Technical Implementation Program Manager [Finance]

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💎 Seniority level: Manager, 3+ years

📍 Location: United States

💸 Salary: 62400.0 - 78000.0 USD per year

🔍 Industry: SaaS

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Project ManagementSQLData AnalysisSnowflakeProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationCI/CDAgile methodologiesRESTful APIsTroubleshootingData visualizationStakeholder managementTechnical supportSoftware EngineeringData analyticsCustomer supportCustomer SuccessSaaS

Requirements:

3+ years of experience in technical implementation, solution engineering, or customer success management with a focus on SaaS or enterprise solutions.
Strong project management skills with experience in managing cross-functional teams and complex implementations.
Experience with data analytics and visualization tools (e.g, Looker, PowerBI, SQL, Snowflake)
Experience with APIs, integrations, and technical configurations for software solutions.
Ability to understand and communicate complex technical concepts to both technical and non-technical stakeholders.
Excellent troubleshooting and problem-solving abilities.
Exceptional communication and interpersonal skills.
Ability to work independently and manage multiple projects simultaneously.

Responsibilities:

Lead and manage the implementation of the solution for new customers, ensuring a smooth transition from sales to deployment.
Develop and manage project plans, timelines, and milestones for customer implementations. Track progress and ensure timely delivery of projects.
Partner with Customer Success Managers (CSMs), Product, Engineering, and Support teams to ensure all customer requirements are met, with proactive communication and coordination.
Provide expert technical advice and best practices to customers to guide them through integration and adoption. Understand customer environments and tailor implementations accordingly.
Address and resolve technical issues during implementation phases, collaborating with engineering and support teams when necessary.
Provide training to customers on best practices, product features, and technical workflows. Create and maintain technical documentation to ensure the customer can easily manage and operate the solution.
Ensure successful handoff to the customer success team post-implementation, providing any additional support as needed for long-term customer satisfaction.
Gather feedback from customers on their implementation experience and work with internal teams to continuously improve processes, tools, and resources for future implementations.

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