Senior Implementation Project Manager
New
1
1PasswordCybersecurity SaaS
Remote opportunity within Canada and the US, Pacific Time coverage preferredFull-TimeSenior
SalaryUSA-based roles only: The annual base salary for this role is between $106,000 USD and $148,000 USD, and is commission-eligible. Canada-based roles only: The annual base salary for this role is between $97,000 CAD and $136,000 CAD, and is commission-eligible.
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Job Details
- Experience
- 5+ years of experience in project management, implementation, professional services, or a related field within B2B SaaS.
- Required Skills
- Project Management
Requirements
- Bring 5+ years of project management, implementation, professional services, or related experience within B2B SaaS.
- Demonstrate experience leading complex customer implementations with multiple workstreams, changing conditions, competing priorities, and diverse stakeholder groups.
- Have experience delivering paid professional services or implementation packages, including managing scope, tracking project time, and meeting agreed timelines.
- Translate customer goals into strategies, project plans, milestones, decisions, and next steps; surface risks and dependencies early.
- Communicate clearly with technical and business stakeholders, including executive audiences, and lead difficult conversations with sound recommendations.
- Bring technical curiosity and familiarity with SaaS, identity providers, SSO, SCIM, Active Directory, CLI, endpoint management, or device trust.
- Hold a Project Management Professional (PMP) certification.
- Demonstrate commitment to mentoring colleagues, improving delivery practices, and using AI responsibly.
Responsibilities
- Lead complex enterprise 1Password implementation and onboarding projects from discovery through launch, owning scope, timelines, dependencies, risks, and next steps.
- Establish customer engagement operating models, including integrated plans, governance, communication rhythms, decision rights, escalation paths, and documentation.
- Partner with customer executives, sponsors, champions, technical owners, and internal teams to understand business and security goals and guide implementation decisions.
- Coordinate with Technical Account Managers, Customer Success Managers, Account Executives, Product partners, Implementation Consultants, and other specialists.
- Lead kickoffs, discovery sessions, status meetings, executive updates, launch-readiness reviews, and transitions to ongoing customer success.
- Diagnose root causes in ambiguous or at-risk engagements, manage tradeoffs, create recovery plans, and communicate recommended actions.
- Mentor and coach project management colleagues, create reusable guidance and playbooks, and improve delivery consistency and customer experience.
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