Senior Implementation Manager
New
H
HealthEquityHealth benefits
Source API remote eligibility restrictions: United StatesFull-TimeSenior
Salary$60000.00 To $90000.00 / year
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Job Details
- Experience
- 3-7 years of client service experience; benefits industry. 1-4 years of experience with special projects
- Required Skills
- Project Management
Requirements
- Have 3-7 years of client service experience in the benefits industry.
- Have 1-4 years of experience with special projects and project tracking.
- Hold a bachelor’s degree or have equivalent work experience.
- Have experience with project management tools such as Workfront and Monday.com.
- Have direct client-facing implementation or project management delivery experience.
- Be able to manage multiple tasks with attention to detail in a fast-paced, high-stress environment.
- Be able to develop and maintain strong client relationships and ask probing questions.
- Have written and verbal communication skills and the ability to coach clients on using online tools.
- Be able to work independently, stay organized, and solve complex problems.
- Be able to adapt to changing responsibilities and processes.
Responsibilities
- Identify client nuances, plan requirements, and contractual commitments to develop standard and non-standard solutions.
- Coordinate implementation planning with internal teams, clients, third-party administrators, brokers, and other partners.
- Advocate for clients and keep leadership and key partners informed about progress, risks, and project status.
- Develop project specifications and objectives for implementation projects from initiation through delivery.
- Collaborate on plan design, functional specifications, design documents, project scope, and timelines.
- Maintain project plans, align partners on activities and dependencies, and guide teams along the critical path.
- Identify resource needs and coordinate internal departments and external service providers to support deliverables.
- Assign and align project responsibilities to meet project targets and deadlines.
- Complete implementation tasks including plan requirements, data gathering, system configuration, communications materials, demonstrations, and training.
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