Technical Implementation Program Manager [Finance]

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Requirements:

• 3+ years of experience in technical implementation, solution engineering, or customer success management with a focus on SaaS or enterprise solutions.
• Strong project management skills with experience in managing cross-functional teams and complex implementations.
• Experience with data analytics and visualization tools (e.g, Looker, PowerBI, SQL, Snowflake)
• Experience with APIs, integrations, and technical configurations for software solutions.
• Ability to understand and communicate complex technical concepts to both technical and non-technical stakeholders.
• Excellent troubleshooting and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.

Responsibilities:

• Lead and manage the implementation of the solution for new customers, ensuring a smooth transition from sales to deployment.
• Develop and manage project plans, timelines, and milestones for customer implementations. Track progress and ensure timely delivery of projects.
• Partner with Customer Success Managers (CSMs), Product, Engineering, and Support teams to ensure all customer requirements are met, with proactive communication and coordination.
• Provide expert technical advice and best practices to customers to guide them through integration and adoption. Understand customer environments and tailor implementations accordingly.
• Address and resolve technical issues during implementation phases, collaborating with engineering and support teams when necessary.
• Provide training to customers on best practices, product features, and technical workflows. Create and maintain technical documentation to ensure the customer can easily manage and operate the solution.
• Ensure successful handoff to the customer success team post-implementation, providing any additional support as needed for long-term customer satisfaction.
• Gather feedback from customers on their implementation experience and work with internal teams to continuously improve processes, tools, and resources for future implementations.