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Technical Implementation Program Manager [Finance]

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💎 Seniority level: Manager, 3+ years

📍 Location: United States

💸 Salary: 62400.0 - 78000.0 USD per year

🔍 Industry: SaaS

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Project ManagementSQLData AnalysisSnowflakeProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationCI/CDAgile methodologiesRESTful APIsTroubleshootingData visualizationStakeholder managementTechnical supportSoftware EngineeringData analyticsCustomer supportCustomer SuccessSaaS

Requirements:
  • 3+ years of experience in technical implementation, solution engineering, or customer success management with a focus on SaaS or enterprise solutions.
  • Strong project management skills with experience in managing cross-functional teams and complex implementations.
  • Experience with data analytics and visualization tools (e.g, Looker, PowerBI, SQL, Snowflake)
  • Experience with APIs, integrations, and technical configurations for software solutions.
  • Ability to understand and communicate complex technical concepts to both technical and non-technical stakeholders.
  • Excellent troubleshooting and problem-solving abilities.
  • Exceptional communication and interpersonal skills.
  • Ability to work independently and manage multiple projects simultaneously.
Responsibilities:
  • Lead and manage the implementation of the solution for new customers, ensuring a smooth transition from sales to deployment.
  • Develop and manage project plans, timelines, and milestones for customer implementations. Track progress and ensure timely delivery of projects.
  • Partner with Customer Success Managers (CSMs), Product, Engineering, and Support teams to ensure all customer requirements are met, with proactive communication and coordination.
  • Provide expert technical advice and best practices to customers to guide them through integration and adoption. Understand customer environments and tailor implementations accordingly.
  • Address and resolve technical issues during implementation phases, collaborating with engineering and support teams when necessary.
  • Provide training to customers on best practices, product features, and technical workflows. Create and maintain technical documentation to ensure the customer can easily manage and operate the solution.
  • Ensure successful handoff to the customer success team post-implementation, providing any additional support as needed for long-term customer satisfaction.
  • Gather feedback from customers on their implementation experience and work with internal teams to continuously improve processes, tools, and resources for future implementations.
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