Implementation Project Manager

New

JobgetherSupply chain technology

US; based in the United StatesFull-TimeManager

SalaryAnnual base salary range of $95,000–$125,000, with additional bonus and variable compensation opportunities.

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Job Details

Experience: 5+ years of experience managing enterprise software implementations, including at least 3 years in a client-facing SaaS or professional services environment.
Required Skills: Project ManagementSalesforceJiraRESTful APIsJSON

Have 5+ years of experience managing enterprise software implementations, including at least 3 years in a client-facing SaaS or professional services environment.
Have direct implementation experience with TMS, WMS, ERP, or other supply chain execution platforms.
Bring working knowledge of shipper or brokerage transportation operations, including FTL, LTL, carrier procurement, and carrier onboarding.
Have experience managing go-live activities, formal SIT and/or UAT cycles, and customer-facing defect triage.
Have experience managing fixed-fee or budgeted projects, including scope management, financial oversight, and change control.
Understand integration patterns and technologies including REST APIs, JSON, flat files, SFTP, and EDI transactions.
Understand data flows and integration dependencies between ERP and TMS platforms.
Be familiar with Jira, Salesforce, Google Workspace, Lucid, Smartsheet, and other project management tools.
Demonstrate project planning, organizational, and resource management capabilities.
Communicate effectively in writing and verbally with executive sponsors, clients, and technical teams.
Demonstrate proactive problem-solving, sound judgment, and the ability to manage competing priorities.
Be able to lead cross-functional teams, maintain accountability, and adapt project plans as business needs evolve.

Define project scope, Statements of Work, assumptions, and implementation effort with Sales and Solutions Engineering.
Develop project and resource plans, timelines, milestones, deliverables, and phased rollout plans.
Lead end-to-end TMS implementations from initial planning through go-live and hypercare.
Monitor progress, manage scope and change control, and maintain delivery commitments.
Coordinate engineering, product development, sales, customer support, and implementation teams.
Allocate project resources based on capabilities, availability, and business priorities.
Identify, assess, escalate, and resolve risks, technical dependencies, and delivery issues.
Communicate project status to client stakeholders, executive sponsors, and internal leadership.
Oversee integrations involving APIs, EDI transactions, data exchanges, and enterprise system connections.
Lead SIT and UAT, including client-facing defect tracking and resolution.
Improve implementation methodologies, internal processes, and client satisfaction.
Use AI-enabled tools, Salesforce, Google Workspace, Smartsheet, and project management platforms to track progress and support decisions.

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