Client Success Operations Coordinator

New

TechnologyAdviceB2B technology media

Location: Philippines, 9PM to 6AM PHT (Apr - Oct) or 10PM to 7AM PHT (Nov - Mar)Full-TimeEntry

Salary37,500 - 46,000 PHP per month

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Job Details

Be proficient in Google Sheets or Excel and able to analyze and interpret data.
Be able to prepare accurate reports and explain the relevance of findings.
Be familiar with Salesforce or a similar CRM, or able to learn new systems quickly.
Be highly organized and able to manage multiple programs and deadlines.
Be detail-oriented when working with campaign requirements, data, and reports.
Communicate clearly and concisely and provide relevant updates to internal stakeholders.
Be proactive in identifying issues, finding answers, and escalating problems.
Have a working laptop or PC, internet connection, and backup connection.
Be interested in learning how B2B demand generation campaigns work.

Set up and maintain client programs in Salesforce, keeping campaign details, requirements, and timelines accurate.
Monitor active programs, track deliverables, and flag pacing, quality, or execution issues.
Troubleshoot campaign setup and delivery issues with internal teams.
Prepare and analyze campaign reports, validate data, identify trends, and explain findings to the Client Success team.
Coordinate internal handoffs and follow up on open items.
Review leads and campaign elements against program requirements and flag needed corrections.
Keep campaign records and process documentation organized and up to date.
Manage requests for reports, campaign summaries, and other deliverables.
Identify recurring issues and suggest workflow improvements.

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