Italian Speaking Customer support for phone operative system - Remote in Greece

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Requirements:

• Fluency in Italian (both spoken and written) is required.
• Strong communication and active listening skills.
• Previous experience in customer service, especially in technical support roles, is highly preferred.
• Excellent troubleshooting and problem-solving abilities.
• Ability to work independently and manage time effectively in a remote work environment.
• Willingness to adapt to new technologies and learn about phone operating systems.
• Familiarity with customer support software and tools is a plus.

Responsibilities:

• Deliver exceptional customer support via phone, assisting users with inquiries related to phone operating systems.
• Resolve technical issues and provide guidance on software and hardware functionalities.
• Educate customers on features and capabilities of their devices to enhance usability.
• Document customer interactions accurately for quality assurance and training purposes.
• Collaborate with team members to continually improve service processes and customer satisfaction.
• Stay updated on product knowledge and industry trends to provide informed support.