Customer Service Manager
New
R
Remote VA
Remote – PhilippinesFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Strong spoken and written English communication skills.
- Required Skills
- Microsoft OfficeCustomer serviceData entry
Requirements
- Have previous experience in customer service, sales, appointment setting, or a similar role.
- Have strong spoken and written English communication skills.
- Maintain a confident and professional phone manner.
- Bring strong sales and persuasion skills.
- Have excellent organizational and multitasking abilities.
- Be proficient in Microsoft Office.
- Be able to work independently in a remote environment.
- Have a reliable internet connection and a suitable work-from-home setup.
- Experience providing estimates or discussing pricing with customers is preferred.
Responsibilities
- Answer incoming customer calls professionally and promptly.
- Understand customer needs and provide accurate service estimates over the phone.
- Explain services, pricing, and available options clearly to customers.
- Schedule and book technician jobs based on customer needs and availability.
- Coordinate appointments and communicate job details with technicians.
- Follow up with customers about appointments, estimates, and service inquiries.
- Use sales techniques to convert inquiries into booked jobs.
- Maintain accurate customer and appointment information.
- Handle customer concerns and provide effective solutions.
- Perform administrative and data-entry tasks using Microsoft Office.
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