Customer Success Manager, Mid-Market Accounts
New
M
MotusEmployee driving
This remote position is open to candidates living in the United States or in Ontario, Canada.Full-TimeManager
Salary$75,000 - $85,000
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years’ experience in a customer success role
- Required Skills
- SalesforceMS OfficePresentation skillsCustomer SuccessSaaSAccount ManagementCross-functional collaboration
Requirements
- Have 2+ years’ experience in a customer success role.
- Have experience managing a book of business over $2M in annual revenue.
- Have experience presenting to audiences ranging from administrators and managers to VPs.
- Demonstrate written and verbal communication and presentation skills.
- Bring strong multitasking, organizational, prioritization, and attention-to-detail skills.
- Understand the corporate business world; prior SaaS experience is preferred.
- Be able to understand and articulate technical concepts and derive solutions across multiple product lines.
- Have experience working with cross-functional teams such as Sales, Product, and Operations.
- Be proficient in MS Office and Salesforce.com.
- GainSight experience is a plus.
- Be able to travel up to 20% for customer visits.
Responsibilities
- Serve as the primary point of contact for assigned Mid-Market customer accounts.
- Create and execute strategic plans for each account’s customer journey and retention.
- Build relationships with customer administrators and conduct regular check-ins on adoption, satisfaction, and program success.
- Provide education and coaching to drive product adoption and enhance product value.
- Resolve customer issues by engaging appropriate internal teams, including Product, Operations, and Support.
- Understand customer goals and success measures, and establish plans to meet them.
- Identify process improvements, bugs, and potential system enhancements, and share customer feedback with Product and Engineering.
- Identify successful customers for reference calls, case studies, webinars, and events.
- Identify upsell opportunities for Sales Representatives and Enterprise Account Managers.
- Develop and share standard methodologies with team members.
View Full Description & ApplyYou'll be redirected to the employer's site
