NetSuite & Tipalti Support Specialist (L1/L2)
C
CodeTalentFinancial software
Country code: PL; 100% zdalnie, CETContractMiddle
Salary30800 - 40800 PLN per month net b2b
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Job Details
- Languages
- Komunikatywny angielski w mowie i piśmie; en C1
- Required Skills
- JiraNetSuiteZendeskServiceNow
Requirements
- Have practical experience working with NetSuite; advanced-user or finance-side administrator experience is sufficient.
- Have NetSuite experience in areas such as AP, GL, or permissions.
- Have experience handling tickets in service desk, helpdesk, ERP support, or finance support.
- Speak and write communicative English.
- Be able to work independently and quickly learn a new environment.
- Be ready to cooperate on a B2B basis.
- Tipalti or similar AP tools experience is welcome but not required when NetSuite experience is strong.
- Experience in SSC/GBS centers or with international clients is welcome.
- Knowledge of ticketing tools such as Jira, ServiceNow, or Zendesk is welcome.
- Month-end or year-end close experience is welcome.
Responsibilities
- Receive and handle L1/L2 user tickets concerning NetSuite and Tipalti.
- Resolve common issues involving access, roles and permissions.
- Troubleshoot payment errors and supplier-status issues.
- Support reporting and saved searches.
- Provide support for accounts payable (AP) and supplier payments.
- Document solutions and manage tickets according to the client's process.
- Escalate more complex cases to L3 with a clear problem description.
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