MILITARY DoD SKILLBRIDGE IT Support Specialist (Remote)

Posted 2 days agoViewed

💎 Seniority level: Middle, 3 years

📍 Location: United States of America

⏳ Experience: 3 years

🪄 Skills: Microsoft Active DirectoryMobile testingCommunication SkillsAnalytical SkillsCustomer serviceTrainingTroubleshootingComputer skillsTechnical supportCustomer support

Requirements:

Active Military Personnel
Must be able to develop and maintain good customer relationships.
Desktop Support and Customer Service Skills.
Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
3 years of experience.
A+ certification is a plus.

Responsibilities:

Images, wipes, and configures computers.
Works ticket queue remotely and may occasionally be asked to come on site to help during excessively busy times or to cover for vacation (advanced notice would be provided in these situations).
New employee IT technology onboarding and support.
Mobile device configuration and troubleshooting.
Supports and maintains user account information including rights, security, and system groups.
Provides training to employees on the use of technology used on the job.

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