Customer Service Specialist (Korean)
New
B
BinanceCryptocurrency exchange
Location: Indonesia; Malaysia; Philippines; Vietnam. Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Fluency in Korean and advanced English is required.
- Experience
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
- Required Skills
- Customer serviceFinance
Requirements
- Have at least 1 year of customer service experience.
- Be fluent in Korean.
- Have advanced English proficiency to coordinate with partners and stakeholders.
- Finance or e-commerce industry experience is preferred.
- Previous cross-functional support experience is advantageous.
- Be able to work under pressure and across different work shifts.
- Demonstrate honesty, integrity, proactivity, meticulousness, responsibility, and team spirit.
- Have an interest in the customer service industry and a positive attitude toward the crypto industry.
Responsibilities
- Handle high-volume live chat and other online tools.
- Provide accurate, valid, and comprehensive information.
- Follow communication procedures, guidelines, and policies.
- Support other business units with customer liaison and accurately document customer requests.
- Manage complaints and provide appropriate solutions and options within time limits.
- Follow up on complaints to secure resolution.
- Engage customers and help maintain customer satisfaction.
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