Customer Support Specialist
New
C
COLIBRIX ONEFintech payments
Tbilisi, Tbilisi, Georgia. Warsaw, Masovian Voivodeship, Poland. Astana, Astana, Kazakhstan. Almaty, Almaty Region, Kazakhstan. Yerevan, Yerevan, ArmeniaContractJunior
Salary not disclosed
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Job Details
- Languages
- English and Russian
- Experience
- At least 1–2 years of relevant experience in the fintech industry
- Required Skills
- JiraGrafana
Requirements
- Have at least 1–2 years of relevant experience in the fintech industry.
- Communicate fluently in written and spoken English and Russian.
- Know the principles of operation of payment terminals and payment gateways.
- Understand the technical aspects of payment processing and standard data transmission protocols in this field.
- Have experience with incident management and monitoring systems such as Intercom, JIRA, Grafana, or Asana.
- Have experience with a ticketing or CRM system.
- Be able to work day and night shifts in a 24/7 rotation.
- Demonstrate quick learning, adaptability, and a proactive, problem-solving approach.
- Explain complex technical concepts in simple terms and stay organized.
Responsibilities
- Provide timely technical support to clients and partners regarding acquiring operations and payment systems.
- Register and categorize incoming assistance requests, error reports, and reporting-related queries.
- Perform initial analysis and diagnosis of issues arising during transaction processing and payment gateway operations.
- Resolve simple technical issues independently and escalate more complex problems when necessary.
- Advise clients on setting up and using software for payment operations.
- Document client inquiries, including problem descriptions, actions taken, and outcomes.
- Collaborate with other company departments to address clients' technical issues.
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