Billing Specialist
New
S
Sport AllianceB2B SaaS
Listing locations: PolandFull-TimeMiddle
Salary19,000 - 22,000 PLN per month
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Job Details
- Languages
- Very good written and spoken English; German is a plus.
- Required Skills
- SalesforceNetSuite
Requirements
- Have extensive hands-on knowledge of NetSuite, including subscription and recurring billing, invoicing, credit memos, and customer records.
- Be able to troubleshoot NetSuite issues independently.
- Have solid B2B SaaS experience and understand subscription management.
- Understand contract terms, renewals, amendments, proration, and the connection between CRM subscription data and billing.
- Have very good written and spoken English; German is a plus.
- Be comfortable using AI tools and cloud-based workflows.
- Bring a structured, analytical approach and work closely with a team.
- Be reliable and detail-oriented.
- Zone Billing or a comparable NetSuite billing extension experience is a plus.
- Salesforce subscription or CPQ data experience is a plus.
Responsibilities
- Respond to customer questions about invoices, credit notes, and subscriptions.
- Manage NetSuite subscription lifecycle changes, including contracts, renewals, upgrades, downgrades, amendments, cancellations, and contract owner changes.
- Maintain accurate and current subscriptions in NetSuite with Customer Support and Revenue Operations.
- Own timely billing in NetSuite, including invoice runs, credit memos, and revenue and billing schedule corrections.
- Investigate and resolve billing discrepancies with Billing, Collections, and Sales.
- Document customer interactions and resolutions in CRM and ticketing tools.
- Suggest improvements to subscription management, billing, and support processes.
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