Customer Service Agent: Korean
New
F
FeverLive entertainment
Location: Remote BrazilFull-Time
Salary not disclosed
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Job Details
- Languages
- High Korean level (oral & written) and fluent in Spanish or English
- Required Skills
- Customer serviceZendesk
Requirements
- Previous experience in User Support or Customer Service positions is valuable.
- Previous experience using Zendesk is preferred.
- Have a high level of Korean, both oral and written.
- Be fluent in Spanish or English.
- Be skilled at planning, organizing, prioritizing, and executing simultaneous tasks.
- Be solution-oriented and reliable.
- Have attention to detail and time-management skills.
- Be flexible and able to adapt to change.
- Be decisive and organized.
- Work the 20:00–5:00 schedule, five days per week, with a one-hour break.
Responsibilities
- Provide customer service by phone, email, and social media to resolve daily incidents.
- Manage incoming calls and chats.
- Provide accurate, valid, and complete information using the appropriate methods and tools.
- Handle customer complaints and provide appropriate solutions and alternatives within time limits.
- Follow up with customers to ensure issues are resolved.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Perform parallel work for the Operations department when incident resolution work is not constant.
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