Customer Service Representative
New
K
KitschBeauty e-commerce
Full-time, remote (Philippines)Full-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 2-3 years of experience in customer service.
- Required Skills
- ShopifyProblem SolvingCustomer service
Requirements
- Have 2–3 years of customer service experience.
- Demonstrate a track record of solving complex customer issues.
- Have experience with customer service software and tools.
- Hold a high school diploma or equivalent.
- Bring empathy, strong communication skills, and problem-solving ability.
- Beauty or retail experience is a plus.
- A college degree is a plus.
- Experience with Shopify tools or e-commerce is a plus.
Responsibilities
- Respond to customer service tickets via email, chat, and phone in a timely and efficient manner.
- Troubleshoot and resolve customer issues involving shipping delays, product defects, missing packages, and payment problems.
- Escalate unresolved issues to the appropriate department and follow up until they are resolved.
- Work with other Customer Service Representatives to solve customer needs.
- Maintain knowledge of product offerings, promotions, and policies.
- Recommend products based on each customer's needs.
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