Scheduling Assistant, Customer Success
New
J
JobgetherLegal technology
Based in the United States; Fully remote working arrangement within the United States., 10:00 AM to 7:00 PM Pacific Time (PT)Full-TimeJunior
Salary$20 to $27 per hour
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Job Details
- Experience
- At least 2 years of experience in administrative support, scheduling, coordination, or operational assistance
- Required Skills
- Time ManagementGoogle WorkspaceSlackZendesk
Requirements
- Have at least 2 years of experience in administrative support, scheduling, coordination, or operational assistance.
- Court reporting agency, law firm, or legal services organization experience is preferred.
- Be comfortable using technology, cloud-based applications, and business software.
- Experience with Google Workspace and Slack is preferred.
- Demonstrate strong written and verbal communication, active listening, and professional client and stakeholder interaction.
- Have strong attention to detail, time management, and prioritization skills.
- Provide attentive, personalized customer service and handle challenging interactions professionally.
- Handle sensitive client information and confidential documentation responsibly.
- Learn new systems and processes quickly and remain organized in a changing work environment.
- Work effectively with cross-functional teams.
- Be available to work consistently from 10:00 AM to 7:00 PM Pacific Time (PT).
Responsibilities
- Manage complex and high-priority deposition scheduling and rescheduling requests, coordinating and confirming logistical details.
- Communicate with clients to understand preferences, coordinate service requirements, and provide responsive support.
- Support Account Managers with client requests, new service bookings, deposition preparation, exhibit coordination, and administrative tasks.
- Monitor and triage incoming requests through Zendesk, prioritizing inquiries and directing them to operations teams or Account Managers.
- De-escalate client concerns, resolve issues within scope, and escalate complex matters to the Scheduling Manager.
- Collaborate with scheduling, account management, and operations teams to fulfill client requirements.
- Maintain accurate client preference records and share relevant details internally.
- Manage competing requests and changing priorities while maintaining accurate administrative processes and minimizing scheduling disruptions.
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