Technical Support Specialist

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Tbilisi, Tbilisi, Georgia. Astana, Astana, Kazakhstan. Yerevan, Yerevan, Armenia. Almaty, Almaty Region, Kazakhstan. Warsaw, Masovian Voivodeship, PolandFull-TimeJunior

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Job Details

Languages: Excellent written and verbal communication skills in English and Russian
Experience: 1+ years of experience in technical support
Required Skills: PythonGrafanaPrometheusRESTful APIsConfluence

Requirements

Have at least 1 year of experience in technical support.
Have a strong command of the Linux CLI, including logs, services, file permissions, and networking.
Have experience working with monitoring and alerting systems.
Understand incident and problem management, including ITIL or Jira workflows.
Have basic Python scripting skills.
Understand REST APIs.
Have excellent written and verbal communication skills in English and Russian.
Be willing to work in a shift-based environment, including on-call.
Experience with Telegram, Slack, or Jira bots is a strong plus.
Experience in FinTech, acquiring, or payment systems is a plus.
Familiarity with Docker, CI/CD, or centralized logging systems such as ELK or Jaeger is a plus.
Hands-on contributions to automation or monitoring in production environments are a plus.

Responsibilities

Provide technical support to internal teams and partners on system monitoring and service stability.
Maintain and use Prometheus, Grafana, Loki, and Alertmanager.
Log, analyze, categorize, and escalate incidents in Jira Service Management.
Develop and maintain small automation tools, such as Python scripts and Telegram, Slack, or Jira bots.
Administer Linux servers, including logs, access control, services, and cronjobs.
Document recurring issues and solutions in Confluence.
Work with REST APIs to integrate with third-party systems.
Participate in a 24/7 shift rotation, including nights and weekends.

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