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Remote IT Jobs
Technical support
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๐Ÿ“ Canada, United States

๐Ÿงญ Full-Time

๐Ÿ” SaaS

๐Ÿข Company: Procurify๐Ÿ‘ฅ 101-250๐Ÿ’ฐ $20,000,000 5 months agoCloud ComputingSaaSSupply Chain ManagementEnterprise SoftwareFinTechSoftwareProcurement

  • 2-4 years of experience in client-facing roles in Saas, ideally in fintech, accounting, or ERP software
  • Expertise in software integrations, or accounting or procurement software
  • Strong technical aptitude and ability to comprehend complex software solutions, APIs, and integrations
  • Excellent verbal and written communication skills, with the ability to convey complex ideas to both technical and non-technical audiences
  • Proven track record in a customer-facing role in the SaaS industry, such as Sales, Solutions Consulting, Pre-Sales, or Technical Account Management
  • Experience conducting persuasive software demonstrations, including strong demo fundamentals and an ability to tie features to value
  • Experience conducting customer discovery and technical scoping
  • Partner with Sales and Customer Success teams to achieve a deep understanding of larger, more complex clients and their current and future business needs
  • Craft and deliver compelling, customized demonstrations to prospects, tying their business challenges to the value Procurify provides
  • Build relationships and trust to become our prospectsโ€™ โ€œtrusted advisorโ€ to understand and solve their complex workflow questions
  • Conduct technical scoping for out-of-the-box integrations as well as complex multi-system API integrations; work with partners on scoping custom solutions; collect requirements for internal development
  • Enhance client readiness by building collateral and processes to set proper expectations before their onboarding begins
  • Responsible for training and onboarding new members of our Solutions Consulting Team
  • Help ramp up new members of our Sales and Customer Success Teams
  • Other related ad hoc duties as assigned

SQLData AnalysisAPI testingREST APICommunication SkillsProblem SolvingCustomer serviceAccountingPresentation skillsWritten communicationExcellent communication skillsRelationship buildingAccount ManagementVerbal communicationTrainingTroubleshootingActive listeningClient relationship managementSales experienceTechnical supportCustomer SuccessSaaS

Posted 41 minutes ago
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๐Ÿ“ United States

๐Ÿงญ Full-Time

๐Ÿ” Software Development

๐Ÿข Company: Anrok

  • 7+ years of experience working as a software engineer
  • 4+ years of experience building web application backends.
  • Experience with frontend development is a plus, but not required.
  • Own the scoping, design, and development of product features.
  • Identify and fix bugs and technical debt.
  • Collaborate with Support to address technical issues for customers

Backend DevelopmentPostgreSQLSQLFrontend DevelopmentReact.jsTypeScriptData StructuresREST APICollaborationProblem SolvingTechnical supportSoftware EngineeringDebugging

Posted 44 minutes ago
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๐Ÿ“ United States

๐Ÿงญ Full-Time

๐Ÿ” Software Development

๐Ÿข Company: Anrok

  • 4+ years of experience working as a software engineer and 2+ years of experience building web application backends.
  • Experience with frontend development is a plus, but not required.
  • Own the scoping, design, and development of product features.
  • Identify and fix bugs and technical debt.
  • Collaborate with Support to address technical issues for customers

Backend DevelopmentPostgreSQLSoftware DevelopmentFrontend DevelopmentGitReact.jsTypeScriptProduct DevelopmentAlgorithmsAPI testingData StructuresCommunication SkillsCollaborationCI/CDProblem SolvingAgile methodologiesRESTful APIsMentoringAttention to detailTechnical supportNodeJSSoftware EngineeringDebugging

Posted 44 minutes ago
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๐Ÿ“ United States, Canada

๐Ÿ’ธ 64000.0 - 68000.0 USD per year

๐Ÿ” SaaS

๐Ÿข Company: Recharge๐Ÿ‘ฅ 11-50Electronics

  • Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
  • Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
  • A passion for problem solving and the humility to ask for assistance
  • A sense of urgency and a satisfaction from going above and beyond to provide solutions
  • Ability to work remotely and desire to make an impact at a boot-strapped start-up
  • Excellent customer service and English fluency (written and spoken)
  • A โ€˜winning as a teamโ€™ attitude and a polite, patient, caring, calm and professional demeanor
  • Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
  • Ability and desire to work flexible shifts
  • 2+ years of experience in technical customer support at a SaaS company, or similar
  • Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
  • Communicate clearly in writing to both technical and non-technical people
  • Communicate clearly in writing in a timely manner via live chat
  • Communicate clearly and effectively via phone with customers on the premium plan
  • Identify patterns, recommend improvements, and filter out unimportant issues
  • Contribute to the ongoing development of documentation and best practices
  • Assist with successful on-boarding of new customers

HTMLCSSJavascriptCommunication SkillsCustomer serviceRESTful APIsTroubleshootingJSONTechnical supportEnglish communicationSaaS

Posted about 1 hour ago
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๐Ÿ“ Singapore

๐Ÿ” IT productivity

๐Ÿข Company: Wipro Technologies๐Ÿ‘ฅ 11-50Information ServicesSoftware

  • Bachelorโ€™s degree in computer science, Business, or a similar area
  • 3-5 years of hands-on technical application, product support, or business process experience.
  • Familiarity with Salesforce - Service Cloud (some knowledge of Case Management, SOQL, LWC, read through Apex Code, Live Agents, and WhatsApp)
  • Experience operating with SLAs in a client-facing role in a production support environment.
  • Provide efficient support on product and integration issues, and ticket triaging.
  • Follow detailed processes and workflows to support engineering teams.
  • Support service Request Management.
  • Support content creation, content update, and knowledge management.
  • Solve basic admin, and configuration issues in SFDC.
  • Rapidly diagnose, investigate, and resolve or troubleshoot issues and refine them into clear, concise communication and documentation.
  • Communicate effectively with engineering teams to identify solutions to recurring product issues and improve on-the-ground engagement quality with cross-functional partners.
  • Effectively and concisely communicate technical resolution, workarounds, or product confusion to bug reporters and/or engineering teams.
  • Efficiently and effectively execute SOPs and develop and maintain the knowledge base.

SQLSalesforceAPI testingCommunication SkillsCustomer serviceRESTful APIsDocumentationTroubleshootingProcess improvementTechnical supportCustomer support

Posted about 1 hour ago
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๐Ÿ“ Greece

๐Ÿ” Client Care

๐Ÿข Company: Patrique Mercier Recruitment

  • Fluency in Dutch and English, both written and spoken
  • No previous experience required; a willingness to learn is essential
  • Excellent written communication skills
  • Strong problem-solving and organizational abilities
  • Ability to work independently in a remote setting
  • Basic computer proficiency and familiarity with standard software applications
  • Positive attitude and commitment to delivering outstanding customer service
  • Willingness to relocate to Greece with company support
  • Desire to grow and develop within the company
  • Offer exceptional customer service in Dutch via phone, chat and email
  • Assist clients with their inquiries and provide solutions effectively
  • Document interactions promptly and accurately for tracking and reference
  • Collaborate with team members to resolve customer issues efficiently
  • Stay informed on products and services to provide knowledgeable assistance
  • Participate in training and development sessions to enhance skills and knowledge

Communication SkillsProblem SolvingCustomer serviceRESTful APIsWritten communicationFluency in EnglishClient relationship managementComputer skillsTechnical supportCRM

Posted about 2 hours ago
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๐Ÿ“ Arizona, California, Connecticut, Colorado, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington D.C. and Wisconsin

๐Ÿงญ Full-Time

๐Ÿ’ธ 173676.0 - 210741.0 USD per year

๐Ÿ” Software Development

๐Ÿข Company: ActBlue๐Ÿ‘ฅ 51-100๐Ÿ’ฐ $22,000,000 Series A over 14 years agoPoliticsNon ProfitEnterprise Software

  • 8+ years of relevant professional experience.
  • Professional experience working with React and TypeScript to develop frontend features from design and discovery through to deployment and monitoring.
  • Professional experience working with Ruby on Rails to make changes to APIs in order to carry a feature to completion.
  • A strong understanding of performance, scalability, and security best practices.
  • Experience executing large projects that involve multiple engineers, complex requirements, and ambiguity.
  • Ability to write technical proposals that clearly articulate risks and tradeoffs.
  • Ability to communicate effectively with non-technical stakeholders and to collaboratively translate business requirements and strategic goals into technical solutions.
  • A track record of working closely with product and design teams to iterate on and refine product requirements.
  • A track record of effective collaboration with other engineers to develop abstractions and patterns that make it easy to build reliable, maintainable software.
  • A team player mentality; you keep the end user in mind and enjoy hearing feedback from your teammates, yet know when and how to defend your own ideas in a respectful manner.
  • Comfort collaborating with a distributed team of many remote colleagues.
  • Excitement for the learning and growth of yourself and your teammates.
  • An inclusive, generous working style: you like to mentor, collaborate, and elevate your team by supporting your peers.
  • Work with your team to architect, refactor, and improve donor and entity user experiences.
  • Partner with designers and product managers to help shape the teamsโ€™ roadmap prioritization.
  • Be a technical lead in large initiatives, working with a team of engineers to design and execute technical solutions that prioritize the highest impact opportunities while balancing effort, scope, and other trade-offs.
  • Collaboratively develop and champion best practices and design patterns to improve the maintainability of the platform.
  • Demonstrate technical leadership through writing documentation, establishing effective testing and monitoring, and fostering clear and audience-oriented communication.
  • Coach and mentor other engineers on your team and create spaces for individuals to be engaged, valued, and heard.
  • Receive support from your manager to grow as an individual and increase your impact on the success of your team and the progressive movement.

Backend DevelopmentLeadershipSoftware DevelopmentAgileDesign PatternsFrontend DevelopmentFull Stack DevelopmentGitReact.jsRuby on RailsTypeScriptCross-functional Team LeadershipAPI testingREST APICommunication SkillsMentoringTechnical supportSoftware Engineering

Posted about 2 hours ago
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๐Ÿ“ Albania

๐Ÿ” Software Development

๐Ÿข Company: SupportYourApp๐Ÿ‘ฅ 1001-5000๐Ÿ’ฐ over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

  • 2+ years experience in back-end software development
  • Proficiency in Java/Spring Boot and MongoDB
  • Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
  • Excellent English communication skills (at least C1 for both spoken and written)
  • Provide L2 support to customers, diagnosing and resolving complex technical issues
  • Develop and maintain backend systems using Java/Spring Boot and MongoDB
  • Gather data to ensure the required technical info is collected to resolve even more complex tickets
  • Gather required technical information to ensure resolution of complex cases
  • Ensure customers' satisfaction with any interaction
  • Maintain working knowledge of our clientโ€™s products and services
  • Securely work with customersโ€™ sensitive information
  • Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

Backend DevelopmentJavaKafkaKubernetesMongoDBSpring BootGroovyTechnical supportCustomer supportEnglish communication

Posted about 2 hours ago
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๐Ÿ“ US

๐Ÿ” ECommerce

  • Business level fluency in both French and English languages, across written and spoken interactions
  • Experience in a customer-facing, service-oriented role is required; experience in a phone, email, or chat-based technical support or customer service contact center preferred
  • Exceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is required
  • Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together
  • Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation
  • Ability to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc), as well as a basic understanding of data structures, is preferred
  • Must be flexible to shift work and occasional overtime in a 24x7x365 environment
  • Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day), in both French and English
  • Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities
  • Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand
  • Communicate with the management team and developers to improve product functionality and resolve issues
  • Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices
  • Assist customers with common billing, invoice, and account issues
  • Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently
  • Display high levels of professionalism in recurring interactions with departments inside and outside of the CSS organization.

HTMLCSSJavascriptAPI testingREST APIProblem SolvingCustomer serviceWritten communicationVerbal communicationTroubleshootingTechnical supportCustomer SuccessSaaS

Posted about 3 hours ago
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๐Ÿ“ Canada

  • Minimum of 5 years of previous field service experience or relevant experience in Electronics, Fine Mechanics or Optics.
  • Theoretical understanding of basic electromechanical, electronic, and optical systems.
  • Must have very good verbal and written communication skills.
  • Must have strong computer skills with the ability to obtain specific certifications as required.
  • Install, repair, upgrade and perform preventative maintenance on specified Carl Zeiss instrumentation in the field.
  • Represent Carl Zeiss at customer locations and works to achieve a high level of customer satisfaction.
  • Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss guidelines.

Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceMentoringAttention to detailTime ManagementWritten communicationRelationship buildingProblem-solving skillsTeamworkTrainingTroubleshootingActive listeningComputer skillsTechnical supportCustomer support

Posted about 4 hours ago
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