hours ago

📍 United States

🧭 Full-Time

💸 35360.0 - 59188.8 USD per year

🔍 Healthcare

🔧 Requirements

1-3 years' experience in customer service experience.
Basic computer knowledge.
Proficiency in all Microsoft Office products

💡 Responsibilities

Promptly responds incoming chats within the standard greeting approved timeframe.
Determines purpose of incoming chat by focusing on the members written messages and interacting with callers and provides resources through chat and email.
Assesses client’s needs; researches and structures communication by information members regarding pertinent EAP/Worklife services and resources.
Recognizes crisis situations and evaluates for needed action to minimize risk.
Performs appropriate research in internal databases and online to identify potential providers and resources.
Enters member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally. Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements.
Agent will triage calls in a in a professional and timely manner if needed.
Communicates effectively with all internal stakeholders.
Makes outbound calls as appropriate to identify and assist with securing member resources and/or services.
Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned.
Protects the confidentiality of member information and adheres to enterprise policies, and EAP and Worklife policies and procedures.
Resolves complex issues without or with limited management intervention.
Outreach Providers to link services requested by members.

REST API Communication Skills Customer service Microsoft Office Attention to detail Time Management Written communication Compliance Microsoft Office Suite Excellent communication skills Problem-solving skills Troubleshooting Active listening Data entry Computer skills

Posted about 6 hours ago

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🔥 Care Specialist II

Posted about 7 hours ago

📍 United States

🧭 Full-Time

💸 At least 38500.0 USD per year

🔍 Pharmacy

🔧 Requirements

2+ years experience working in a high volume pharmacy
An active pharmacy technician license in good standing with the Colorado or Texas, free of any disciplinary actions
Exceptional knowledge of commercial and government insurance and how to troubleshoot claims
Ability to learn and operate a new pharmacy management system and other relevant equipment
Ability to interpret, transcribe, and troubleshoot prescription information
Ability to perform common math calculations

💡 Responsibilities

Work with providers in navigating pharmacy insurance and inform coverage status for their patients.
Ensure documents are compliant to each program’s requirements, and work with insurance companies to obtain coverage eligibility.
Deliver excellent service with a focus on maintaining customer satisfaction
Engage with other teams to support patient needs and improve the overall experience
Handle patient and provider escalations, providing resolution and ensuring satisfaction
Provide feedback on common issues or workflow improvements from patient or provider interactions
Follow predefined workflows for fulfilling pharmacy needs, adhering to standard timeframes and processes
Demonstrate empathy in all interactions, focusing on resolving concerns
Share labor with non-specialized roles by supporting general pharmacy tasks during peak times or when coverage is needed, ensuring smooth operation across both specialized and non-specialized functions.

Communication Skills Customer service Troubleshooting

Posted about 7 hours ago

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🔥 Technical Implementation Program Manager [Finance]

Posted about 7 hours ago

📍 United States

🧭 Full-Time

💸 62400.0 - 78000.0 USD per year

🔍 SaaS

🔧 Requirements

3+ years of experience in technical implementation, solution engineering, or customer success management with a focus on SaaS or enterprise solutions.
Strong project management skills with experience in managing cross-functional teams and complex implementations.
Experience with data analytics and visualization tools (e.g, Looker, PowerBI, SQL, Snowflake)
Experience with APIs, integrations, and technical configurations for software solutions.
Ability to understand and communicate complex technical concepts to both technical and non-technical stakeholders.
Excellent troubleshooting and problem-solving abilities.
Exceptional communication and interpersonal skills.
Ability to work independently and manage multiple projects simultaneously.

💡 Responsibilities

Lead and manage the implementation of the solution for new customers, ensuring a smooth transition from sales to deployment.
Develop and manage project plans, timelines, and milestones for customer implementations. Track progress and ensure timely delivery of projects.
Partner with Customer Success Managers (CSMs), Product, Engineering, and Support teams to ensure all customer requirements are met, with proactive communication and coordination.
Provide expert technical advice and best practices to customers to guide them through integration and adoption. Understand customer environments and tailor implementations accordingly.
Address and resolve technical issues during implementation phases, collaborating with engineering and support teams when necessary.
Provide training to customers on best practices, product features, and technical workflows. Create and maintain technical documentation to ensure the customer can easily manage and operate the solution.
Ensure successful handoff to the customer success team post-implementation, providing any additional support as needed for long-term customer satisfaction.
Gather feedback from customers on their implementation experience and work with internal teams to continuously improve processes, tools, and resources for future implementations.

Project Management SQL Data Analysis Snowflake Project Coordination Cross-functional Team Leadership Communication Skills Analytical Skills Collaboration CI/CD Agile methodologies RESTful APIs Troubleshooting Data visualization Stakeholder management Technical support Software Engineering Data analytics Customer support Customer Success SaaS

Posted about 7 hours ago

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