Live Chat Assistant
New
D
DLN Consulting GroupHealthcare operations
Workable workplace: remote; Workable locations: Los Angeles, California, United States. Houston, Texas, United States. Jacksonville, Florida, United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- Minimum 1 year of customer service, chat support, or administrative experience
- Required Skills
- Problem SolvingCustomer serviceWritten communicationMultitaskingCRM
Requirements
- Have a high school diploma or GED; an associate or bachelor’s degree is preferred.
- Have at least 1 year of customer service, chat support, or administrative experience.
- Demonstrate clear, professional, and empathetic written communication.
- Type accurately; a speed of 50+ WPM is preferred.
- Be able to multitask and manage multiple chat conversations simultaneously.
- Be comfortable using live chat software, CRMs, and web-based tools.
- Have a reliable internet connection and quiet work environment when working remotely.
- Demonstrate attention to detail and problem-solving skills.
Responsibilities
- Engage with clients and website visitors in real time through live chat platforms.
- Resolve user inquiries.
- Serve as a frontline point of contact for clients and website visitors.
- Ensure an exceptional client experience.
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