Customer Service Advisor
New
M
Manila RecruitmentManufacturing
Location: Philippines (Remote set-up), 8AM to 4PM UK TimeFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- Must have 1-3 years of experience in customer service or administrative role.
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer serviceZendesk
Requirements
- Have completed a high school education or a vocational course.
- Have 1-3 years of experience in a customer service or administrative role.
- Have experience handling inbound calls and responding to incoming calls or inquiries.
- Be competent using Microsoft Office applications, particularly Outlook and Excel.
- Demonstrate strong attention to detail and accuracy.
- Be able to manage multiple tasks and prioritize workload effectively.
- Be able to work independently and follow established processes.
- Experience with Freshdesk, Zendesk, or similar customer support ticketing software is highly desirable.
- Experience in logistics, order processing, supplier coordination, or supply chain operations is an advantage.
- Experience processing returns, replacements, or warranty registrations is desirable.
- Experience using CRM systems or working in a contact center or customer support environment is desirable.
Responsibilities
- Register customer appliance warranties across relevant systems.
- Verify customer and product information for completeness and accuracy.
- Resolve basic warranty registration queries and escalate complex issues.
- Process customer returns and create replacement or resend orders where appropriate.
- Liaise with customers, retailers, couriers, and internal departments to resolve return and replacement queries.
- Update cases accurately and close them within agreed service levels.
- Reconcile returned products against system records and supporting documentation.
- Investigate discrepancies and escalate unexplained variances or recurring issues.
- Handle customer enquiries through email, live chat, and other communication channels, and provide timely updates.
- Support the customer service team with administrative tasks.
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