Customer Success Manager, Mid-Market
New
O
OnitLegal technology
Remote - USAFull-TimeManager
Salary$82,500 - $100,000 a year; Commission: 20% of Base Salary
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Job Details
- Experience
- 4+ years of experience in Customer Success, Account Management, Consulting, or other customer-facing role
- Required Skills
- SalesforceStakeholder managementCustomer SuccessSaaSAccount Management
Requirements
- Bring 4+ years of experience in Customer Success, Account Management, Consulting, or another customer-facing role.
- Be able to manage a high-volume account portfolio with minimal oversight.
- Have experience navigating stakeholder environments involving Legal Ops, Legal, Finance, and IT.
- Be familiar with Salesforce and customer success platforms such as Gainsight or ChurnZero.
- SaaS or legal technology experience is a strong plus.
- Be comfortable working in a scaling organization where processes are still being built.
- A bachelor's degree is preferred.
Responsibilities
- Own the full post-sale customer lifecycle for a portfolio of approximately 60 mid-market accounts, serving as the primary contact and trusted advisor.
- Develop expertise in Unity to guide customers toward outcomes that address legal operations challenges.
- Monitor account health, identify at-risk customers, and execute mitigation plans.
- Conduct regular business reviews to align on customer goals, demonstrate value, and identify expansion opportunities.
- Partner with the Renewals team to support on-time renewals and reduce churn.
- Collaborate across teams to advocate for customer needs and share feedback with Product and Implementation.
- Develop and share best practices across the Customer Success organization.
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