Travel Consultant
New
H
Hire OverseasTravel membership
Workable locations: Central Visayas, Philippines. Davao Region, Philippines. Calabarzon, Philippines. Metro Manila, Philippines. Philippines. Central Luzon, Philippines, Preferred overlap with EST hoursFull-Time
Salary not disclosed
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Job Details
- Languages
- Excellent written English
Requirements
- Write excellent English with a natural, casual US texting style that sounds like a real person texting a friend.
- Be familiar with current social media, pop culture, and communication styles that resonate with college students.
- Communicate an upbeat, approachable tone in writing.
- Move through high volumes of conversations efficiently without becoming careless.
- Handle repetitive communication work at pace without losing quality or tone.
- Remember prior messages and context across conversations.
- Be reliable, organized, and consistent, with good judgment about when to ask for help versus act.
- Experience in group travel, student travel, campus programs, or similar youth-oriented travel contexts is a plus.
- Prior experience in customer communication, outreach, texting-based support, or inbox management is a plus.
- Familiarity with travel, membership, or subscription-based businesses is a plus.
- Experience personalizing outreach at scale is a plus.
- Active presence on social media platforms such as TikTok, Instagram, or X is a plus.
- Submit a 1–2 minute Loom video introducing yourself and describing your high-volume written communication experience; the posting states that only candidates who submit a Loom video will proceed.
Responsibilities
- Send outbound texts to a large volume of members using approved messaging patterns and base templates.
- Personalize messages to make them timely, human, and casual.
- Review recent message history to avoid repetitive styles or tones.
- Use details such as members’ travel plans and planning stage to choose an appropriate message variation.
- Handle a high number of conversations quickly while maintaining accuracy and attention to detail.
- Read member conversations regularly to build familiarity and judgment.
- Follow messaging guidance and make small adjustments when needed.
- Escalate unusual, high-stakes, or unclear situations rather than guessing.
- Match a casual, upbeat tone suited to a college-aged audience while maintaining accuracy.
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