Client Services Representative
New
V
Verified FirstBackground screening
PhilippinesContractJunior
Salary not disclosed
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Job Details
- Experience
- 1 - 2 years of experience in a Client Services Department in a call center environment
- Required Skills
- SalesforceMicrosoft OfficeWritten communicationVerbal communicationClient relationship management
Requirements
- Hold a high school diploma or equivalent.
- Have 1–2 years of experience in a client services department in a call center environment.
- Have working knowledge of G-Suite and Microsoft Office products.
- Bring strong verbal and written communication skills, including the ability to adjust communication style to the audience.
- Be able to maintain regular and punctual attendance.
- Work independently and effectively as part of a team.
- Be able to sit at a desk and work on a computer for prolonged periods.
- Navigate multiple windows and browsers, perform extensive internet research, and type 45 WPM.
- Salesforce experience is preferred.
- Background screening experience is preferred.
- Demonstrate the ability to build, nurture, and retain client relationships.
Responsibilities
- Respond to client inquiries by email, phone, and chat in a professional and empathetic manner.
- Meet team goals for response times and case resolution times.
- Educate clients on searches, required search forms, and the adverse action process.
- Assist clients with creating user accounts and processing orders.
- Train clients to use the background screening application.
- Train new clients on the billing process.
- Help other departments obtain information and forms needed from clients to perform searches.
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